Willow Acres Boarding Stables, Inc.

** ***Thank-you for the follow-up. We have issued credits to the client in the amount of $each. of the credits were sent on 1/17/and were returned to us as stop payment. The additional credits of $each went out on 1/29/and they too were rejected as stop payment. The credit of $the member is referring to is the 12/27/billing that the client returned at their bank.We have made the effort to resolve the customers concerns by providing a full refund however his bank or the member himself has returned each of the credits we attempted to make to his account.We have options here; we can issue the credits again to his account providing his bank will not return them or we can mail the member a check in the amount of $which he can in turn deposit to his account. Either way we would like to put this matter to rest but require co-operation on Mr***'s part. We have attempted to contact Mr*** several times by email and phone (having left voicemails) and have not yet heard back from him.The address we have on file in order to mail the check is: *** ** *** *** *** *** *** ** ***We ask for your mediation in order to put this matter to rest.Thank-you for your attention

We appreciate you bringing this matter to our attentionWe have reviewed the complaint filed by Mr*** and have discovered that we have already addressed his concerns.The transaction in question was done in accordance of our compliance procedures*** *** responded to a free trial
offer and signed up for days of free VOiP service via our web enroll page on October,14, 2015.It was clearly explained at the time of the offer that if he wished to cancel the service that he must do so by phone or email before the free trial expired and that if he failed to do so our monthly billing cycle of $would commence on November, 17, Before the free trial expired our office sent the member an email to the address we have on file(*** ***) reminding him the free trial was coming to an end and to contact our offices should he have any questions or concerns before the billing cycle commencedWe sent a secondary email before the billing cycle began and each month after providing a link to cancel should he wish to do soAt the time the monthly billing cycle was due to begin and before each monthly debit we had no record of cancellation on the account,therefore in accordance with our terms and conditions which were agreed to, Mr*** was billed $on November, 14, and every month after until March 21, 2016.Mr*** called into our customer service department on March, 22, claiming that he had not authorized the debits of $40.00.We explained to him that we did have an authorization on file and reminded him of the terms and conditions which he had agreed toOur customer service agent took his claim seriously and agreed to provide a resolution Considering he was still within his rights to cancel we went ahead and cancelled the service along with providing him with a refund of $ (Refund confirmation # SMS032-216-02) The refund was sent on March, 22, and wasdeposited to his account within business days days after we initiated the refund Mr. *** decided to cancel virtually via the link we provided to his e-mail and obtained a reimbursement for the most recent billing to his account for which he had already been refunded days earlier. To ensure the validity of the information obtained during enrolment, it has been confirmed the client signed up for our services via our enrolment form at www.smartmemberservices.comAs well, a valid IP address was obtained along with an accurate date and time stamp Furthermore, we complied with the member's request for refund and cancellationWe consider the matter closed.We apologize for the lengthy delay in providing a response, but it is necessary given the work we do to verify and validate our compliance procedure.Should you require anything further please do not hesitate to contact our customer service department at *** *** * *** ** *** ** ***Sincerely,Customer service representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below THey have completely lied I accepted no offer, they raided my account several times and took weeks to return payment I was left with overdraft charges of more than $and they didn't deal with that at all SO these people not only are predators, they blatantly lied

We appreciate you bringing this matter to our attentionWe have reviewed the complaint filed by *** M*** and have discovered that we have already addressed her and her husband's concerns.The transaction in question was done in accordance of our compliance proceduresHiram ***
responded to a free trial offer and signed up for days of free VOIP service via our web enroll page on January, 21, 2016.It was clearly explained at the time of the offer that if he wished to cancel the service that he must do so by phone or email before the free trial expired and that if he failed to do so our monthly billing cycle of$would commenceBefore the free trial expired our office sent the member an email to the address we have on file (***) reminding him the free trial was coming to an end and to contact our offices should he have any questions or concerns before the billing cycle commenced We sent a secondary email before the billing cycle began providing a link to cancel should he wish to do so At the time the monthly billing cycle was due to begin we had no record of cancellation on the account, therefore in accordance with our terms and conditions which were agreed to, Mr. *** was billed $on February, 24, 2016.Mrs*** *** called into our customer service department on March, 7, claiming that she had not authorized the debit of $We explained to her that we did have an authorization on file and reminded her of the terms and conditions which her husband agreed toOur customer service agent took her claim seriously and provided a prompt resolution Considering he was still within his rights to cancel we went ahead and cancelled the service along with providing them with a full refund of $ (Refund confirmation #SMS030-716-02).The refund was sent on March, 7,and was deposited to their account within business days.To ensure the validity of the information obtained during enrolment, it has been confirmed the client signed up for our services via our enrolment form at www.smartmemberservi ces.com As well, a validIP address was obtained along with an accurate date and time stamp Furthermore, we complied with the member's request for refund and cancellation We consider the matter closed.We apologize for the lengthy delay in providing a response, but it is necessary given the work we do to verify and validate our compliance procedure.Should you require anything further please do not hesitate to contact our customer service department at *** *** * * ** ** *** ** ***

Please find attached the response to Mr*** complaint Please be advised that the attached response was mailed in to your Delaware office on January, 22,

