Wilner Services Reviews (%countItem)
Wilner Services Rating
Address: 5665 Banks Rd Ste H, Ft Worth, Texas, United States, 76140-8005
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We have used Mr. Spencer Wilner several times both for our main residence and a rent house. He delivers with being on time and working till the job is complete. I have recommended Wilner?s Aggressive Home repair to family members and they were pleased as well. Thanks for all you do Spencer!
Spencer does Great, Quality work and is also very reliable.
Spencer does Great, Quality work and is also very reliable.
Not a not a good contractor, is not very trustworthy. If you choose to hire him do it with extreme caution. If you have to hire him don't pay him except for in small amounts after you have thoroughly gone over his work and are 100% satisfied.
Not a not a good contractor, is not very trustworthy. If you choose to hire him do it with extreme caution. If you have to hire him don't pay him except for in small amounts after you have thoroughly gone over his work and are 100% satisfied.
Quality work, good attitude, easy to work with, great prices. Would call them again.MB , Benbrook, TX
Thank you Mike, it has been a pleasure working with you. Enjoy it. When you get ready to fire up the grill under that new patio cover, call me and I will come running. While I am there, I will be glad to show you how to play on that new mini golf green. Lol...
Thank you so much, I do appreciate your business.
Quality work, good attitude, easy to work with, great prices. Would call them again.MB , Benbrook, TX
Thank you Mike, it has been a pleasure working with you. Enjoy it. When you get ready to fire up the grill under that new patio cover, call me and I will come running. While I am there, I will be glad to show you how to play on that new mini golf green. Lol...
Thank you so much, I do appreciate your business.
Have had Mr. Wilner and his crew do several remodeling projects. I have been very pleased with all the hard work and the outcome. He is a professional, honest and takes pride in his work. He shows concern for his customers. Will have him continue on other remodeling projects. Thank you
Thank you very much. It's nice to know that my customers really do appreciate the work that I do for them.
Have had Mr. Wilner and his crew do several remodeling projects. I have been very pleased with all the hard work and the outcome. He is a professional, honest and takes pride in his work. He shows concern for his customers. Will have him continue on other remodeling projects. Thank you
Thank you very much. It's nice to know that my customers really do appreciate the work that I do for them.
I’m so thankful that we were able to find Mr. Wilner through Home Advisors. He did an amazing job on our renovation. We were excited to start renovating our home after 14 years and Mr. Wilner made it feel like a new home again. We were even more amazed at how he completed everything in a reasonable time and by himself. Great job Spencer! We look forward to working with you on our future projects.
Thank you both very much. It was a real pleasure working with you and your family. You have a beautiful home and you take good care of it. I will always be ready and willing to work with you on future projects. I can't thank you enough...
I’m so thankful that we were able to find Mr. Wilner through Home Advisors. He did an amazing job on our renovation. We were excited to start renovating our home after 14 years and Mr. Wilner made it feel like a new home again. We were even more amazed at how he completed everything in a reasonable time and by himself. Great job Spencer! We look forward to working with you on our future projects.
Thank you both very much. It was a real pleasure working with you and your family. You have a beautiful home and you take good care of it. I will always be ready and willing to work with you on future projects. I can't thank you enough...
We had Spencer do some remodeling at our home in Arlington during the week of Feb 5, 2018. We very pleased with Mr W professionalism, work ethic, personality, timeliness and skill level. Mr W will definitely be at the top of our list for any future remodeling efforts.
Thank you Bob, it was a pleasure. Call me any time and I will be honored to assist you again. Thanks.
We had Spencer do some remodeling at our home in Arlington during the week of Feb 5, 2018. We very pleased with Mr W professionalism, work ethic, personality, timeliness and skill level. Mr W will definitely be at the top of our list for any future remodeling efforts.
Thank you Bob, it was a pleasure. Call me any time and I will be honored to assist you again. Thanks.
