We tested the customers vehicle on the morning of 7/8/Test results were on a charged set of new unconditioned batteries:Run time: minutesSpeed: mph continuous Miles: 25.99When batteries get conditioned customer can expect 10-20% more distanceConditioning batteries takes up to cycles per Trojan BatteriesCar is within specifications and operating correctlyGolf cars are motor vehiclesThe Rainey's car is titled and registeredThe vehicle cannot be resold as newThe customer test drove both gas and electric before the purchaseThe test results do not support the customers claims of a vehicle not performing to specificationsTherefore, no consideration can be offered now that the customer has changed their mind and want a gas powered vehicle The $(plus tax and license) offer was extended before we knew the test results as a customer satisfaction solution Now that we see the results that offer would not have been extended $was more than generous as our costs to do the transaction would have been approximately the same amountOur goal is to satisfy every customerWe cannot exchange cars for free or offer a refund weeks after purchase
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When I purchased the Golf car I fully expected the Golf car to run longer than the stated miles on a full chargeI asked about the pros and cons of owning a battery powered car vs a gas powered car he didn't even talk about miles or time the charge would lastWhen considering the purchase I was assured by the salesman that the car would give me the performance that I expected and neededIt has not; not even closeHad I known the car would only operate miles on a full charge I would never have purchased the vehicleThe truth is up to this point the vehicle had not operated for miles on a chargeI had never agreed to a magic number of miles (26)Why was this not brought to my attention prior to the purchase?Even during their test it ran less than miles on a complete charge, and that was in a controlled test, and even then, the car died on Granite Valley road and had to be towed back to the dealer.Here is what I know happened; that is all I can attest too:I paid for the Golf car and picked it up on 5-20-One of the salespersons drove it to my homeI put it in the garage plugged it in to be chargedI drove it twice during the next five days for about 4-miles each timeThe battery meter showed that it went from a full charge before driving the car to less than 1/charge remaining after the car had been driven on each of the two tripsI called the salesperson who sold me the car and told him it wasn't holding a charge for very longHe told me to give it time and the batteries would expandI told him I was going back to our other home in California the last week in May to close escrow on the house, finish packing our household goods and loaded our goods on June 3, 2015, and I would return on the 5th or 6th of JuneI returned on the 5th of June, the movers unloaded the household goodsI drove the Golf car that evening and when I began the trip it showed a full charge and about minutes later with some stopping and starting it showed less than 1/charge remainingI called again and got the same responseGive it time and it will improveI drove it two additional times over the next days with about the same resultsThat is a total of short drives since I had the vehicle at home with the total mileage for the trips approximately 25-miles.I followed the owners manual instructions for charging and adding water completelyI believe that this type of performance is totally unacceptable, but it gets worse.My wife and I took a trip back to the Midwest for two weeks and returned on July, 3rdThat evening I drove the car a very short time and the battery showed a full charge the trip lasted about ten minutes with the car dying in front of our house ( thank goodness)I pushed the car into the garage plugged it in and charged it overnightThe next day, I unplugged the car, I added water after a full charge as per the instructionsI drove the car for approximately mile and it lost power very quickly, went down to bars on the meter and the red light came on and I started home and I got about 1/mile from home, the meter went to bar beeped and then died, (this is what happened on their test also)My wife and I, with the help of wonderful neighbors pushed the car home the 1/mile in degree heatI called the dealer he said bring it in, which I did the next day after charging overnight.I feel I can't trust the vehicle and find myself constantly looking down at the power meter to check the remaining charge, when what I really want to do is to look at the scenery and learn more about Sun City WestThis is when I said that I would like a refund or exchange the car for a gas powered car.The owner has been very unresponsive, and has failed to return numerous phone callsFinally he did call and said because it was no longer considered a new vehicle he would take it back on a trade and I would have to pay an additional $plus taxes and licensingI said no and asked him to reconsiderThis was on a Friday and he said he would revisit it again on the following Monday and call me backHe didn't call again until the following Friday the 17th of JulyHe said he had been in Palm Springs and had hurt his back and was only in the office that day for a short time, could I call him on Monday July 20th to set up a face to face meeting on the same day to discuss my options on the carI am assuming the reason for the call was that he received an inquiry from Revdex.com as to the complaint; because he had not made much of an effort to communicate with me before this timeI cleared my calendar for Monday the 20th called his office early Monday at 9:A.MHis secretary said he was on the phone and she would give him the messageHe didn't call back immediatelyI called an additional times during the day to both his office number and his personal cell phone and finally got a return call from him about 3:P.M on that MondayHe said he was too busy all day and just could not call me, and that we could not meet that day after allHe called to set up the meeting, I cancelled appointments to meet him, he doesn't return numerous phone calls, then calls and says oh wellUnbelievable!During that phone conversation I said " look I will meet you have way" and offered him $and my car for a trade on a new gas powered carHe said noI then said my final offer is $700, to which he said no Of the weeks that the owner talked about we were gone for of the weeksWe took only short rides.The car died times ( twice with me and once with the mechanic) in a total of weeks (remember of those weeks no one drove the car for of the weeks)I later founds out that there are other problems with the caris a defective tow toggle switch that was in the tow position when I got the carThe other is that the car goes from bars on the power meter then immediately goes to bar then diesThe mechanic said that should never happenThe owner said that Yamaha was aware of the problem and was working on it, but not yet fixedI should think that a dealership should tell the customer about it before a purchase.I called the salesman times and told him the problem and concernsThey seemed very unconcerned.These are my reasons for not accepting the dealers resolutions Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the resolution following the business picking up the car, has be satisfied No further action is needed at this time Regards, [redacted]