We appreciate you bringing this matter to our attention We have reviewed the complaint filed by *** *** and have discovered that we have already addressed her concerns.The transaction in question was done in accordance of our compliance procedures*** *** responded to a free
trial offer and signed up for days of free VOIP service via our web enroll page.It was clearly explained at the time of the offer that if she wished to cancel the service that she must do so by phone or email before the free trial expired and that if she failed to do so she would be charged $per month for her V.O.I.Phome phone serviceBefore the free trial expired our office sent the member an email to the address we have on file (*** ) reminding her the free trial was coming to an end and to contact our offices should she have anyquestions or concerns before the billing cycle commencedWe sent a secondary email before the billing cycle began, providing her with a link to cancel should she wish to do soAt the time the monthly billing cycle was due to begin we had no record of cancellation on her account,therefore in accordance to our terms and conditions which were agreed to, she was billed $monthly.*** *** called into our customer service department on September, 10, claiming that she had not authorized the debit of $We explained to her that we did have an author ization on file and reminded her of the terms and conditions which she agreed toOur customer service agent took her claim seriously and provided prompt resolution Considering she was still within her rights to cancel we went ahead and cancelled her service along with providing her with a refund of $ (Refund confirmation #SMS091-015-09) The refund was sent on September, 10, and was deposited to her account within business days.To ensure the validity of the information obtained during enrolment, it has been confirmed the client signed up for our services via our enrolment form at www.smartmemberservices .comAs well, a validIP address was obtained along with an accurate date and time stamp Furthermore, we complied with the member's request for refund and cancellation We consider the matter closed.We apologize for the lengthy delay in providing a response, but it is necessary given the work we do to verify and validate our compliance procedure.Should you require anything further please do not hesitate to contact our customer service department at *** *** * *** ** *** **
***

We appreciate you bringing this matter to our attention.  We have reviewed the complaint filed by [redacted] and have discovered that we have already addressed and resolved his concerns.The transaction in question was done in accordance of our compliance procedures. [redacted] responded to...

a free trial offer on October, 10, 2015 and signed up for 30 days of free VOIP service via our web enroll page.It was clearly explained at the time of  the offer that if he wished to cancel the service that he must do so by phone or email before the free trial expired and that if he failed to do so he would be charged $40.00 per month for V.0.1.P. home phone service. Before the free trial expired our office sent the member an email to the e-mail address we have on file ([redacted]) reminding him the free trial was coming to an end and to contact our offices should he have any questions or concerns before the billing cycle commenced on November, 13, 2015. We sent a secondary email before the billing cycle began, providing the member with a link to cancel should he wish to do so. At the time the monthly billing cycle was due to begin we had no record of cancellation on account, therefore in accordance to our terms and conditions which were agreed to, he was billed $40.00 on November, 13, 2015 and again on December 15, 2015.[redacted] called into our customer service department on December, 28, 2015 claiming that he had not authorized the 2 monthly recurring debits of $40.00. We explained to him that we did have an authorization on file and reminded Mr. [redacted] of the terms and conditions agreed to on October 10, 2015.  Our customer service agent took Mr. [redacted]'s claim seriously and provided sound customer service.  He went on to request a refund and cancellation of the service.  Considering he was still within his rights to cancel we went ahead and cancelled his service along with providing him witha full refund of $80.00. (Refund confirmation #SMS 122-815-10) The refund was sent on December 28, 2015 and was deposited to his account within 3-4 business days.We apologize for the lengthy delay, but it is necessary given the work we do to verify and validate our compliance procedure.Should you require anything further please do not hesitate to contact our customer service department at [redacted] [redacted] [redacted]

We appreciate you bringing this matter to our attention. We have reviewed the complaint filed by [redacted] and have discovered that we have already addressed her concerns.The transaction in question was done in accordance of our compliance procedures. [redacted] responded to a free...

trial offer on April, 30, 2015 and signed up for 30 days of free VOIP service via our web enroll page.  It was clearly explained at the time of the offer that if she wished to cancel the service that she must do so by phone or email before the free trial expired and that if she failed to do so she would be charged $40.00 per month for her V.O.I.P. home phone service. Before the free trial expired our office sent the member an email to the address we have on file ([redacted] ) reminding her the free trial was coming to an end and to contact our offices should she have any questions or concerns before the billing cycle commenced on June 2, 2015.We sent a secondary email before the billing cycle began, providing her with a link to cancel should she wish to do so.  At the time the monthly billing cycle was due to begin we had no record of cancellation on her account, therefore in accordance to our terms and conditions which were agreed to, she was billed $40.00 on June, 2, 2015.[redacted] called into our customer service department on June, 10,2015 claiming that she had not authorized the debit of $40.00. We explained to her that we did have an authorization on file and reminded her of the terms and conditions agreed to on April 30, 2015. Our customer service agent took her claim seriously and providedsound customer service. She then went on to request a refund and cancellation of her service along with requesting a copy of her authorization. Considering she was still within her rights to cancel we went ahead and cancelled her service along with providing her with a full refund of $40.00. (Refund confirmation #SMS 061-015-17).The refund was sent on June, 10, 2015 and was deposited to her account the following business day. As for the authorization request, it appears that it was never sent to member. I have taken the liberty to attach a copy of her web authorization for her records.We apologize for the lengthy delay in providing a response, but it is necessary given the work we do to verify and validate our compliance procedure.Should you require anything further please do not hesitate to contact our customer service department at [redacted]

