Willowbend Apartments

Not only is there no resolution to the matterThe dealership scheduled for us to come in and then called us the next day to cancel appointment and said that there was nothing that they can do about itToday I received another call from the dealership asking if I am satisfied with the serviceI informed them they owe us for the multiple credit pulls that they did without our permission and was told that they don't owe us anythingThey said that they would attempt to retract the hard inquiriesThis does not fix the fact that our scores have dropped on all credit companies (even though we were told that they use 1)Problem NOT resolvedA dealership not honoring their online prices, pulling out credit reports many times without permission and now continue to call to see if we are satisfiedThey stated that getting us a loan would be at a high interest rate due to inquires (their inquiries to drop our scores) FCRA states that credit cannot be pulled more than once without permissionOur credit scores are higher than the last vehicle purchase yet they doubled the interest rate to finance the vehicles that we are interested in

In regards to income, to best serve Ms [redacted] our salesman took the time to review how she calculated her current income and asked how many hours a week she worked We found that she was not using the standard formula and then showed her that by taking her hourly rate and multiply it by forty hours Then take her weekly income and multiply it by fifty two weeks We then took the total number and divided it by twelve months and derived with a monthly income The amount difference was $for Ms [redacted] and $for Mr [redacted] totaling $per month We do this in the best interest of our clients to make sure we can get them the best financing and payments possible We take every precaution to prevent fraud Upon agreement we had Ms [redacted] and Mr [redacted] verify, approve and sign the accurate income documents prior to proceeding with the transaction In regards to the price of the vehicle, with the agreed upon price (market value) and the negative equity (balance between what was owed and what the vehicle appraised for) on the trade in, the amount is accurate.Upon further research regarding the trade in, Ms [redacted] owed $11,and we listed $12,on the payoff verification form We have issued a check in the amount of $11,to the lien holder and when we receive the title, we will then send Ms [redacted] a check in the amount of $for the balance

We will stand behind our last response If the customer would like to come in and pick another vehicle (the vehicle the customer was interested has sold) we will remove the addendum prices as that seems to be the customers concern

It's a deceptive business practice Advertising one price, regardless of the fine print (which is lame excuse), and hitting the customer with a much higher price by adding pure-profit items is dishonest, especially when the dealer gives the customer NO option to decline these add-ons "Optional" is not a truthful description since the customer is forced to pay for them These items are bought for pennies on the dollar by the dealership and inflated sometimes several hundred percent It's not about the car It may be legal to do this, but it is ultimately unethical and the dealer's explanation has no merit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Correct I did apply online and just yesterday I recieved a denial of a loan due to bad credit and insufficient history for my co signer, the finance manager re do a application (I'm assuming) and yes we did initial our income however we did one first then the sales guy came back and made us signe another one that had more then what I originally had, he stated thats how much we actually make and being it was my first time I thought he got that information through my social, they did a dirty scam and now I am letting my bank know because I refuse to pay 30,for a car thats only worth 18,at other dealerships

We were able to verify Ms*** complaint one time and replaced a failed fuel pump on January 12, around the same time we tried to trade her out of the Dodge Dart. Unfortunately we were unable to accomplish trading her out of her car into another due to issues beyond
our control. We would be more than happy to make another attempt if Ms*** would like us to

Contacted customer and the earliest they can bring it in is March 20th at 9:00am. Customer agreed to bring it in at that day and time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find this resolution is satisfactory to me. I appreciate that the company representative and I moved through this, agreeing to disagree as to their business practice that brought us to this point, but finding a point of resolutionArguing semantics was not going to yield a clear winner as both parties saw their case as justified.
Regards,
*** ***

I discussed the situation with Mrs*** *** on 10/22/in my office and agreed to replace the brake rotors for free as long as she was willing to pay for the brake job in the amount of $plus tax. She stated that it was a reasonable offer and that she would get back with me that
same afternoon while her vehicle was being serviced. She never called nor came by my office when she picked up her vehicle. I will extend this offer through November 30, **

Mrs*** completed a endorsed credit application with the intent to purchase a vehicle She returned to the dealership a second time attempting to purchase a vehicle Again, we were unable to obtain financing By law we provide an adverse action letter explaining why we were unable to obtain financing We were unable to agree upon a sales price or terms with Mrs*** Our Owner and Finance Director made numerous attempts to review the matter with her and during those attempts she verbally abused our Finance Director and she then hung up and we have not had any further conversations with her. Kenneth A***Director of OperationsEAuto Park Dr.Mesa, AZ 85206***

We contacted customer to come in and discuss the matter. Upon her request we removed and cancelled all of the items she initially agreed to and did not want. A new contract was signed to finalize the deal

I believe our position was made clear in the previous statement. If the customer would have followed the appropriate vehicle maintenance process to support his contract, the contract would still be valid

We were able to review all the documents from Ms*** purchase on July 27,2016. We have attached a final copy of the Motor Vehicle Retail Installment Sales Contract and Purchase Money Security Agreement signed by Ms*** on July 30, 2016. We Superstition Springs CJDR were not
able to assign the original Motor Vehicle Retail Installment Sales Contract because of several reason which were documented and sent to Ms***She was informed through Adverse Action Letters from each lender and Superstition Springs CJDRThe original agreement was cancelled under section (B) of the Motor Vehicle Retail Installment Sales Contract dated July 26,She agreed to the new terms and signed the new agreement on July 30,2016. She is able to obtain her own financing and pay this loan off early without penalties or fees as stated in the Prepayment section of her Federal Truth and Lending disclosure

I was never advised of the cancellation on July 26th, considering I never went in that day. I purchased the unit on July 27th, then was called by Harvey to come in when I could to sign my finance papers which again, I assumed I signed on July 27 2016 when I was handed the keys.

