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Willow Valley Corporation, Inc.

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Reviews Willow Valley Corporation, Inc.

Willow Valley Corporation, Inc. Reviews (8)

I'm not sure why you didn't receive the original quote via e-mail on August 1st. We sent it at 11:AM that day according to my e-mail history. Somehow you didn't receive it, but it was sent on our end. As stated before, the invoice was not for the estimate. We sent a service tech to the site per your request. You were made aware by our receptionist that this would be a billable call, even though you didn't have gas or electric to the unit. You agreed to this over the phone, so I am confused as to why you don't think you need to pay for it now. Obviously if the unit was connected to gas and electrical, we could have done a thorough inspection of the unit, however we did spend an hour of the service tech's time determining the age and general condition of the unit, which we feel is a completely valid service call, and as such feel we are owed the complete invoiced amount

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We never received a quote or anything other than a bill after what we believed to be a free estimate.  This is also clear in that they did not and could not provide service on the unit.  It was not until this complaint, and my wife's call to them, that a proposal was sent by email (after they said they would mail it).  I received no service, no copy of a proposal, only a bill.  When we called, we finally got the proposal, a statement (verbally) that they could not service the unit, and the bill with interest.
Regards,
Brian [redacted]

Hello,This is in response to the complaint that we charged for a free estimate.  On August 1st, 2017 we were contacted by a Mr. Brian [redacted] to send a service technician to a property he was considering purchasing to determine whether the rooftop heating/cooling unit was functional, or if it...

needed to be replaced if he decided to purchase the property.  At the time, he noted that there was no electrical or gas connections to the unit, and our receptionist informed him that the gas and electrical would need to be turned on to fully inspect the unit.  He said he would take care of that, and to please send out our service tech.  Mr. [redacted] was informed by our receptionist that this was a billable service call, and he verbally agreed.  We sent our tech out the same day, and when he arrived, there was no electrical or gas present to the unit. Our technician inspected what he could, and due to the age of the unit and overall condition, recommended that the unit be replaced if he chose to purchase the property.  Mr. [redacted] then asked to get a quote for a replacement unit.  He contacted myself, who then sent our commercial salesman to the site, as he was just down the road on another project.  Our technician waited there for the salesman to arrive to show him which unit was needing to be replaced, then left the site.  Overall, he had exactly 1 hour of time at the site.  This is the amount we billed the customer.  Our salesman took notes at the site, then later that day e-mailed a quote for replacing this unit to the e-mail address that Mr. [redacted] provided.  The e-mail was sent at approximately 11:07 AM on August 1st. 2017.  We never received a notice that the e-mail didn't go through, so we made the assumption that it was received by Mr. [redacted] at that time.  On 11/30/2017, we received a phone call from Mrs. Feddick, stating that she should not be billed for this call, and that they never received a quote for the replacement unit.  We attempted to explain that the service call was legitimate, as we inspected the unit as best we could without having gas or electrical to the unit, and that we had indeed sent a quote for the replacement unit back on 9/1/17.  After much discussion, we e-mailed and mailed a copy of the invoice for the service call and the quote for the replacement unit at this time.In our opinion, we did not bill for a replacement unit estimate.  The estimate was free.  The invoice was for the service call to inspect the unit - even though we weren't able to do a complete inspection of the unit.