The owner, ***, agreed to do work on my home. This work included tiling my kitchen floor. I bought all the needed tile. His web site says that he does it in about 4 days. After over 2 weeks he is still not finished. Here’s us lippage in many times, grout and sealant it on the entire floor, he colored some of the grout and tile with a marker to cover up his mistakes, did not put electric outlets back on, did not put molding back on, did not repair hole he put in wall when removing cabinets eta, his worker broke my iPhone screen and he has not laid for that. I gave him $3,000 to start. Before he was finished I was going out of town for a few days and he said he would finish it then. I gave him an additional $1,500 in expectation that it would be done when I returned jkhome. Upon my retur. It was still not finished. I have called, emailed, and sent him text messages for over 2 weeks and he has not responded to any of my correspondences. It appears he has abandoned the job unfinished and with my money. He owes me the $1,500 back since he has not completed the work.
First, I would like to state the fact that there was no contract involved. My fault for not having a contract signed by him, but we had worked with him on other projects in the past and had established a good working relationship. I engaged in this last project based on trust which is now as I understand, has no advantages and is not quite the proper way of conducting business.
I had given *** an estimate for various repairs he was requesting. He had agreed to my estimate and chose to move forward with the repairs. As we proceeded to conduct the repairs, *** kept adding more to the work scope and wanting more repairs done of which we did. One of the main items on our list was to remove the old ceramic tile and install porcelain floor tile on the kitchen and dining area floors. My estimate for the floor install was $2150.00 and had already been agreed upon. When the time came to begin this procedure, he stated that he had found someone who would do the installation for $1000.00. He asked if we would consider a reduction in price and after further negotiation, we had agreed to a price of $1200.00. The tile he had purchased was an inferior grade tile and each tile was inconsistent in size and thickness which I pointed out to him from the start and told him that it would create a slight problem with the fit, and would not allow for a perfect result. Also after removing his old tile, there were several major cracks in the foundation, indicating the need for serious foundation repair. I had explained to him that the un-level floor would create another imperfect result and he said just to do the best I could do. He and his family were told to not be walking on the freshly laid tile and I have two witnesses who saw him and his wife walking on the freshly done work while the mortar was still wet. This is the cause for the lippage he is complaining about. Each day as we left his home, the lippage was not present and each morning as we came back, he had tape marking the tiles that were uneven. The tape also indicating that he had to have walked on the fresh work in order to apply the tape. Each day we would fix the tiles that were uneven at no additional cost and he was reminded to not be walking on the fresh work. This process went on for a period of about four days and at my expense.
At this point it became obvious to me that my efforts to satisfy him were not working and were costing me a tremendous amount of money. Also at this time he presented me with an invoice that he created for me of the charges he felt he should pay for all the work that had been done, excluding several of the additional items that were already done and other items priced on his assumptions. In the history of my career, I have never let any customer tell me how much they were going to pay me for my services and I'm sure it doesn't work that way in his business or any other business for that matter.
After giving serious thought to this situation, I determined that based on my estimates and the money he had already paid me for all the work that had been done, that I would sacrifice the balance of $3700.00 and he find some other contractor to complete the job. The $3700.00 is more than enough to cover the cost of having his whole floor redone.
It is not my choice to conduct business in this manor, but in my opinion, there is no way this man will be satisfied with my services and the only thing I know to do is to let him keep the remaining balance of what is owed to me and pay it to someone else. I have over extended my services in a manor of trying to please him. All of his pictures were taken of unfinished repairs that would only require minor detail and clean up. I honestly don't know how I can satisfy this man besides giving him back the money he paid me for the work that had been completed. It was my opinion that when he had paid me for my services, he was satisfied with the quality of my workmanship. He did not pay me for any unfinished work.
Thank you,
***
***
Wilner's Aggressive Home Repair
Servicing Ft. Worth, TX.
Remodeling / Renovations
Complaint: ***
I am rejecting this response because:
Please see attached letter and documents.
In response to ID
I apologize for taking additional time to respond, but my father passed away last week and I had to travel to Maryland for his funeral.
Though there was no contract, there was an estimate that I received from *** (see attachments 1, 2, and 3).
In response to:
“I had given *** an estimate for various repairs he was requesting. He had agreed to my estimate and chose to move forward with the repairs. As we proceeded to conduct the repairs, *** kept adding more to the work scope and wanting more repairs done of which we did.”
After the estimate, I requested him to replace a ceiling fan, front porch light, and front entryway light. I supplied him with the new fan and lights, as well as all necessary materials. He quoted me that he installs ceiling fans for $75 each and light fixtures for $50 each. The installed ceiling fan and two lights totaled an additional $175 which was added to his estimate.
In response to:
“One of the main items on our list was to remove the old ceramic tile and install porcelain floor tile on the kitchen and dining area floors. My estimate for the floor install was $2150.00 and had already been agreed upon. When the time came to begin this procedure, he stated that he had found someone who would do the installation for $1000.00. He asked if we would consider a reduction in price and after further negotiation, we had agreed to a price of $1200.00.”
He did give me the estimate of $2150 and later agreed to do it for $1,250 after I told him that someone else gave me an estimate of $1,000. If he did not want to do it for a lower price, he could have told me and I would have had someone else install it. Instead, he said that he would talk to the workers that he has install flooring and get back with me. He told me the next day that his workers agreed to do it for $1,250.
In response to:
“The tile he had purchased was an inferior grade tile and each tile was inconsistent in size and thickness which I pointed out to him from the start and told him that it would create a slight problem with the fit, and would not allow for a perfect result.”
The tile was purchased from a reputable retail chain and was not of an inferior grade. The tiles were not inconsistent in size and thickness. Enclosed are pictures that I sent to *** regarding the many problems with the floor and asked him to fix them. (see attached pictures). I had another company come in and replace about 20 tiles that were uneven, chipped, showed lippage, or some other problem. The other company reported the cause of the lippage was inconsistent mortar underneath. They were able to replace the tiles and correct the lippage, indicating that the tiles were fine but the
workmanship performed by *** and his two workers was not completed correctly.
In response to:
“Also after removing his old tile, there were several major cracks in the foundation, indicating the need for serious foundation repair. I had explained to him that the un-level floor would create another imperfect result and he said just to do the best I could do. He and his family were told to not be walking on the freshly laid tile and I have two witnesses who saw him and his wife walking on the freshly done work while the mortar was still wet. This is the cause for the lippage he is complaining about. Each day as we left his home, the lippage was not present and each morning as we came back, he had tape marking the tiles that were uneven. The tape also indicating that he had to have walked on the fresh work in order to apply the tape. Each day we would fix the tiles that were uneven at no additional cost and he was reminded to not be walking on the fresh work. This process went on for a period of about four days and at my expense.”
A professional contractor should know steps on how to install tile on an floor that is not level. Steps were not taken to do this. It is obvious that the cracks did not create the lippage since another contractor was able to replace/install the tiles without lippage. If he could not complete the job due to foundation issues then he should not have continued knowing the job would be inferior. There was one incident that someone stepped onto 2 tiles at the entrance of the kitchen prior to 24 hours. The entire kitchen floor was not walked on. The day after the tile was installed (over 24 hours later), I evaluated the job and found the lippage and marked areas with tape. The areas were unchanged the next day and marked again with tape. The surrounding tiles had not been worked on and therefore it was not an issue walking on them to reach the tiles and apply the tape.
Here is the timeline of the floor work:
8/26/17: I sent *** a text message advising him that the floor was ready to be installed (flooring purchased)
8/27/17: Spencer said he spoke to his guys and they agreed to do flooring for $1,250 and will start 8/31/17
8/31/17: Text message received from Donna, Spencer’s fiancee, stating that Spencer was in hospital and could not begin flooring today.
9/5/17: Spencer sent me a text message stating he will start on floors on 9/6 at 11am
9/6/17: Flooring install began
9/7/17: No workers because flooring needed to set
9/8/17: When I got home about 6pm, my wife and I looked over the tiling and marked the places that showed lippage or other problems. I sent a text message to *** advising him of this.
9/9/17: *** sent me a text message stating his truck was not working, tile saw quit working, plans to complete tile by 9/10/17. “When I finish your floor it will be as close to perfect as possible. Please bare with me.”
9/10/17: *** arrived at 2pm to begin working on floor
9/12/17: Returned to continue installing floor. By the end of the day he needed to finish tiling kitchen, tile under the refrigerator, grout, seal, finish. He was told of the tile problems and he said that it would be corrected either when he grouted or replacing the tiles that needed to be replaced. He requested an advance on money that would be paid at the end of the project since I would be out of town when he finished the tiling. I gave him $1,500 and he signed an invoice verifying that he received $1,500 from me.
9/13/17: Continued floor tiling
9/15/17: Continued floor tiling
9/17/17: *** said that he would be by after 4pm to finish up. It was getting later than he expected, so he said he would come over on 9/18/17 to repair/replace tiles that were marked as uneven, lippage, chipped, not grouted, etc.
9/18/17: *** did not show up. I texted him and he did not respond
9/19/17: I texted and left a voicemail for *** and he did not respond
9/22/17: I sent a text message to *** asking if he was ok. He did not respond.
10/6/17: Email received from *** stating that he was unable to finish the work due to his poor health. (see Attachment 4)
After 1 1/2 weeks, he still had not completed the floor installation project.
Problems not corrected include: All tile was not grouted; dark brown grout was applied randomly; mortar that seeped from underneath and in-between the tiles was colored with a brown marker to resemble grout; stray marks on tiles from brown marker were found; the entire floor was not sealed; and there are areas with lippage and multiple chipped tiles.
In the letter, he acknowledged that he knew I was not pleased with his work thus far. He then indicated that the poor workmanship was because I did not pay his original quote, even though he had agreed to complete the flooring install for the new price ($1,250). He stated, “the repairs you received are acceptable for the price you were willing to pay”. He agreed to the price and agreed to professionally install a floor. He indicated that he was “willing to excuse” the $3,700 balance. There are items on the estimate that were not started or completed.
In response to:
“At this point it became obvious to me that my efforts to satisfy him were not working and were costing me a tremendous amount of money. Also at this time he presented me with an invoice that he created for me of the charges he felt he should pay for all the work that had been done, excluding several of the additional items that were already done and other items priced on his assumptions.”
I presented *** with the same estimate he gave me, but in an easier-to-read format. I added on there that he replaced a ceiling fan and two light fixtures. I noted that what I wrote was an “estimate”. I did this in order to help us both keep track of any additional work he did.
In response to:
“After giving serious thought to this situation, I determined that based on my estimates and the money he had already paid me for all the work that had been done, that I would sacrifice the balance of $3700.00 and he find some other contractor to complete the job. The $3700.00 is more than enough to cover the cost of having his whole floor redone.”
I paid him a total of $4,500 ($3,000 up front and an additional $1,500 on 9/12/17). Even if we were to use his initial estimate, there would only be $2,136.50 “to excuse”.
In response to:
“He did not pay me for any unfinished work.”
I paid him a total of $4,500: $3,000 up front and an additional $1,500 in September because I was going out of town and he said that he would finish the tiling while I was out of town. Since he came into my house while I was out of town to continue working on my kitchen tile, it is obvious that when I paid him that it was unfinished; otherwise, he would not have had to return to do work while I was out of town.
In Attachment 5 I have the original estimate information, along with notations of what work was never completed or started. Additionally, I included what I would be willing to pay for his partial work on some of the work.
I would be willing to accept a refund of $595.36 from *** to resolve this dispute.
Sincerely,
***
***
***
***
Attachment 1: Email from *** regarding estimate
Attachment 2: Estimate received from ***
Attachment 3: Estimate in an easy-to-read format
Floor1: Sample of poor workmanship with notes
Floor2-9: Pictures of poor workmanship on floor
Attachment 4: Letter from *** stating unable to complete work due to his health
Attachment 5: Estimate by *** on what is owed to *** from ***
Regards
Tell us why herMr. *** has been a good customer of mine and we have had a good working relationship together but he has some issues with some work that I did for him recently and they have yet to be re-solved. I would like to ask him if I can come to his home and view the repairs that he claims to have had done by another contractor. In all of his documentation and evidence displaying my unfinished work, he has offered no evidence of the work he claims to have had done. I saw no pictures, nor any form of documentation such as estimates or invoices showing that he has had any repairs done.The pictures taken of my work show just a few tiles in question. Those pictures are of unfinished work and mostly needing to be cleaned, re-grouted, and sealed. Somehow those few tiles grew into 22 tiles that he had replaced. I would like to see the repairs that have been done. The ceiling fan that he offered to pay $75.00 to have assembled and installed is a 72 inch remote controled jumbo lighted fan with a 48 inch extension. He made up his own price for my assembly and installation based on previous fan instals that I did for him at a discount in appreciation for his business. Those fans were simple, basic ceiling fans that I normally charge $125.00 each for installation and only charged him $75.00 each to install, saving him $100.00. I normally charge $200.00 for a remote jumbo 72" with an extension and my charges to him were only$112,50.The damage to the ceiling in the kitchen was done by the contractor that installed the cabinets and was not my responsibility,. By rights, I should charge him for this repair if I was to repair it.He assumed that based on the overall price I charged him for removing the cabinets that he would pay accordingly to have his hutch completely removed. Not so at all. The cabinets were attached with screws and nails to a flat wall. The hutch removal was a completely different operation and it wasn custom built into a recession, attached to two walls on each side and went from floor to ceiling. At first, he wanted just the countertop removed. The process had to be done carefully so as not to damage the hutch or the walls.Therefore it had to be cut into pieces in order to be removed. The process took two men two hours to complete the operation. The next day he decided to have us remove the entire hutch. Again, it had to be disassembled piece by piece and took one man 8 hours to remove. I never gave him permission to make up his own pricing for the work that my crew was doing.The ceiling in the front room he decided at a later date to have the popcorn removed and paint the ceiling. The reason popcorn texture was invented was to hide any and all flaws in the workmanship. There is nothing pretty about popcorn texture. He decided that he would help us. He tried to say that it was in my original estimate and in fact it was not. In and amongst him helping us, I am sorry to say that he created more damage by incorrectly scraping the texture off, resulting in him digging holes in the surface in about 20 different places. I showed him where the sheetrock was sagging from incorrect installation and not enough nails were used. I showed him where the surface was uneven. We not only fixed the mess that he created, but we also added screws and corrected what could be fixed without replacing the ceiling. The complete operation took two men 12 hours to complete. That is 24 man hours that I was only charging him 10 hours labor for. Again, he determined how much he would pay based on what I charged him for popcorn removal on the kitchen ceiling which is only 1/4 the size of the front room. The electrical outlet was moved but not wired in on behalf of him scheduling the new hutch to be installed before the electrical was finished. I was forced to stop the installation so the hutch could be installed. When a receptical is disconnected, it will shut down all the other outlets that follow to complete the circut. He said he had to hire an electrician to come and repair the damage that I did by moving the outlet, when in fact it just needed to be wired in. My charge to him was only 2 hours labor, $90.00, to move it which is also part of the remaining balance that I am not being paid for. I don't understand how I should have to pay him $150.00 for another contractor to come out and wire an outlet. I was asked to move it and I did. The damage he claims was done to a wall when moving cabinets was never discussed with me. I would be glad to fix or pay for it if there was some factual evidence to prove that I did it. Could it have been done by one of the other workers maybe while moving the cabinets into the home to be installed?I cannot count the number of times that his wife, himself, and his family had commented on what a good job we were doing for him and also how the floor looked really good. I feel that including all the discounted repairs that I have completed for him, that I have been paid fairly and in turn, he has received fair compensation. The remaining balance to be paid to me if I werre to finish the work on the floor and any other touch-up needed is more than enough to pay another contractor to finish my unfinished repairs and install a complete new floor. I cannot offer any money back nor can I discount my repairs any further.I am sorry if he is dissatisfied with my charges or the quality of work. The work I did for him just needed to be detailed and finished in order to complete everything.Thank you.e...
The owner, ***, agreed to do work on my home. This work included tiling my kitchen floor. I bought all the needed tile. His web site says that he does it in about 4 days. After over 2 weeks he is still not finished. Here’s us lippage in many times, grout and sealant it on the entire floor, he colored some of the grout and tile with a marker to cover up his mistakes, did not put electric outlets back on, did not put molding back on, did not repair hole he put in wall when removing cabinets eta, his worker broke my iPhone screen and he has not laid for that. I gave him $3,000 to start. Before he was finished I was going out of town for a few days and he said he would finish it then. I gave him an additional $1,500 in expectation that it would be done when I returned jkhome. Upon my retur. It was still not finished. I have called, emailed, and sent him text messages for over 2 weeks and he has not responded to any of my correspondences. It appears he has abandoned the job unfinished and with my money. He owes me the $1,500 back since he has not completed the work.
First, I would like to state the fact that there was no contract involved. My fault for not having a contract signed by him, but we had worked with him on other projects in the past and had established a good working relationship. I engaged in this last project based on trust which is now as I understand, has no advantages and is not quite the proper way of conducting business.
I had given *** an estimate for various repairs he was requesting. He had agreed to my estimate and chose to move forward with the repairs. As we proceeded to conduct the repairs, *** kept adding more to the work scope and wanting more repairs done of which we did. One of the main items on our list was to remove the old ceramic tile and install porcelain floor tile on the kitchen and dining area floors. My estimate for the floor install was $2150.00 and had already been agreed upon. When the time came to begin this procedure, he stated that he had found someone who would do the installation for $1000.00. He asked if we would consider a reduction in price and after further negotiation, we had agreed to a price of $1200.00. The tile he had purchased was an inferior grade tile and each tile was inconsistent in size and thickness which I pointed out to him from the start and told him that it would create a slight problem with the fit, and would not allow for a perfect result. Also after removing his old tile, there were several major cracks in the foundation, indicating the need for serious foundation repair. I had explained to him that the un-level floor would create another imperfect result and he said just to do the best I could do. He and his family were told to not be walking on the freshly laid tile and I have two witnesses who saw him and his wife walking on the freshly done work while the mortar was still wet. This is the cause for the lippage he is complaining about. Each day as we left his home, the lippage was not present and each morning as we came back, he had tape marking the tiles that were uneven. The tape also indicating that he had to have walked on the fresh work in order to apply the tape. Each day we would fix the tiles that were uneven at no additional cost and he was reminded to not be walking on the fresh work. This process went on for a period of about four days and at my expense.
At this point it became obvious to me that my efforts to satisfy him were not working and were costing me a tremendous amount of money. Also at this time he presented me with an invoice that he created for me of the charges he felt he should pay for all the work that had been done, excluding several of the additional items that were already done and other items priced on his assumptions. In the history of my career, I have never let any customer tell me how much they were going to pay me for my services and I'm sure it doesn't work that way in his business or any other business for that matter.
After giving serious thought to this situation, I determined that based on my estimates and the money he had already paid me for all the work that had been done, that I would sacrifice the balance of $3700.00 and he find some other contractor to complete the job. The $3700.00 is more than enough to cover the cost of having his whole floor redone.
It is not my choice to conduct business in this manor, but in my opinion, there is no way this man will be satisfied with my services and the only thing I know to do is to let him keep the remaining balance of what is owed to me and pay it to someone else. I have over extended my services in a manor of trying to please him. All of his pictures were taken of unfinished repairs that would only require minor detail and clean up. I honestly don't know how I can satisfy this man besides giving him back the money he paid me for the work that had been completed. It was my opinion that when he had paid me for my services, he was satisfied with the quality of my workmanship. He did not pay me for any unfinished work.
