Willow Street Property Management

Willow Street Property Management, Incentered into contract for property management services with [redacted] and [redacted] on January 1,I have attached the Lease Listing Agreement and the Property Management Agreement which I will reference throughout the letterI will address each of the complaints and provide backup documentation for eachRefused to consult on decisions/Debiting account - In reviewing the owner's payout history the only debit to the account besides WSPM commission and the approved gardener payment was a charge for Private Pest Exterminators in the amount of $on 9/16/The service was for pest control, specifically ants(invoice attached) Please see Property Management Agreement, page Section 3.CREPAIR AND MAINTENANCE: This gives us permission to have repairs or maintenance done, broker shall obtain prior approval of Owner for all expenditures over $See Property Management Agreement page 1, Section 3.GEXPENSE PAYMENTS: Pay expenses and cost for the property30-day notice - A 30-day notice was given and an offer to release the owner earlier because there was not a tenant in the property and I thought it would be better to have the new property manager place a tenant; however, the email states "We would prefer to have the resignation effective immediately but will continue to work if you prefer a 30-day notice." I have attached several emails which you will see our willingness to work for daysEmail #1, #and #Email #shows his demand for us to place a tenantRefused to work with new property manager - We were happy to work with the new PM to turn the property overI made a couple of phone calls but got no response from herI then started emailing and CC the new PM on correspondencePlease see email #Review documents- The Lease Listing Agreement gives permission for us to enter into contract with a qualified tenantIt is company policy to work with only on applicant at a time, we honor the Fair Housing Laws and do not wish to every be accused of any sort of discriminationThe company does not typically provide any personal documentation from the applicant to the owner until the lease is signedWe will give details as we share with an owner that we are ready to sign a leaseWe have a long history of placing tenants who pay rent on time and a respectful of the property they live in, this is part of our expertise and professional service that we offer to our owners, 99.9% of our owner's trust and appreciate our servicesFired gardener without permission - Please see Property Management Agreement page 1, Section 3.ECONTRACTS; SERVICES: Contract, hire, supervise and/or discharge firms and personsRefused to provide work done by their vendors - I am not quite sure what his statement is referring toI am providing you with email #in which owner requests "Any cleaning or handywork we would like to utilize your team [redacted] if possible." Email #is an email exchange with the owner regarding carpet and just how difficult it was to try and have a decision madeEmail #is an email with photos attached to the email (not attached here, not relevant) of work that was completed by a vendor, Harmony Handyworks, providing proof that the work was completedThis work was completed in July [redacted] I was cc:'d on an email from the vendor to the owner requesting payment by a certain day or a small claims case will be filed against the ownerI would like to address the "Desired Settlement"Management fee/rental fee - Our company did place a tenant and are entitled to the placement feeSecurity Deposit - The Security Deposit has been transferred and I have attached letters and a copy of the checkSee email #which explains who, what, when, where and how the security deposit was to be disbursed to the owner/ new property managerTried to break the contract - See emails #1,#and #I believe this shows our willingness to work with the new property managerWe were happy to turn over the files and the property upon completion of our 30-day noticeAnd all files, documents and information was turned over to the new property manager and a complete file was mailed to the owner and to the tenantThank you for your time, if you are in need of further information I am happy to work with you.Sincerely, [redacted]

Willow Street Property Management, Inc. entered into contract for property management services with [redacted] and [redacted] on January 1,2016. I have attached the Lease Listing Agreement and the Property Management Agreement which I will reference throughout the letter. I will address each of the...

complaints and provide backup documentation for each. 1. Refused to consult on decisions/Debiting account - In reviewing the owner's payout history the only debit to the account besides WSPM commission and the approved gardener payment was a charge for Private Pest Exterminators in the amount of $75.00 on 9/16/2016. The service was for pest control, specifically ants. (invoice attached) Please see Property Management Agreement, page 1 Section 3.C. REPAIR AND MAINTENANCE: This gives us permission to have repairs or maintenance done, broker shall obtain prior approval of Owner for all expenditures over $250.00 See Property Management Agreement page 1, Section 3.G. EXPENSE PAYMENTS: Pay expenses and cost for the property...2. 30-day notice - A 30-day notice was given and an offer to release the owner earlier because there was not a tenant in the property and I thought it would be better to have the new property manager place a tenant; however, the email states "We would prefer to have the resignation effective immediately but will continue to work if you prefer a 30-day notice." I have attached several emails which you will see our willingness to work for 30 days. Email #1, #2 and #3. Email #4 shows his demand for us to place a tenant.3. Refused to work with new property manager - We were happy to work with the new PM to turn the property over. I made a couple of phone calls but got no response from her. I then started emailing and CC the new PM on correspondence. Please see email #4. Review documents- The Lease Listing Agreement gives permission for us to enter into contract with a qualified tenant. It is company policy to work with only on applicant at a time, we honor the Fair Housing Laws and do not wish to every be accused of any sort of discrimination. The company does not typically provide any personal documentation from the applicant to the owner until the lease is signed. We will give details as we share with an owner that we are ready to sign a lease. We have a long history of placing tenants who pay rent on time and a respectful of the property they live in, this is part of our expertise and professional service that we offer to our owners, 99.9% of our owner's trust and appreciate our services.5. Fired gardener without permission - Please see Property Management Agreement page 1, Section 3.E. CONTRACTS; SERVICES: Contract, hire, supervise and/or discharge firms and persons...6. Refused to provide work done by their vendors - I am not quite sure what his statement is referring to. I am providing you with email #5 in which owner requests "Any cleaning or handywork we would like to utilize your team [redacted] if possible." Email #6 is an email exchange with the owner regarding carpet and just how difficult it was to try and have a decision made. Email #7 is an email with photos attached to the email (not attached here, not relevant) of work that was completed by a vendor, Harmony Handyworks, providing proof that the work was completed. This work was completed in July 2016. * I was cc:'d on an email from the vendor to the owner requesting payment by a certain day or a small claims case will be filed against the owner. I would like to address the "Desired Settlement".1. Management fee/rental fee - Our company did place a tenant and are entitled to the placement fee.2. Security Deposit - The Security Deposit has been transferred and I have attached letters and a copy of the check. See email #1 which explains who, what, when, where and how the security deposit was to be disbursed to the owner/ new property manager.3. Tried to break the contract - See emails #1,#2 and #3. I believe this shows our willingness to work with the new property manager. We were happy to turn over the files and the property upon completion of our 30-day notice. And all files, documents and information was turned over to the new property manager and a complete file was mailed to the owner and to the tenant. Thank you for your time, if you are in need of further information I am happy to work with you.Sincerely,[redacted]