Willow Manor

Complaint: [redacted] I am rejecting this response because: the statements made by [redacted] are falseWe were not informed that repairs would be made on Wednesday 4/Only that the dehumidifier would be removedHad we known that the repairs would be made and warned that the repairs would soil everything we would have removed our items as we already went down this road with maintenance at the same complex when they repaired our water heater and soaked everything from the front the the back of the apartmentThe office has failed repeatedly to follow up with usWe never received response same dayWe always have to contact management repeatedly to get a responseIn jennnifer's response she states that the mess was cleaned same day, yet I called the after hours numberAlso, when [redacted] walked the unit three days later she could see that nothing had been cleaned even if they had sent someone same dayI have all the phone records to prove the number of times we have had to call the office to get responsesThere was no effort made to avoid contamination of our items andnit is evident because the space directly underneath as well as every other inch of the bathroom in every direction was covered in the white dustWhen I finally stopped communicating with the office it was because days after the issue was created I grew tired of the office not doing anything to fix or help us and I informed [redacted] that I would be filing a complaint and cleaning it myselfI invite [redacted] to come into my unit and look at the walls in this bathroomSTILL dusty with sheet rock dustThe statements made by [redacted] are inaccurate and blatantly falseI respect the attempt to defend your establishment button only reinforces the basis of my complaint [redacted] never contacted us after many requests for her to do soThis may be another reason why she has the events so grossly misconstrued Regards, [redacted]

Did not refund me what I was told I would get back Made appointment to view and apartment and fill out and applicationViewed the apartment first, then put in a application for itThey asked what I liked about it because it was similar to military housing I was use toI was told as I filled out paperwork, it would be $fee $for application process and $for administration fee which I would get back on the card if application was not acceptedHad me sign paperwork telling me what each page said as I signed assuring me I would get the $back on the card if not approvedThey went on computer processed it created a account for me which I was not given password [redacted] information forTold me it didn't go through they needed the manager to come in at 2:pm do override push it throughI asked for receipt and copy of what I signed, they said just hold on they would call me back assured me I didn't even need to look for another apartment, once pushed through at 2:pm that

Did not refund me what I was told I would get back
Made appointment to view and apartment and fill out and applicationViewed the apartment first, then put in a application for itThey asked what I liked about it because it was similar to military housing I was use toI was told as I filled out paperwork, it would be $fee $for application process and $for administration fee which I would get back on the card if application was not acceptedHad me sign paperwork telling me what each page said as I signed assuring me I would get the $back on the card if not approvedThey went on computer processed it created a account for me which I was not given password ** information forTold me it didn't go through they needed the manager to come in at 2:pm do override push it throughI asked for receipt and copy of what I signed, they said just hold on they would call me back assured me I didn't even need to look for another apartment, once pushed through at 2:pm that

Complaint: ***
I am rejecting this response because: you are not answering the question. the contract once we went month to month invalidated the old contract that expired feb 17; the one you erroneously keep referring to. Our verbal agreement post contract was month to month...Not month to three months as you are indicating. Im open to you going back to the contract you keep referring to; charge me what the contract states vice the increase you charged me going month to month. Anything else is deceptive and Revdex.com needs to dig into more
Regards,
*** ***