We are picking car up for inspection

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I purchased the Golf car I fully expected the Golf car to run longer than the stated 25.99 miles on a full charge. I asked about the pros and cons of owning a battery powered car vs a gas powered car he didn't even talk about miles or time the charge would last. When considering the purchase I was assured by the salesman that the car would give me the performance that I expected and needed. It has not; not even close. Had I known the car would only operate 26 miles on a full charge I would never have purchased the vehicle. The truth is up to this point the vehicle had not operated for 26 miles on a charge. I had never agreed to a magic number of miles (26). Why was this not brought to my attention prior to the purchase?Even during their test it ran less than 26 miles on a complete charge, and that was in a controlled test, and even then, the car died on Granite Valley road and had to be towed back to the dealer.Here is what I know happened; that is all I can attest too:I paid for the Golf car and picked it up on 5-20-15. One of the salespersons drove it to my home. I put it in the garage plugged it in to be charged. I drove it twice during the next five days for about 4-5 miles each time. The battery meter showed that it went from a full charge before driving the car to less than 1/2 charge remaining after the car had been driven on each of the two trips. I called the salesperson who sold me the car and told him it wasn't holding a charge for very long. He told me to give it time and the batteries would expand. I told him I was going back to our other home in California the last week in May to close escrow on the house, finish packing our household goods and loaded our goods on June 3, 2015, and I would return on the 5th or 6th of June. I returned on the 5th of June, the movers unloaded the household goods. I drove the Golf car that evening and when I began the trip it showed a full charge and about 10 minutes later with some stopping and starting it showed less than 1/2 charge remaining. I called again and got the same response. Give it time and it will improve. I drove it two additional times over the next 10 days with about the same results. That is a total of 5 short drives since I had the vehicle at home with the total mileage for the 5 trips approximately 25-30 miles.I followed the owners manual instructions for charging and adding water completely. I believe that this type of performance is totally unacceptable, but it gets worse.My wife and I took a trip back to the Midwest for two weeks and returned on July, 3rd. That evening I drove the car a very short time and the battery showed a full charge the trip lasted about ten minutes with the car dying in front of our house ( thank goodness). I pushed the car into the garage plugged it in and charged it overnight. The next day, I unplugged the car, I added water after a full charge as per the instructions. I drove the car for approximately 6 mile and it lost power very quickly, went down to 2 bars on the meter and the red light came on and I started home and I got about 1/2 mile from home, the meter went to 1 bar beeped and then died, (this is what happened on their test also). My wife and I, with the help of 2 wonderful neighbors pushed the car home the 1/2 mile in 107 degree heat. I called the dealer he said bring it in, which I did the next day after charging overnight.I feel I can't trust the vehicle and find myself constantly looking down at the power meter to check the remaining charge, when what I really want to do is to look at the scenery and learn more about Sun City West. This is when I said that I would like a refund or exchange the car for a gas powered car.The owner has been very unresponsive, and has failed to return numerous phone calls. Finally he did call and said because it was no longer considered a new vehicle he would take it back on a trade and I would have to pay an additional $1200 plus taxes and licensing. I said no and asked him to reconsider. This was on a Friday and he said he would revisit it again on the following Monday and call me back. He didn't call again until the following Friday the 17th of July. He said he had been in Palm Springs and had hurt his back and was only in the office that day for a short time, could I call him on Monday July 20th to set up a face to face meeting on the same day to discuss my options on the car. I am assuming the reason for the call was that he received an inquiry from Revdex.com as to the complaint; because he had not made much of an effort to communicate with me before this time. I cleared my calendar for Monday the 20th called his office early Monday at 9:36 A.M. His secretary said he was on the phone and she would give him the message. He didn't call back immediately. I called an additional 6 times during the day to both his office number and his personal cell phone and finally got a return call from him about 3:45 P.M on that Monday. He said he was too busy all day and just could not call me, and that we could not meet that day after all. He called to set up the meeting, I cancelled 3 appointments to meet him, he doesn't return numerous phone calls, then calls and says oh well. Unbelievable!During that phone conversation I said " look I will meet you have way" and offered him $600 and my car for a trade on a new gas powered car. He said no. I then said my final offer is $700, to which he said no.  Of the 7 weeks that the owner talked about we were gone for 4 of the weeks. We took only 7 short rides.The car died 3 times ( twice with me and once with the mechanic) in a total of 7 weeks (remember of those 7 weeks no one drove the car for 4 of the weeks). I later founds out that there are 2 other problems with the car. 1 is a defective tow toggle switch that was in the tow position when I got the car. The other is that the car goes from 2 bars on the power meter then immediately goes to 1 bar then dies. The mechanic said that should never happen. The owner said that Yamaha was aware of the problem and was working on it, but not yet fixed. I should think that a dealership should tell the customer about it before a purchase.I called the salesman 2 times and told him the problem and concerns. They seemed very unconcerned.These are my reasons for not accepting the dealers resolutions.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution following the business picking up the car, has be satisfied.  No further action is needed at this time
Regards,
[redacted]

