Willows Apartments

On September 5, 2017, Ms [redacted] in apartment #called our office and asked about a package that was delivered for herShe spoke to Ashley Dooley stating her package had been delivered on June 15, Ashley advised Ms [redacted] that her package had just been sent back to FEDEX that very same morningOn September 7, 2017, Ms [redacted] called and spoke to me, [redacted] , and I explained to her that her package had been sent backShe wanted to know why we had not called her or notified her that her package was in the officeI explained that we are not responsible for package notifications because that falls on the delivering companyI also explained that we only except packages as a courtesy to our residentsOn September 8, 2017, Ms [redacted] came into the office and demanded for us to reimburse her for the $gift card that was in the packageI explained to her that we could not do that and if she would give me all the information regarding her package (tracking number, name of company the item was purchased from, delivery company, what was in the package, etc) I would be happy to help however I could to get her package back to herI have not heard back from herShe has not given me any informationThe agreement that MS [redacted] signed when she moved in states the following:“We shall not under any circumstances be liable to you or whoever owns such property if such property is stolen, lost, missing, or damaged by third parties, fires, leaks, weather related causes or other events of any kindYou agree to hold us harmless from all claims from all persons.”Once the package goes back we have no control over that packagePlease see attached agreement with Ms [redacted] ’s signatureSincerely, [redacted] Manager [redacted] Killeen, Texas [redacted] Cc:file

On June 10th at 1:pm we received a maintenance request for an air conditioning unit that was not working properlyThe temperature outside that day was degreesAt 2:20pm on the same day maintenance responded to the requestMaintenance flushed the lines, recharged the compressor and set
the temperature to degreesAt the time the work order was completedOn June le at 4:pm the resident returned to inform us that the A/C is still not cooling properlyAt this time maintenance was gone for the day, a maintenance emergency call was placedOn June 13.th at 8:20am a call was placed to a third party contractor to request their services to the A/C unitWe were added to their schedule and told a technician would be out as soon as availableA second company was contacted to see if they would be able to service the unit the same day, however, they were unable to come out until June 15th Their services were not requestedLater that day at about 4:40pm the resident came in the office to check in and see when the unit would be servicedDuring that visit the resident expressed concern about a health issueA follow up call was immediately placed to the contractor to see where we were at on their listOur request was listed as a high priority callOn June 12th at 10:am the third party contractor serviced the unit and made necessary repairs marking the maintenance request as completed

On September 5, 2017, Ms. [redacted] in apartment #303 called our office and asked about a package that was delivered for her. She spoke to Ashley Dooley stating her package had been delivered on June 15, 2017. Ashley advised Ms. [redacted] that her package had just been sent back to FEDEX that...

very same morning. On September 7, 2017, Ms. [redacted] called and spoke to me, [redacted], and I explained to her that her package had been sent back. She wanted to know why we had not called her or notified her that her package was in the office. I explained that we are not responsible for package notifications because that falls on the delivering company. I also explained that we only except packages as a courtesy to our residents. On September 8, 2017, Ms. [redacted] came into the office and demanded for us to reimburse her for the $250.00 gift card that was in the package. I explained to her that we could not do that and if she would give me all the information regarding her package (tracking number, name of company the item was purchased from, delivery company, what was in the package, etc.…) I would be happy to help however I could to get her package back to her. I have not heard back from her. She has not given me any information. The agreement that MS. [redacted] signed when she moved in states the following:“We shall not under any circumstances be liable to you or whoever owns such property if such property is stolen, lost, missing, or damaged by third parties, fires, leaks, weather related causes or other events of any kind. You agree to hold us harmless from all claims from all persons.”Once the package goes back we have no control over that package. Please see attached agreement with Ms. [redacted]’s signature. Sincerely,[redacted]Manager[redacted]
[redacted] Killeen, Texas [redacted]  Cc:file

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please see attached documentation of Mr. [redacted]'s complaint dated December 1, 2016.    His issue was resolved on December 1, 2016.