I am rejecting this response because: the hair dyed turned my hair orange yes the product he gave me busted all over my clothes I believe the bottle was old which must of his products are there needs to be an.inspection in his store it is not up to date he gave me the run around on which company he got it from he said he pitch at the product from a 3rd party I was like ok may I got the information so I can take my situation that 3rd party and I would no longer have to deal with him he said he has nothing to do with what had happen to me that I have to take up with Clairol which I did they told they distribute the product in and it had a shelf life of years which that was in Sherman Wbrought the product June of so the dye is no longer good yes I do agree that I did refuse to leave the store because he refuse to handle my situation in a orderly fashion he did not offer me a refund at all It was Clairol that did after I told them the symptoms that I experienced from the expired products that left my hair dry breaking off and orange which it is also still itching with scraps in my head I don't like my hair and what it did to me I cried and was very upset as a.women you want to look nice and feel good and that's the business that he is in he wasn't performing.duties in his profession
I understand how she feels appearance is very important to all of us and we all like to show our best selves, I am sorry for any discomfort she may be having.We have been in business since and take pride in our customer serviceI did offer her a refund that was when she told me that Clairol was taking care of that, so ask her what she would like me to doI have attached a copy of the instructions for the product she purchased which clearly state that even if you have used the product before a skin test should be done forty-eight hours prior to use, as well as a strand test to check the colorIt is important to follow manufacturer instructions I gave her $worth of products and I will gladly give her a refund for her original purchase,however I will need a copy of the receipt for our recordsAfter talking to the manufacturer as well a professional stylist this reaction is very rareWhen I asked the manufacturer "What are the possible consequences of using out dated color IE textures and tones? the response was "It may not lift or deposit as it should Blondes may not lift like they should, Browns may not deposit and be as rich as they should
I am rejecting this response because: the hair dyed turned my hair orange yes the product he gave me busted all over my clothes I believe the bottle was old which must of his products are there needs to be an.inspection in his store it is not up to date he gave me the run around on which company he got it from he said he pitch at the product from a 3rd party I was like ok may I got the information so I can take my situation that 3rd party and I would no longer have to deal with him he said he has nothing to do with what had happen to me that I have to take up with Clairol which I did they told they distribute the product in and it had a shelf life of years which that was in Sherman Wbrought the product June of so the dye is no longer good yes I do agree that I did refuse to leave the store because he refuse to handle my situation in a orderly fashion he did not offer me a refund at all It was Clairol that did after I told them the symptoms that I experienced from the expired products that left my hair dry breaking off and orange which it is also still itching with scraps in my head I don't like my hair and what it did to me I cried and was very upset as a.women you want to look nice and feel good and that's the business that he is in he wasn't performing.duties in his profession
I understand how she feels appearance is very important to all of us and we all like to show our best selves, I am sorry for any discomfort she may be having.We have been in business since and take pride in our customer serviceI did offer her a refund that was when she told me that Clairol was taking care of that, so ask her what she would like me to doI have attached a copy of the instructions for the product she purchased which clearly state that even if you have used the product before a skin test should be done forty-eight hours prior to use, as well as a strand test to check the colorIt is important to follow manufacturer instructions I gave her $worth of products and I will gladly give her a refund for her original purchase,however I will need a copy of the receipt for our recordsAfter talking to the manufacturer as well a professional stylist this reaction is very rareWhen I asked the manufacturer "What are the possible consequences of using out dated color IE textures and tones? the response was "It may not lift or deposit as it should Blondes may not lift like they should, Browns may not deposit and be as rich as they should