We are responding to the above mentioned complaint regarding repairs made to her bathroom ceilingOn April 24, 2017, *** *** contacted our leasing office and reported that there was water leaking through her ceiling in the master bathroomOur maintenance technician responded immediately
and found that the toilet supply line from the unit above *** ***’s was leaking, which was clean water and did not contain any sewageOur maintenance technician repaired the supply line and cut out the wet sheetrock from the ceiling of *** ***’s master bathroomA dehumidifier was then installed to eliminate any moistureAt that time, *** *** was informed that we would be returning on April 26th to remove the dehumidifier and to repair the sheetrockOn April 26th we returned to *** ***’s apartment and removed the dehumidifier and accompanied our contractor into her unit to repair the sheetrock as scheduled*** *** was previously informed that we would be returning and that the final repairs would be made at that time*** *** did not have the countertops cleared of her personal belongings and we are unable to handle any of our resident’s personal items but diligently made efforts to prevent as much fallen dust as possibly from getting onto her countersOn April 27th, *** and *** *** contacted the leasing office and sent an email expressing that they were upset that there was some dust on their belongings and on the flooringAt that time, we acknowledged their concerns and informed them that we would place a service request for their floors, which was completed that same dayLater that afternoon, *** *** contacted the leasing office and stated that there were still areas that were no completedAt that time, *** *** was informed by our Assistant Property Manager, *** that she would be entering with our Maintenance Foreman, Paul to look at the areas and would send our housekeeper in, if neededThe following morning, our housekeeper entered and cleaned the areas that *** *** said were nor previously completed.We have responded in a timely manner to all of *** and *** ***’s service requests and concerns, as well as communicated the date that we would be returning to complete the sheetrock repairsIt was *** and *** ***’s judgment to not have their items removed prior to the date of repairsAs such, we will not honoring *** and *** ***’s request for reimbursement.Sincerely,

We are responding to the above mentioned case regarding [redacted]’s complaint about the 60 day notice that is required upon moving out. On October 27, 2016, [redacted] and other lease holder, [redacted] signed a renewal lease agreement that clearly states on page 6, section 46, that a 60...

day prior written notice must be given before moving out, even if the lease term is month to month.On February 20, 2017, prior to [redacted]’s previous lease expiration, we delivered a renewal notice to [redacted] and other lease holder, [redacted], informing them of their renewal or month to month option, that also included the new rates for each option. In this notice, it also clearly stated that if the month to month extension option is selected, per the lease agreement, a 60 day notice is still required.Following the renewal notice, [redacted] and [redacted] continued their residency on a month to month basis and on September 15, 2017, [redacted] visited the leasing office and gave his written notice to vacate for the required 60 days per his lease agreement.The prior documentation that [redacted] has received clearly stated the requirements upon move out. Therefore, the 60 day notice requirement will remain as indicated. Sincerely,  [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: I don't agree with [redacted] . She forgot to explain the part where my dog is spilling her water & not urinating& the part where when I informed apartments about my dog & paid the money , I went into the office personally spoke with a representative and asked : is this all that I need regards to my pet . I was assured yes, they took payment & did not attempt to contact me any further till June , not my oversee, but theirs. The amount I paid was rent was from resident portal website from that same day. June 8 th., and [redacted] did not acknowledge my words, she only kept repeating herself to log into her computer. What's the difference between her computer & my logging into the resident portal on my phone. Maybe if there was a difference she can kindly explain it to me as good customer service treating their customers . Instead of being stubborn and sound like a broken record . . Now I feel she has retaliation towards my family , when I went to apply to a different apartment complex, the oaks of Redlands , she told them we owed 1500 in rent & we broke the lease . That information is in accurate, I have prove the rent was paid & I am still living at these apartments , no lease has been broken, now about the lights , the whole month of July we where without light, & I called several times & was assured by their representative that they understood they can not come in without me being here. Due to my teen having a broken leg and unable to defend herself if anyone would try anything on her. They ignore my request & made us wait till they decided to fix light. [redacted] has no respect for customers , and retaliation, is her way of getting back at customers when she doesn't get her way, unprofessional . 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the statements made by [redacted] are false. We were not informed that repairs would be made on Wednesday 4/26. Only that the dehumidifier would be removed. Had we known that the repairs would be made and warned that the repairs would soil everything we would have removed our items as we already went down this road with maintenance at the same complex when they repaired our water heater and soaked everything from the front the the back of the apartment. The office has failed repeatedly to follow up with us. We never received response same day. We always have to contact management repeatedly to get a response. In jennnifer's response she states that the mess was cleaned same day, yet I called the after hours number. Also, when [redacted] walked the unit three days later she could see that nothing had been cleaned even if they had sent someone same day. I have all the phone records to prove the number of times we have had to call the office to get responses. There was no effort made to avoid contamination of our items andnit is evident because the space directly underneath as well as every other inch of the bathroom in every direction was covered in the white dust. When I finally stopped communicating with the office it was because days after the issue was created I grew tired of the office not doing anything to fix or help us and I informed [redacted] that I would be filing a complaint and cleaning it myself. I invite [redacted] to come into my unit and look at the walls in this bathroom. STILL dusty with sheet rock dust. The statements made by [redacted] are inaccurate and blatantly false. I respect the attempt to defend your establishment button only reinforces the basis of my complaint. [redacted] never contacted us after many requests for her to do so. This may be another reason why she has the events so grossly misconstrued. 
Regards,[redacted]
[redacted]