Please see attached response for the complaint filed by [redacted]

We appreciate you bringing this matter to our attention.  We have reviewed the complaint filed by [redacted] and have discovered that we have already addressed her concerns.The transaction in question was done in accordance of our compliance procedures. [redacted] responded to a free trial...

offer and signed up for 30 days of free VOiP service via our web enroll page on February, 26,2016. It was clearly explained at the time of the offer that if she wished to cancel the service that she must do so by phone or email before the free trial expired and that if she failed to do so our monthly billing cycle of $40.00 would commence. Before the free trial expired our office sent the member an email to the address we have on file ([redacted]) reminding her the free trial was coming to an end and to contact our offices should she have any questions or concerns before the billing cycle commenced. We sent a secondary email before the billing cycle began providing a link to cancel should she wish to do so. At the time the monthly billing cycle was due to begin we had no record of cancellation on the account, therefore in accordance to our terms and conditions which were agreed to, [redacted] was billed $40.00 on March, 31, 2016, May, 24, 2016 and June, 23, 2016.Ms.[redacted] called into our customer service department on June 28, 2016 claiming that she had not authorized the monthly debits of $40.00. We explained to her that we did have an authorization on file and reminded her of the terms and conditions which she agreed to. Our customer service agent took her claim seriously and provided a prompt resolution.  Considering she was still within her rights to cancel we went ahead and cancelled the service along with providing her with a refund of $80.00.  (Refund confirmation-SMS062-816-02) . The refund was sent on June 28, 2016 and was deposited to her account within 3 business days.To ensure the validity of the information obtained during enrolment, it has been confirmed the client signed up for our services via our enrolment form atwww.smartmemberservices.com. As well, a valid IP address was obtained along with an accurate date and time stamp. Furthermore, we complied with the member's request for refund and cancellation.  We consider the matter closed.We apologize for the lengthy delay in providing a response, but it is necessary given the work we do to verify and validate our compliance procedure.Should you require anything further please do not hesitate to contact our customer service department at [redacted]

Mr. [redacted]  Consumer complaint #12618700.  Response attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12618700, and have determined that this does not resolve my complaint.  For your reference, details of...

the offer I reviewed appear below.
 
 
I just received my bank statement for January, it only shows a return of $40.00 not 80.00 as they stated, on the 4th. The other refund they sent out on the 18th does not show . The statement covers from Jan 01 to the 31st. My bank routing number in case they were given a different one is [redacted],Affinity Credit Union, DM Iowa [redacted]. Thanks.

We appreciate you bringing this matter to our attention. We have reviewed the complaint filed by [redacted] J [redacted] and have discovered that we have already addressed and attempted to resolve her concerns.The transaction in question was done in accordance of our compliance procedures.[redacted]...

responded to a free trial offer on October, 1, 2015 and signed up for 30 days of free VOIP service via our web enroll page.It was clearly explained at the time of  the offer that if she wished to cancel the service that she must do so by phone or email before the free trial expired and that if she failed to do so she would be charged $40.00 per month for V.O.I.P. home phone service. Before the free trial expired our office sent the member an email to the e-mail address we have on file jay[redacted]) reminding her the free trial was coming to an end and to contact our offices should she have any questions or concerns before the billing cycle began on November, 5, 2015. We sent a secondary email before the billing cycle began, providing the member with a link to cancel should she wish to do so. At the time the monthly billing cycle was due to begin we had no record of cancellation on account, therefore in accordance to our terms and conditions which were agreed to, Mrs. [redacted] was billed $40.00 on November, 5, 2015. This transaction was then returned by the bank as NSF (non-suffcient funds) several days later.In accordance to our terms and conditions, we attempted to bill her again on January, 18, 2016 which prompted her to call our customer service department.[redacted] called into our customer service department on January, 26, 2016 claiming that she had not authorized the debit of $40.00. We explained to her that we did have an authorization on file and reminded Mrs. [redacted] of the terms and conditions agreed to on October,1st, 2015. Our customer service agent took Mrs.[redacted]'s claim seriously and provided sound customer service.  She proceeded to request a refund and cancellation of the service.  Considering she was still within her rights to cancel we went ahead and cancelled her service along with providing her witha full refund of $40.00. (Refund confirmation #SMS 012-616-19) The refund was sent on January, 26, 2016 and the refund was returned to us as "forged" on January, 18, 2016. On February, 2nd, 2016 we obtained an unauthorized return status on the debit to her account.  Therefore, we did not capture her billing and made an attempt to refund her in order to rectify her concerns.  We therefore consider the matter closed.We apologize for the delay in our response, but it is necessary given the work we do to verify and validate our compliance procedure.Should you require anything further please do not hesitate to contact our customer service department at [redacted]