Willow Crest Apartment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, September 11, 7:PMSubject: RE: Photos of badly printed cardsObviously they received my refund, since they are sending me photographs of the cards!This corrupt business has proven they have them back, they have had my money for monthsI am with Our cards and out a lot of moneyRegards,

According to the email responses as attached here once more, our company HAS NOT refused any refunds nor backed out on our willingness to pay the refundWe have sent payments over but as the credit card is no longer in service, and the customer refuses to allow the bank to transfer the refunded amount from the credit card account to one of her own accounts, we had to call back that round of refund and do another transfer to the bankAs seen in the emails, the swift number and the bank address do not match and to avoid confusion and the case of the money being misplaced, we have repeatedly asked the customer to CONFIRM the bank address and numbers in which the customer has not yet confirmed with usOur customer service team has been trying to contact the bank as the customer refuses to do so and hope that the bank will give us the confirmation needed in order for the refund to go throughAttached in this message is the email transcripts and refund TT records for your reference

On our return form and multiple emails to the customer, we have stated that the return address for our items should be to our main office in Hong Kong and not our US addressAs the customer has mistakenly sent the products to the latter, we are unable to process the refund at the moment Furthermore, the stated white borders on the cards are showing as the bleeding area in the design templates have not been fully covered and the upside printed cards have simply been rotated degrees, and would be upright by turning them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Tuesday, October 03, 9:AM Subject: Re: Photos of badly printed cardsThey are telling me I didn't give them the "swift" number..which I did...A WEEK AGO A WEEK AGO THEY WROTE THEY WOULD POST THE REFUND WITHIN HOURS

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Artscow continually refuses ot follow the very easy directions Ms [redacted] provides to payM.s [redacted] has also repeatedly offered for them to refund on her credit card, but they refuseArtscow continues to make repeated promises of refunds

Dear customer,The terms are put in place with both the customer's and the company's interests so as to ensure that the details of the promotion are well understoodShould you disagree with our terms for purchase, we would gladly like to hear your comments regarding this issueYou may choose to
email us at [email protected] to provide your opinions and feedback or call us on our toll free number at 1-877-392-Regarding your request for refund for the $deal on leggings, we will need more information on the details of the product you wish to refund in order to further process this issue Thanks.Regards,ArtsCow

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. NO REFUND HAS BEEN RECEIVED.
[Provide details of why you are not satisfied with this resolution.]NO REFUND HAS BEEN RECEIVED. ARTSCOW CONTINUES TO MAKE CLAIMS
Regards,

We responded to the customer on the 18th of July, indicating there was a second package that is on its way to the address provided for the orderAlthough the customer states that she has moved, the tracking on our package indicated that the item has been delivered to the mailbox on the 28th of
JuneTherefore, in this case, we cannot be sure whether the package has been received by the customer or not as we were not informed of the change of addressWe understand that in this situation, it is difficult to prove where the miscommunication occurred therefore we will be happy to offer 50% off the retail price for the customer to reorder the product

The customer's refund has been handled, and we have confirmation that the refund has been received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
Artscow continually refuses ot follow the very easy directions Ms. [redacted] provides to pay. M.s [redacted] has also repeatedly offered for them to refund on her credit card, but they refuse. Artscow continues to make repeated promises of refunds.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Tuesday, October 03, 2017 9:12 AM Subject: Re: Photos of badly printed cardsThey are telling me I didn't give them the "swift" number..which I did...A WEEK AGO.  A WEEK AGO THEY WROTE THEY WOULD POST THE REFUND WITHIN 48 HOURS.

According to the email responses as attached here once more, our company HAS NOT refused any refunds nor backed out on our willingness to pay the refund. We have sent payments over but as the credit card is no longer in service, and the customer refuses to allow the bank to transfer the refunded amount from the credit card account to one of her own accounts, we had to call back that round of refund and do another transfer to the bank. As seen in the emails, the swift number and the bank address do not match and to avoid confusion and the case of the money being misplaced, we have repeatedly asked the customer to CONFIRM the bank address and numbers in which the customer has not yet confirmed with us. Our customer service team has been trying to contact the bank as the customer refuses to do so and hope that the bank will give us the confirmation needed in order for the refund to go through. Attached in this message is the email transcripts and refund TT records for your reference.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Monday, September 11, 2017 7:22 PMSubject: RE: Photos of badly printed cardsObviously they received my refund, since they are sending me photographs of the cards!This corrupt business has proven they have them back, they have had my money for 3 months. I am with Our cards and out a lot of money. Regards,

On our return form and multiple emails to the customer, we have stated that the return address for our items should be to our main office in Hong Kong and not our US address. As the customer has mistakenly sent the products to the latter, we are unable to process the refund at the moment....

Furthermore, the stated white borders on the cards are showing as the bleeding area in the design templates have not been fully covered and the upside printed cards have simply been rotated 180 degrees, and would be upright by turning them.

Please allow our customer service team time to process your inquiry. As stated on the website, they will respond within 48 hours (2 business days).Please also note that there was a long weekend due to public holiday in Hong Kong so your refund may not be processed yet as the banks were closed.

Dear Revdex.com team,I am writing in response to [redacted] complaint ...⇄