It's a deceptive business practice.  Advertising one price, regardless of the fine print (which is lame excuse), and hitting the customer with a much higher price by adding pure-profit items is dishonest, especially when the dealer gives the customer NO option to decline these add-ons.  "Optional" is not a truthful description since the customer is forced to pay for them.  These items are bought for pennies on the dollar by the dealership and inflated sometimes several hundred percent.  It's not about the car.  It may be legal to do this, but it is ultimately unethical and the dealer's explanation has no merit.

This business  mislead me into making a choice based on when they sold me the vehicle.  It's all on tape with their warranty company. The emails from them point to the fact that I was mislead and only then did they void the "free of charge " warranty.  I find it odd that the dealership had the recording of my statements to the warranty company. Are these two business one company?  It would then be obvious why I was mislead. Buy a used car, mislead the purchaser, void ,warranty, and denied involvement. No warranty is free, someones paying for it, Wether it's in the price of the vehicle or its in the price of the service , someone paid to have employees in place to deal with answering  phones, and paying claims and etc. Obviously I won't do business with them again . But hopefully my loss won't be repeated with other customers.  I belong to a very large Jeep group and we have discussed this at length with them in hopes of sparing others the false advertising at play here.

Mr. [redacted] purchased his vehicle on June 18, 2015 and with the purchase we offer a Lifetime Powertrain Warranty at no cost to the customer.  What is required to maintain that warranty is for Mr. [redacted] to follow the Factory Maintenance schedule for his specific vehicle.  If Mr. [redacted]...

chose not to have the maintenance performed at the selling dealership, he would have to call the warranty administrator for authorization and the number was provided.  This is clearly stated on two documents that were signed and initialed by Mr. [redacted].  He did make a call to the administrator on October 26, 2015 requesting that he perform his own oil and filter changes and was told that self-performed scheduled maintenance is not recognized as a licensed facility and would not be approved.  He was then told that he exceeded the factory maintenance by mileage and that his "FREE" Powertrain Warranty Forever will be cancelled for non compliance.Mr. [redacted] has claimed that he talked with individuals by the name of Paul and Tom stating they provided him with invalid information.  Our Finance, Sales and Service Employee's are fully trained and tested on this Warranty Process on a monthly basis.  I have also researched my employee records and at no time have we ever employed anyone by the names of Tom and/or Paul in our Service Department.It is plain and simple, we offer an extended warranty at no cost to the customer.  All we ask is that the customer follow the factory maintenance to insure maximum performance on their vehicle and when a customer agrees and signs a contract we entrust that they will comply.  If they do not, we have no choice but to void the agreement.Signed contracts and acknowledgements available for review.

the reasoning I didn't want to trade in my car is because I have so much negative equity with the vehicle because I've had it for such a short period of time.. it's sticks me with a 500 dollar car payment.. they told me they wouldn't work with me unless I have a stronger co buyer.. they already ran my credit 22 times. Ive already traded it in previously for a 3016 dart and the car was too expensive.

Thank you for the opportunity to earn your business and for providing this important feedback.  Every vehicle in our inventory is clearly marked with an addendum sticker that lists dealer-installed accessories and their prices.  Also, information is provided on our website that informs...

our potential customers that all vehicles shown may have optional equipment and additional cost.  We believe that offering fair prices and transparency makes for the best purchase experience possible.  All of the products that we offer have valuable benefits and we are happy to discuss all of them with you before, during and after the sale. We are sorry that we can no longer off this particular vehicle for sale to you as it was purchased by another customer shortly after your visit.  We invite you to come back and select another similar, quality vehicle at a very fair price with our exclusive Warranty Forever included on most of our vehicles at no cost to you. Should you have any questions or concerns please feel free to contact our General Sales Manager, Kevin Barnes at your convenience either by phone at ###-###-####, or by email at ***

Ms. [redacted] is correct that she purchased and new 2015 Dodge Dart.  Ms. [redacted] submitted an online application and entered the income amount for both her and her cosigner.  When an online application is submitted, no modifications can be made.  Upon reviewing the income levels...

provided by Ms. [redacted] we also had her and her cosigner initial document verifying the income amounts.  In regards to the payoff on the trade in, Ms. [redacted] provided us with the amount and signed a document stating that if the amount was inaccurate that she would be responsible for variance.  That is why her previous financial institute is seeking payment.  During the entire process with the Sales Person and Finance Manager we continued to make sure all questions and concerns were addressed.  Upon completion of the Sales process, Ms. [redacted] thanked us for taking her out of her devalued trade (vehicle had a bad car fax causing a severe drop in value) and putting her into and new Dodge Dart.