Emailed and left multiple times to get a refund after being charged Ordered from Myturtlestore.com at end of June I had paid extra $for shipping live turtles so the total was $Website says ships in days so after weeks nothing was shipped so I emailed them with no responseMid July I called and left a voicemail with my order number to cancel the order still no responseLeft another voicemail that I will report them to Revdex.com for scam I got an email from Robert Mto call SteveI called and left another voicemail to cancel the order and he responded with another email to call SteveSo I keep getting the loop around but still no refund after months
Made purchase 2/4/ Never deliveredRequested refund numerous times No call back, no refund 2/4/Made online purchase 3/called to follow up why we hadn't received the turtles, was told no address was given on the order I asked for a refund Was told by the only person who ever answered the phone that he would send an email to the billing dept and I should receive my refund by the end of March I called back again around 4/and the same person answered - told me he was only the sales person and that there was no one else for me to talk to and he would send an email I asked to be copied on the email and he said he couldn't do that, I asked to speak to someone else, he became rude and hung up on me I called by again today 6/and asked again to have my money refunded, he repeated that there was no one else to talk to that he would send an email, he then yelled and I mean yelled at me and hung up on me again I have asked that my bank get involved so that I ge
Cannot get product or refund Ordered Albino Red Eared Slider turtle and did not receive item or refundordered 3/12/Order# XXXXXXXXXInvoice # XXXXXpaid $ [redacted] I have email promising to pay 12/15/I have called several times and get the runaroundThey have blocked my emails requesting the refund or itemThey have item in stock now but at a much higher priceAll I want is the item or refundVisa # XXXXXXXXXXXXXXXXThey said they would refund last year and nothing
Items ordered not in stock as indicated onlineTold they were shipped Will not issue refundHave given fake contact info to receive a refund I placed an order on 10/10/for turtlesOrder #XXXXX for $The invoice I received in the confirmation email stated they would ship on Monday 10/15/On Sunday 10/14/I received the UPS shipping label and another email stating my order had shipped and would be delivered on Wednesday 10/17/The package was not delivered and was never updated beyond the label printed stage by UPSI called and talked to Mike on 10/18/he said it had been delayed and would ship on Monday 10/22/That was yesterday, still no update with UPSI called today (10/23/2018) and again talked to Mike, he informed me the turtles I ordered were not in stock and asked what I wanted to do? I told him I wanted a complete refund! He said let me transfer you to sales and hung upCalled again and he (Mike) said he could not issue the refund b
On September 2, 2016, I ordered a red ear slider turtleWithin minutes of placing my order, I canceled the order and requested a refund,I was told my funds would be refunded within daysIt wasn't, I then contacted the store again and was told my funds would be returned on Wednesday, September 14th by the close of business, I called my financial institution and it was not thereI called the turtle store again and was offensively cursed out by someone who said his name was mikeI was then told that he will send another email to the owner so I asked for the owner's contact information, I was then told the owner does not have a contact number and everything is done through emailI received numerous emails from a Robert Mfor a review of the service and again I requested my funds be returnedAgain nothing, I called the store back and told the rep I was going to do a complaint with Revdex.com and he state he don't give a ***This establishment is really disrespectful and they are stil
I ordered a tortoiseThey took my payment thru PaypalI then got an email saying my tortoise had been shipped and was given a tracking numberOn the day the tortoise was supposed to arrive I received a change in status email to call Myturtlestore.comI called and was told they did not actually have that tortoise in stock
They took my money and gave me a tracking number for NOTHING
So, of course, I asked for a refundThey said it would take 3-business daysA week later, no refund so my wife then called and was told the exact date of the refund and to give it 3-business days from that dateI waited business days and when my money was not returned I called Paypal and was told Myturtlestore.com NEVER requested a refund
My wife called one more time saying we would give them a business day to refund us before opening up a claim with PaypalI also emailed them saying the same thingI then waited business daysBut when I called Paypal, Myturtlestore.com still ha