We tested the customers vehicle on the morning of 7/8/Test results were on a charged set of new unconditioned batteries:Run time: minutesSpeed: mph continuous Miles: 25.99When batteries get conditioned customer can expect 10-20% more distanceConditioning batteries takes up to cycles per Trojan BatteriesCar is within specifications and operating correctlyGolf cars are motor vehiclesThe Rainey's car is titled and registeredThe vehicle cannot be resold as newThe customer test drove both gas and electric before the purchaseThe test results do not support the customers claims of a vehicle not performing to specificationsTherefore, no consideration can be offered now that the customer has changed their mind and want a gas powered vehicle The $(plus tax and license) offer was extended before we knew the test results as a customer satisfaction solution Now that we see the results that offer would not have been extended $was more than generous as our costs to do the transaction would have been approximately the same amountOur goal is to satisfy every customerWe cannot exchange cars for free or offer a refund weeks after purchase
We are picking car up for inspection
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When I purchased the Golf car I fully expected the Golf car to run longer than the stated miles on a full chargeI asked about the pros and cons of owning a battery powered car vs a gas powered car he didn't even talk about miles or time the charge would lastWhen considering the purchase I was assured by the salesman that the car would give me the performance that I expected and neededIt has not; not even closeHad I known the car would only operate miles on a full charge I would never have purchased the vehicleThe truth is up to this point the vehicle had not operated for miles on a chargeI had never agreed to a magic number of miles (26)Why was this not brought to my attention prior to the purchase?Even during their test it ran less than miles on a complete charge, and that was in a controlled test, and even then, the car died on Granite Valley road and had to be towed back to the dealer.Here is what I know happened; that is all I can attest too:I paid for the Golf car and picked it up on 5-20-One of the salespersons drove it to my homeI put it in the garage plugged it in to be chargedI drove it twice during the next five days for about 4-miles each timeThe battery meter showed that it went from a full charge before driving the car to less than 1/charge remaining after the car had been driven on each of the two tripsI called the salesperson who sold me the car and told him it wasn't holding a charge for very longHe told me to give it time and the batteries would expandI told him I was going back to our other home in California the last week in May to close escrow on the house, finish packing our household goods and loaded our goods on June 3, 2015, and I would return on the 5th or 6th of JuneI returned on the 5th of June, the movers unloaded the household goodsI drove the Golf car that evening and when I began the trip it showed a full charge and about minutes later with some stopping and starting it showed less than 1/charge remainingI called again and got the same responseGive it time and it will improveI drove it two additional times over the next days with about the same resultsThat is a total of short drives since I had the vehicle at home with the total mileage for the trips approximately 25-miles.I followed the owners manual instructions for charging and adding water completelyI believe that this type of performance is totally unacceptable, but it gets worse.My wife and I took a trip back to the Midwest for two weeks and returned on July, 3rdThat evening I drove the car a very short time and the battery showed a full charge the trip lasted about ten minutes with the car dying in front of our house ( thank goodness)I pushed the car into the garage plugged it in and charged it overnightThe next day, I unplugged the car, I added water after a full charge as per the instructionsI drove the car for approximately mile and it lost power very quickly, went down to bars on the meter and the red light came on and I started home and I got about 1/mile from home, the meter went to bar beeped and then died, (this is what happened on their test also)My wife and I, with the help of wonderful neighbors pushed the car home the 1/mile in degree heatI called the dealer he said bring it in, which I did the next day after charging overnight.I feel I can't trust the vehicle and find myself constantly looking down at the power meter to check the remaining charge, when what I really want to do is to look at the scenery and learn more about Sun City WestThis is when I said that I would like a refund or exchange the car for a gas powered car.The owner has been very unresponsive, and has failed to return numerous phone callsFinally he did call and said because it was no longer considered a new vehicle he would take it back on a trade and I would have to pay an additional $plus taxes and licensingI said no and asked him to reconsiderThis was on a Friday and he said he would revisit it again on the following Monday and call me backHe didn't call again until the following Friday the 17th of JulyHe said he had been in Palm Springs and had hurt his back and was only in the office that day for a short time, could I call him on Monday July 20th to set up a face to face meeting on the same day to discuss my options on the carI am assuming the reason for the call was that he received an inquiry from Revdex.com as to the complaint; because he had not made much of an effort to communicate with me before this timeI cleared my calendar for Monday the 20th called his office early Monday at 9:A.MHis secretary said he was on the phone and she would give him the messageHe didn't call back immediatelyI called an additional times during the day to both his office number and his personal cell phone and finally got a return call from him about 3:P.M on that MondayHe said he was too busy all day and just could not call me, and that we could not meet that day after allHe called to set up the meeting, I cancelled appointments to meet him, he doesn't return numerous phone calls, then calls and says oh wellUnbelievable!During that phone conversation I said " look I will meet you have way" and offered him $and my car for a trade on a new gas powered carHe said noI then said my final offer is $700, to which he said no Of the weeks that the owner talked about we were gone for of the weeksWe took only short rides.The car died times ( twice with me and once with the mechanic) in a total of weeks (remember of those weeks no one drove the car for of the weeks)I later founds out that there are other problems with the caris a defective tow toggle switch that was in the tow position when I got the carThe other is that the car goes from bars on the power meter then immediately goes to bar then diesThe mechanic said that should never happenThe owner said that Yamaha was aware of the problem and was working on it, but not yet fixedI should think that a dealership should tell the customer about it before a purchase.I called the salesman times and told him the problem and concernsThey seemed very unconcerned.These are my reasons for not accepting the dealers resolutions Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the resolution following the business picking up the car, has be satisfied No further action is needed at this time Regards, [redacted]