Sign in

Willow Creek Movie Theatre

Sharing is caring! Have something to share about Willow Creek Movie Theatre? Use RevDex to write a review
Reviews Willow Creek Movie Theatre

Willow Creek Movie Theatre Reviews (3)

Dear Ms***, I am so sorry to hear that you had this issue at Emagine Willow Creek recently. It seems that we failed you in two ways based on the report that we received from the Revdex.com. First, we need to make sure that our menu boards accurately display the
items that we are offering. I can confirm that you are absolutely correct that the small combo is incorrectly described as including a oz drink. I don’t know how this oversight occurred but I am very grateful that you brought it to our attention so that we may correct it immediately The discrepancy on the menu board is just the first way in which we fell short in our service to you. When you pointed out the discrepancy, I would expect any Willow Creek Team Member to figure out how to make it right for you. Undoubtedly, in this instance, it would have involved getting a manager as all of our items are inventoried and it would not have been standard procedure for the concessions attendant to give out a 21oz cup with a small combo without manager approval. But approval is what they would have been given if they had made sure that you were given the service that we intend to provide to guests such as yourself Thank you for taking the time to reach out and make your experience known to us. Without this kind of invaluable feedback, we can’t know the ways in which our guests are affected by their experience and what we need to do to be better. As a result of your communication about this incident, we have fully audited the menu boards to ensure accuracy and clarity and steps have been taken to make the needed correctionAnd we are able to use your experience as a training tool to ensure that every Team Member at Willow Creek is committed to providing a fantastic movie-going experience to every guestAs a sign of gratitude for your efforts in improving our operation, I would like to send you complimentary passes for your next trip to Willow Creek along with some coupons for free concessionsIf you are okay with this, I would send it to the address on Cedar Lake Road as provided by the Revdex.com Thanks again for choosing Willow Creek and especially for holding us to the same high standard we hold for ourselves Best, Again, I hope this will suffice as our response to you as well. If not, and you still need something in writing, please let me know

They advertise a small combo on the price board as a small popcorn and a 21oz drinkThe drink they give you is a 16oz cupWhen I asked about it they said the board was wrong and did not offer to make the correction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Check fields!

Write a review of Willow Creek Movie Theatre

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Willow Creek Movie Theatre Rating

Overall satisfaction rating

Address: 9900 Shelard Pkwy, Minneapolis, Minnesota, United States, 55441-6441

Phone:

Show more...

Web:

www.mullerfamilytheatres.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Willow Creek Movie Theatre, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Willow Creek Movie Theatre

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated