Customer was notified that address was invalid. We tried numerous of times after she said address was correct. After much failed attempts package was physically taken to the post office where they said address was also invalid and they could not ship. [redacted] kept assuring us that the address was...
correct so we than went back to the post office and asked them to over ride their system and Mail package as customer said it was correct. This package was mailed almost 2 weeks ago AND received by that customer. [redacted] did call me, the owner, several times but I was ill and unable to answer my cell phone. Once I was able to a phone call back was immediately returned. This order has been resolved successfully!
Sent: Tuesday, February 23, 2016 9:36 AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] The matter had been resolved and I am a very happy customer. I would hope that there is some way to take the complaint off of the website for Jade Mackenzie Apparel. Thank you for your time[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Customer was notified that address was invalid. We tried numerous of times after she said address was correct. After much failed attempts package was physically taken to the post office where they said address was also invalid and they could not ship. [redacted] kept assuring us that the address was...
correct so we than went back to the post office and asked them to over ride their system and Mail package as customer said it was correct. This package was mailed almost 2 weeks ago AND received by that customer. [redacted] did call me, the owner, several times but I was ill and unable to answer my cell phone. Once I was able to a phone call back was immediately returned. This order has been resolved successfully!
Sent: Tuesday, February 23, 2016 9:36 AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] The matter had been resolved and I am a very happy customer. I would hope that there is some way to take the complaint off of the website for Jade Mackenzie Apparel. Thank you for your time[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.