Emailed and left multiple times to get a refund after being charged
Ordered from Myturtlestore.com at end of June I had paid extra $for shipping live turtles so the total was $Website says ships in days so after weeks nothing was shipped so I emailed them with no responseMid July I called and left a voicemail with my order number to cancel the order still no responseLeft another voicemail that I will report them to Revdex.com for scam I got an email from Robert Mto call SteveI called and left another voicemail to cancel the order and he responded with another email to call SteveSo I keep getting the loop around but still no refund after months
Items ordered not in stock as indicated onlineTold they were shipped Will not issue refundHave given fake contact info to receive a refund
I placed an order on 10/10/for turtlesOrder #XXXXX for $The invoice I received in the confirmation email stated they would ship on Monday 10/15/On Sunday 10/14/I received the UPS shipping label and another email stating my order had shipped and would be delivered on Wednesday 10/17/The package was not delivered and was never updated beyond the label printed stage by UPSI called and talked to Mike on 10/18/he said it had been delayed and would ship on Monday 10/22/That was yesterday, still no update with UPSI called today (10/23/2018) and again talked to Mike, he informed me the turtles I ordered were not in stock and asked what I wanted to do? I told him I wanted a complete refund! He said let me transfer you to sales and hung upCalled again and he (Mike) said he could not issue the refund b
They sent wrong tortoise and haven't respond my emails and phone calls to resolve this issue for weeks! Keep ignoring my issue
I have purchased Golden Greek Tortoise and they have sent wrong tortoise which was Greek TortoiseThe color was Gray and Dark Brown, not close to Golden at all, so I sent numerous emails with pictures to different people and phone calls, but have not sent single respond to resolve this issue for almost weeks! After weeks they finally sent email from Steve in sales department told me that the one they sent was the Golden Greek Tortoise even though color is completely different than on the websiteThey cannot prove anything that it is Golden Greek Tortoise and keep arguing that it is Golden Greek TortoiseThey said if I'm not happy with it, they will refund it but I need to pay for the shipping cost which is a lot close to $Horrible customer service!
Made purchase 2/4/ Never deliveredRequested refund numerous times No call back, no
refund
2/4/Made online purchase
3/called to follow up why we hadn't received the turtles, was told no address was given on the order I asked for a refund Was told by the only person who ever answered the phone that he would send an email to the billing dept and I should receive my refund by the end of March I called back again around 4/and the same person answered - told me he was only the sales person and that there was no one else for me to talk to and he would send an email I asked to be copied on the email and he said he couldn't do that, I asked to speak to someone else, he became rude and hung up on me I called by again today 6/and asked again to have my money refunded, he repeated that there was no one else to talk to that he would send an email, he then yelled and I mean yelled at me and hung up on me again I have asked that my bank get involved so that I ge
Cannot get product or refund
Ordered Albino Red Eared Slider turtle and did not receive item or refundordered 3/12/Order# XXXXXXXXXInvoice # XXXXXpaid $*** I have email promising to pay 12/15/I have called several times and get the runaroundThey have blocked my emails requesting the refund or itemThey have item in stock now but at a much higher priceAll I want is the item or refundVisa # XXXXXXXXXXXXXXXXThey said they would refund last year and nothing
I ordered from them recently and was excited to receive my turtle well the package came and there was no turtle in itI called them thinking someone could help and the first time I called the guy talked to me as if I was ignorant and I told him I opened all the packaging and took it all outHe gave me an email for a Liz at the turtle farm and I emailed her and got no email back and then I went directly on the site and emailed again and was directed to call a Steve at an number which I did as wellI called this morning and they still won't help me and he said all's he could do was send an email to shipping which I haven't yet gotten an emailI'm sick of getting the run around with thisAt this point I just want my money back since they can't say if they can send me the turtle or not! My order number through them is XXXXXI paid over dollars for this and paid for a dollar tank kit as well!