You signed a Lease Contract. Everyone is held to the same Lease Contract. 60 day notice is required. We do not make exceptions to the Lease.

The Estates of Northwoods[redacted] July 20, 2015Revdex.com1005 La Posada DriveAustin, Texas 78752 Re: Case # [redacted] / [redacted]Dear Sirs, We are responding to the above mentioned...

complaint that we have received from [redacted] regarding pet fines and issues with billing. On April 13, 2015, our leasing office received complaints about [redacted] and [redacted] allowing their dog to use the restroom along the stairwell and breezeway areas. When reviewing their file as a result of the incident, we discovered that [redacted] and [redacted] did not have an authorized pet on their lease. They were issued a lease violation and notice of violation fees in the amount of $300 for having an unauthorized pet, as stated in their Lease Agreement. On April 30th, [redacted] submitted a request to add a pet to her lease through our online resident portal and paid the $300 pet violation fees on May 1, 2015. After receiving [redacted]’s request to add a pet, we made numerous attempts to contact her and [redacted] to retrieve the required documents and pet deposit/fees to have the pet reviewed for approval, and did not receive a response from either party. On June 12th and June 17th, we received additional complaints about the Complainant’s dog urinating and defecating on the balcony. At this time, a second violation notice was delivered to [redacted] and [redacted]. On June 28th, [redacted] came into the leasing office and gave her 60 day notice to vacate. During that time, she showed our representative a note that was left on her door from a neighbor regarding her pet and loud noise. [redacted] filled out a resident communication log stating that was the reason she wanted to move. We have accepted their 60-day notice to move based on the prior issues with their unauthorized pet.On June 20th, [redacted] contacted our office and informed us that the power in his master bedroom was not working. Our Maintenance technician responded and found that there was an electrical problem that would need troubleshooting and informed [redacted] that he would need to get with his supervisor and would return to start looking for the issue. When [redacted], our maintenance technician returned, the deadbolt was locked from the inside and no one would answer the door. [redacted] called the resident several times to try to gain access but did not receive an answer. We tried contacting both [redacted] and [redacted] several times regrading this issue and did not receive a call back. [redacted], tried several more times to return and each time, the deadbolt was locked. After speaking with [redacted] on July 17th, I was informed by [redacted] that it has been an issue but that he is not home during the daytime and that his minor children are home alone so he is not going to allow anyone in when he or [redacted] is not present. [redacted] came into the office on July 8th to pay rent. During that time, we noticed that the amount was $5.00 less then the amount due. When [redacted] was informed, she was very upset and showed us a screenshot that she had on her phone that the amount was what she was paying. I went to assist with the issue and informed [redacted] that since the portal displays "real time" information and since the information she was showing us on her phone, was a snapshot, that if she would like to log onto her account through our kiosk computer, if the amount showed $5.00 less than what our billing information showed, I would get approval to adjust the $5.00 difference. [redacted] began to yell and threw the money orders at me and left the office. [redacted] contacted me on July 17th and asked if they could cancel their notice to vacate and renew their lease. He explained that they would get rid of their pet and if it was too late to renew, if they could apply for a transfer to move into another apartment within the community. During our conversation, is when [redacted] explained why we have not been able to gain access to their apartment. Our staff and management have taken the required steps to resolve each issue that [redacted] has expressed in her complaint. The unauthorized pet and violation fees are listed in the lease agreement and were applied as indicated. We have made numerous attempts to resolve the lighting issue in their master bathroom and have been denied access. [redacted] and [redacted]’s account currently has a balance due for the additional day that their rent was late and was incurred per the lease agreement. Therefore, there is no basis for a refund. Respectfully,[redacted]Property Manager

