Willowbrook Apartments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

In response to the Revdex.com complaint # [redacted] filed on May 20, 2016.Deposit and Rent—The standard deposit for this apartment, given the tenant's credit review, is $The tenants paid $more than was required by thestandards and have a credit of $on their accountThe excess payment madetoward the deposit occurred because they overpaid their depositat move inRents for the type of apartment rented by the tenants currently range from $to $The rental for the subject unitis $775.00, as specified in the written lease agreementThe water & sewer charge applicable for this apartment, however, is not considered rent and is an additional $per month, as per the written lease agreement and as described on the marketing floorplan and price sheet.Move in Checklist--The tenants were given a chance to walkthrough the apartment to inspect it prior to signing the lease agreementThe tenants inspected the unit for about minutes, following which they returned to the management office and signed the lease agreementThe tenants documented a few items for repair and a maintenance staff member was dispatched to the apartment to confirm the issuesThe tenants specified that repairs were only to be performed during certain times of the day and when the male tenant would be presentThe timing limitations caused some scheduling challenges depending on other maintenance matters at the property; however, the maintenance staff has continued to work on the noted deficiencies with the male tenant present.The problem with the bathtub was unforeseenWhile the cleaners were cleaning in the subject apartment prior to the tenants' occupancy, water was properly draining from the bathtubUpon use of the bathtub by the tenant it became evident that a possible clog in the drain line was presentManagement of the property was advised of the slow drain/possible clogThe property maintenance staff attempted to remove the clog; however, a plumber's services were necessary to remove the clogDuring the three days the bathtub was inoperable; management provided the tenant with a key to an adjacent vacant apartment so that they would have a shower to use, minimizing their inconvenience.Upon learning of a complaint about insects, management arranged for OPC, a third party pest control company, to treat the subject apartment for insects and such treatment was performed the next dayThe health department inspected the apartment, at the request of Mr [redacted] , and concluded that there was nothing causing the apartment to be uninhabitableThe health department inspector noted a few minor items that need repair (bait for pests, remove drywall in living room closet that has mold on it, correct underlying water by patio door, repair - showerhead and replace drop tile in bathroom ceiling) however, management was advised by the health department to wait until the apartment was vacant before - making the minor repairs since the tenants planned to vacate the apartment.The landlord has agreed to allow the tenants to cance the lease agreement because of their dissatisfaction with the apartmentTenants were advised that the prorated rental would be refunded following the return of a clean apartment to the landlordThe deposit for the apartment would be forfeited as specified on the tenant application formAll tenants have three days to rescind an application following its submission, as consideration for the landlord withholding the unit off of the marketThe tenants advised property management that they would be vacating the apartment last weekend and keys would be turned into the office on May 23”, following which the unused rental would be refundedThe tenant remains in occupancy of the unit as of the writing of this note

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

In response to the Revdex.com complaint # [redacted] filed on May 20, 2016.Deposit and Rent—The standard deposit for this apartment, given the tenant's credit review, is $300.00. The tenants paid $50.00 more than was required by thestandards and have a credit of $50.00 on their account. The excess payment...

madetoward the deposit occurred because they overpaid their depositat move in. Rents for the type of apartment rented by the tenants currently range from $775.00 to $805.00. The rental for the subject unitis $775.00, as specified in the written lease agreement. The water & sewer charge applicable for this apartment, however, is not considered rent and is an additional $35.00 per month, as per the written lease agreement and as described on the marketing floorplan and price sheet.Move in Checklist--The tenants were given a chance to walkthrough the apartment to inspect it prior to signing the lease agreement. The tenants inspected the unit for about 20 minutes, following which they returned to the management office and signed the lease agreement. The tenants documented a few items for repair and a maintenance staff member was dispatched to the apartment to confirm the issues. The tenants specified that repairs were only to be performed during certain times of the day and when the male tenant would be present. The timing limitations caused some scheduling challenges depending on other maintenance matters at the property; however, the maintenance staff has continued to work on the noted deficiencies with the male tenant present.The problem with the bathtub was unforeseen. While the cleaners were cleaning in the subject apartment prior to the tenants' occupancy, water was properly draining from the bathtub. Upon use of the bathtub by the tenant it became evident that a possible clog in the drain line was present. Management of the property was advised of the slow drain/possible clog. The property maintenance staff attempted to remove the clog; however, a plumber's services were necessary to remove the clog. During the three days the bathtub was inoperable; management provided the tenant with a key to an adjacent vacant apartment so that they would have a shower to use, minimizing their inconvenience.Upon learning of a complaint about insects, management arranged for OPC, a third party pest control company, to treat the subject apartment for insects and such treatment was performed the next day. The health department inspected the apartment, at the request of Mr. [redacted], and concluded that there was nothing causing the apartment to be uninhabitable. The health department inspector noted a few minor items that need repair (bait for pests, remove drywall in living room closet that has mold on it, correct underlying water by patio door, repair - showerhead and replace drop tile in bathroom ceiling) however, management was advised by the health department to wait until the apartment was vacant before - making the minor repairs since the tenants planned to vacate the apartment.The landlord has agreed to allow the tenants to cance the lease agreement because of their dissatisfaction with the apartment. Tenants were advised that the prorated rental would be refunded following the return of a clean apartment to the landlord. The deposit for the apartment would be forfeited as specified on the tenant application form. All tenants have three days to rescind an application following its submission, as consideration for the landlord withholding the unit off of the market. The tenants advised property management that they would be vacating the apartment last weekend and keys would be turned into the office on May 23”, following which the unused rental would be refunded. The tenant remains in occupancy of the unit as of the writing of this note.