We tested Mr. [redacted] golf car for performance.  We did two tests. We ran it on the discharge machine and we ran it real world on the streets because Mr. [redacted] said that we could not get more than 6 miles on a charge. Both tests confirmed that there is no issues with the battery pack. The car is operating normally as it should. I informed Mr. [redacted] that when the batteries fully condition he should experience an additional 10-25% range increase depending on driving conditions.When we test vehicles on the road we run them until they die. Therefore, it was intended that we drove the golf car until it stopped. This is not a failure. The tow/run switch is currently under redesign and we are waiting for the updated part from Yamaha. The meter is not an issue as golf cars are not run constantly for 70 minutes until they die as we did under the test. This is a stress test and not normally done.Golf cars are registered with the State of Arizona and therefore are considered motor vehicles. Because golf cars are motor vehicles you cannot return them like you can a t-shirt. If the customer was not happy within the first 24-48 hours something could have been done. But when 6 weeks pass that vehicle is no longer new and cannot be resold as new. The same can be said about the t-shirt when it is worn. It is no longer returnable.Mr. & Mrs. [redacted] test drove both gas and electrics. The salesman explained both cars. At Desert Golf Cars we have the worlds best gasoline golf car and therefore, we try to sell it. We sell 2 gas for every 1 electric. I know we make an effort to sell gas but do not pressure customers either direction. The [redacted] choose electric for the better “experience” that an odorless and quiet electric vehicle delivers.Now that the customer has determined that they should have purchased gas, they need to pay to trade the vehicle in. It would be unethical of us to resell their vehicle as new – it is not. Unfortunately, there is a cost associated with this transaction. As time moves on the cost increases. The offer has expired. The [redacted] golf car is operating correctly and in a manner consistent with all the other electrics that are sold in the area regardless of manufacture. We have fully tested the vehicle and it will operate at distances of 26-35 miles at non-golf course speeds and conditions.We have bent over backwards to help the [redacted]. I have spent time sending my service manager on a test drive that proved the vehicle was running correctly. They are asking for something that is not fair to the company or 44 years worth of past customers. I understand they do not like my response but the offer was the best we could do.  Many times I have purchased a product and later learned that I should have purchased something different. It is the legal duty of the customer to make an informed decision and understand the products that they purchase before they make the purchase. The vehicle the [redacted] purchased will give them years of dependable service if charged correctly and maintained per the owner’s manual.Sincerely,[redacted]PresidentDesert Golf Cars of Arizona

We tested the customers vehicle on the morning of 7/8/15. Test results were on a charged set of new unconditioned batteries:Run time: 70 minutesSpeed: 26.3 mph continuous Miles: 25.99When batteries get conditioned customer can expect 10-20% more distance. Conditioning batteries takes up to 60...

cycles per Trojan Batteries. Car is within specifications and operating correctly. Golf cars are motor vehicles. The Rainey's car is titled and registered. The vehicle cannot be resold as new. The customer test drove both gas and electric before the purchase. The test results do not support the customers claims of a vehicle not performing to specifications. Therefore, no consideration can be offered now that the customer has changed their mind and want a gas powered vehicle.  The $1200 (plus tax and license) offer was extended before we knew the test results as a customer satisfaction solution.  Now that we see the results that offer would not have been extended.  $1200 was more than generous as our costs to do the transaction would have been approximately the same amount. Our goal is to satisfy every customer. We cannot exchange cars for free or offer a refund 7 weeks after purchase.

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Address: 1572 E 1540 N, Logan, Utah, United States, 84341-2979

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www.lennoxdealer.com

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