We are responding to the above mentioned complaint regarding repairs made to her bathroom ceiling. On April 24, 2017, [redacted] contacted our leasing office and reported that there was water leaking through her ceiling in the master bathroom. Our maintenance technician responded immediately...

and found that the toilet supply line from the unit above [redacted]’s was leaking, which was clean water and did not contain any sewage. Our maintenance technician repaired the supply line and cut out the wet sheetrock from the ceiling of [redacted]’s master bathroom. A dehumidifier was then installed to eliminate any moisture. At that time, [redacted] was informed that we would be returning on April 26th to remove the dehumidifier and to repair the sheetrock. On April 26th we returned to [redacted]’s apartment and removed the dehumidifier and accompanied our contractor into her unit to repair the sheetrock as scheduled. [redacted] was previously informed that we would be returning and that the final repairs would be made at that time. [redacted] did not have the countertops cleared of her personal belongings and we are unable to handle any of our resident’s personal items but diligently made efforts to prevent as much fallen dust as possibly from getting onto her counters.  On April 27th, [redacted] and [redacted] contacted the leasing office and sent an email expressing that they were upset that there was some dust on their belongings and on the flooring. At that time, we acknowledged their concerns and informed them that we would place a service request for their floors, which was completed that same day. Later that afternoon, [redacted] contacted the leasing office and stated that there were still areas that were no completed. At that time, [redacted] was informed by our Assistant Property Manager, [redacted] that she would be entering with our Maintenance Foreman, [redacted] to look at the areas and would send our housekeeper in, if needed. The following morning, our housekeeper entered and cleaned the areas that [redacted] said were nor previously completed. We have responded in a timely manner to all of [redacted] and [redacted]’s service requests and concerns, as well as communicated the date that we would be returning to complete the sheetrock repairs. It was [redacted] and [redacted]’s judgment to not have their items removed prior to the date of repairs. As such, we will not honoring [redacted] and [redacted]’s request for reimbursement. Sincerely, [redacted]Apartment Manager

Complaint: [redacted]
that was [redacted]
I am rejecting this response because:  If you notice I did not sign anything agreeing to a 60 day notice (see her attachment).  The entire legal team here at FT Sam Houston advises me that the contract she is referring to that expired in Feb 17 was null and void the moment we went to month to month; regardless of the fine print in the expired contract.  What would you think when you were told on the phone that you were now rent month to month but would be charged extra; the extra amount I was  $175 more than the contract she keeps referring to.  This business is choosing how they want to interpret the contract to only benefit them. [redacted] legal said that a new contract should have been signed.  Additionally, I sent them numerous emails asking for a legal response -- to rebut [redacted] legal team's response but I did not even get a courtesy acknowledgement even though I was promised one.  I have all the emails and can send them to you.  Anna has lived there for 10 Years...  I am a retired Lt colonel and current government civilian and have lived all over the world and have never witnessed such deception.   "periodic tenancy:  month to month requires the tenant to provide 30 days... that was what I gave them and they refused to work with me.  Do we really want other military and other innocent tenants to be treated this way.  Can we you get word to all military to illustrate this case and warn them of their deception? Am I allowed to use my current status to reach out to incoming families and forewarn them?  thx.    
Regards,
[redacted]