Product_Or_Service: Baby painted turtle
Order_Number:
Got turtles from them and one was sick and I had called over and over and they did nothing and told me to keep doing what did and it dies
Got them on 8-4-noticed problem right away and sent emails and called several times and animal died on 9-8-
Emailed and left multiple times to get a refund after being charged Ordered from Myturtlestore.com at end of June I had paid extra $for shipping live turtles so the total was $Website says ships in days so after weeks nothing was shipped so I emailed them with no responseMid July I called and left a voicemail with my order number to cancel the order still no responseLeft another voicemail that I will report them to Revdex.com for scam I got an email from Robert Mto call SteveI called and left another voicemail to cancel the order and he responded with another email to call SteveSo I keep getting the loop around but still no refund after months
Made purchase 2/4/ Never deliveredRequested refund numerous times No call back, no refund 2/4/Made online purchase 3/called to follow up why we hadn't received the turtles, was told no address was given on the order I asked for a refund Was told by the only person who ever answered the phone that he would send an email to the billing dept and I should receive my refund by the end of March I called back again around 4/and the same person answered - told me he was only the sales person and that there was no one else for me to talk to and he would send an email I asked to be copied on the email and he said he couldn't do that, I asked to speak to someone else, he became rude and hung up on me I called by again today 6/and asked again to have my money refunded, he repeated that there was no one else to talk to that he would send an email, he then yelled and I mean yelled at me and hung up on me again I have asked that my bank get involved so that I ge
Cannot get product or refund Ordered Albino Red Eared Slider turtle and did not receive item or refundordered 3/12/Order# XXXXXXXXXInvoice # XXXXXpaid $ [redacted] I have email promising to pay 12/15/I have called several times and get the runaroundThey have blocked my emails requesting the refund or itemThey have item in stock now but at a much higher priceAll I want is the item or refundVisa # XXXXXXXXXXXXXXXXThey said they would refund last year and nothing
Items ordered not in stock as indicated onlineTold they were shipped Will not issue refundHave given fake contact info to receive a refund I placed an order on 10/10/for turtlesOrder #XXXXX for $The invoice I received in the confirmation email stated they would ship on Monday 10/15/On Sunday 10/14/I received the UPS shipping label and another email stating my order had shipped and would be delivered on Wednesday 10/17/The package was not delivered and was never updated beyond the label printed stage by UPSI called and talked to Mike on 10/18/he said it had been delayed and would ship on Monday 10/22/That was yesterday, still no update with UPSI called today (10/23/2018) and again talked to Mike, he informed me the turtles I ordered were not in stock and asked what I wanted to do? I told him I wanted a complete refund! He said let me transfer you to sales and hung upCalled again and he (Mike) said he could not issue the refund b
On September 2, 2016, I ordered a red ear slider turtleWithin minutes of placing my order, I canceled the order and requested a refund,I was told my funds would be refunded within daysIt wasn't, I then contacted the store again and was told my funds would be returned on Wednesday, September 14th by the close of business, I called my financial institution and it was not thereI called the turtle store again and was offensively cursed out by someone who said his name was mikeI was then told that he will send another email to the owner so I asked for the owner's contact information, I was then told the owner does not have a contact number and everything is done through emailI received numerous emails from a Robert Mfor a review of the service and again I requested my funds be returnedAgain nothing, I called the store back and told the rep I was going to do a complaint with Revdex.com and he state he don't give a ***This establishment is really disrespectful and they are stil
I ordered a tortoiseThey took my payment thru PaypalI then got an email saying my tortoise had been shipped and was given a tracking numberOn the day the tortoise was supposed to arrive I received a change in status email to call Myturtlestore.comI called and was told they did not actually have that tortoise in stock
They took my money and gave me a tracking number for NOTHING
So, of course, I asked for a refundThey said it would take 3-business daysA week later, no refund so my wife then called and was told the exact date of the refund and to give it 3-business days from that dateI waited business days and when my money was not returned I called Paypal and was told Myturtlestore.com NEVER requested a refund
My wife called one more time saying we would give them a business day to refund us before opening up a claim with PaypalI also emailed them saying the same thingI then waited business daysBut when I called Paypal, Myturtlestore.com still ha
