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Wills Brothers Home Service

57 Carlton, Unionville, Ontario, Canada, L3R 1Z4

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Reviews Heating and Air Conditioning Wills Brothers Home Service

Wills Brothers Home Service Reviews (%countItem)

ok so I had will brothers home service install a new furnace,air conditioner and a new water heater at my house last June. I guess it went well I wasn't there for the install as a work days but I had somebody there to open the door and let them work everything was installed correctly I would suppose I do not specialize in that trade but the problem i'm having with this company is that I asked one of the installers if they were going to return the water heater to *** and he re assured me it would be but instead of returning it they just put the water heater in there shop, now its almost been one year from the install and in mid march I noticed i'm still getting billed for the water heater so I get on the phone with the installers and start asking questions they told me they still have it in the shop and haven't returned it yet. so I told them I need a return form for *** and you just have to pay the monies from last June up to April which comes to 555.39 I don't normally do this but I kept calling the company and they just gave me the run around so I have ran out of options
Product_Or_Service: furnace air conditioner water heater

Desired Outcome

Refund all i want is that my monies that the company owes me to be repaid back to me

Wills Brothers Home Service Response • Jun 04, 2018

Contact Name and Title: *** customer service
Contact Phone: XXXXXXXXXX
Contact Email: ***
We are in process to investigate this case with sales guy. We will get back soon.

Customer Response • Jun 04, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
i've been hearing the same story for about 6 months

Wills Brothers Home Service Response • Jul 11, 2018

Document Attached***
We just deal with customer, he will take care half of his cost and we will take care of his cost. We already send money to customer, if it's possible please call me to flow the case. XXXXXXXXXX will tanks.

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Address: 57 Carlton, Unionville, Ontario, Canada, L3R 1Z4


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+1 (647) 727-3354


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