Emailed and left multiple times to get a refund after being charged
Ordered from Myturtlestore.com at end of June I had paid extra $for shipping live turtles so the total was $Website says ships in days so after weeks nothing was shipped so I emailed them with no responseMid July I called and left a voicemail with my order number to cancel the order still no responseLeft another voicemail that I will report them to Revdex.com for scam I got an email from Robert Mto call SteveI called and left another voicemail to cancel the order and he responded with another email to call SteveSo I keep getting the loop around but still no refund after months
Items ordered not in stock as indicated onlineTold they were shipped Will not issue refundHave given fake contact info to receive a refund
I placed an order on 10/10/for turtlesOrder #XXXXX for $The invoice I received in the confirmation email stated they would ship on Monday 10/15/On Sunday 10/14/I received the UPS shipping label and another email stating my order had shipped and would be delivered on Wednesday 10/17/The package was not delivered and was never updated beyond the label printed stage by UPSI called and talked to Mike on 10/18/he said it had been delayed and would ship on Monday 10/22/That was yesterday, still no update with UPSI called today (10/23/2018) and again talked to Mike, he informed me the turtles I ordered were not in stock and asked what I wanted to do? I told him I wanted a complete refund! He said let me transfer you to sales and hung upCalled again and he (Mike) said he could not issue the refund b
They sent wrong tortoise and haven't respond my emails and phone calls to resolve this issue for weeks! Keep ignoring my issue
I have purchased Golden Greek Tortoise and they have sent wrong tortoise which was Greek TortoiseThe color was Gray and Dark Brown, not close to Golden at all, so I sent numerous emails with pictures to different people and phone calls, but have not sent single respond to resolve this issue for almost weeks! After weeks they finally sent email from Steve in sales department told me that the one they sent was the Golden Greek Tortoise even though color is completely different than on the websiteThey cannot prove anything that it is Golden Greek Tortoise and keep arguing that it is Golden Greek TortoiseThey said if I'm not happy with it, they will refund it but I need to pay for the shipping cost which is a lot close to $Horrible customer service!
Made purchase 2/4/ Never deliveredRequested refund numerous times No call back, no
refund
2/4/Made online purchase
3/called to follow up why we hadn't received the turtles, was told no address was given on the order I asked for a refund Was told by the only person who ever answered the phone that he would send an email to the billing dept and I should receive my refund by the end of March I called back again around 4/and the same person answered - told me he was only the sales person and that there was no one else for me to talk to and he would send an email I asked to be copied on the email and he said he couldn't do that, I asked to speak to someone else, he became rude and hung up on me I called by again today 6/and asked again to have my money refunded, he repeated that there was no one else to talk to that he would send an email, he then yelled and I mean yelled at me and hung up on me again I have asked that my bank get involved so that I ge
Cannot get product or refund
Ordered Albino Red Eared Slider turtle and did not receive item or refundordered 3/12/Order# XXXXXXXXXInvoice # XXXXXpaid $*** I have email promising to pay 12/15/I have called several times and get the runaroundThey have blocked my emails requesting the refund or itemThey have item in stock now but at a much higher priceAll I want is the item or refundVisa # XXXXXXXXXXXXXXXXThey said they would refund last year and nothing
I ordered from them recently and was excited to receive my turtle well the package came and there was no turtle in itI called them thinking someone could help and the first time I called the guy talked to me as if I was ignorant and I told him I opened all the packaging and took it all outHe gave me an email for a Liz at the turtle farm and I emailed her and got no email back and then I went directly on the site and emailed again and was directed to call a Steve at an number which I did as wellI called this morning and they still won't help me and he said all's he could do was send an email to shipping which I haven't yet gotten an emailI'm sick of getting the run around with thisAt this point I just want my money back since they can't say if they can send me the turtle or not! My order number through them is XXXXXI paid over dollars for this and paid for a dollar tank kit as well!
Product_Or_Service: Baby painted turtle
Order_Number:
Got turtles from them and one was sick and I had called over and over and they did nothing and told me to keep doing what did and it dies
Got them on 8-4-noticed problem right away and sent emails and called several times and animal died on 9-8-