Thank you,
***
***
Wilner's Aggressive Home Repair
Servicing Ft. Worth, TX.
Remodeling / Renovations
Complaint: ***
I am rejecting this response because:
Please see attached letter and documents.
In response to ID
I apologize for taking additional time to respond, but my father passed away last week and I had to travel to Maryland for his funeral.
Though there was no contract, there was an estimate that I received from *** (see attachments 1, 2, and 3).
In response to:
“I had given *** an estimate for various repairs he was requesting. He had agreed to my estimate and chose to move forward with the repairs. As we proceeded to conduct the repairs, *** kept adding more to the work scope and wanting more repairs done of which we did.”
After the estimate, I requested him to replace a ceiling fan, front porch light, and front entryway light. I supplied him with the new fan and lights, as well as all necessary materials. He quoted me that he installs ceiling fans for $75 each and light fixtures for $50 each. The installed ceiling fan and two lights totaled an additional $175 which was added to his estimate.
In response to:
“One of the main items on our list was to remove the old ceramic tile and install porcelain floor tile on the kitchen and dining area floors. My estimate for the floor install was $2150.00 and had already been agreed upon. When the time came to begin this procedure, he stated that he had found someone who would do the installation for $1000.00. He asked if we would consider a reduction in price and after further negotiation, we had agreed to a price of $1200.00.”
He did give me the estimate of $2150 and later agreed to do it for $1,250 after I told him that someone else gave me an estimate of $1,000. If he did not want to do it for a lower price, he could have told me and I would have had someone else install it. Instead, he said that he would talk to the workers that he has install flooring and get back with me. He told me the next day that his workers agreed to do it for $1,250.
In response to:
“The tile he had purchased was an inferior grade tile and each tile was inconsistent in size and thickness which I pointed out to him from the start and told him that it would create a slight problem with the fit, and would not allow for a perfect result.”
The tile was purchased from a reputable retail chain and was not of an inferior grade. The tiles were not inconsistent in size and thickness. Enclosed are pictures that I sent to *** regarding the many problems with the floor and asked him to fix them. (see attached pictures). I had another company come in and replace about 20 tiles that were uneven, chipped, showed lippage, or some other problem. The other company reported the cause of the lippage was inconsistent mortar underneath. They were able to replace the tiles and correct the lippage, indicating that the tiles were fine but the
workmanship performed by *** and his two workers was not completed correctly.
In response to:
“Also after removing his old tile, there were several major cracks in the foundation, indicating the need for serious foundation repair. I had explained to him that the un-level floor would create another imperfect result and he said just to do the best I could do. He and his family were told to not be walking on the freshly laid tile and I have two witnesses who saw him and his wife walking on the freshly done work while the mortar was still wet. This is the cause for the lippage he is complaining about. Each day as we left his home, the lippage was not present and each morning as we came back, he had tape marking the tiles that were uneven. The tape also indicating that he had to have walked on the fresh work in order to apply the tape. Each day we would fix the tiles that were uneven at no additional cost and he was reminded to not be walking on the fresh work. This process went on for a period of about four days and at my expense.”
A professional contractor should know steps on how to install tile on an floor that is not level. Steps were not taken to do this. It is obvious that the cracks did not create the lippage since another contractor was able to replace/install the tiles without lippage. If he could not complete the job due to foundation issues then he should not have continued knowing the job would be inferior. There was one incident that someone stepped onto 2 tiles at the entrance of the kitchen prior to 24 hours. The entire kitchen floor was not walked on. The day after the tile was installed (over 24 hours later), I evaluated the job and found the lippage and marked areas with tape. The areas were unchanged the next day and marked again with tape. The surrounding tiles had not been worked on and therefore it was not an issue walking on them to reach the tiles and apply the tape.
Here is the timeline of the floor work:
8/26/17: I sent *** a text message advising him that the floor was ready to be installed (flooring purchased)
8/27/17: Spencer said he spoke to his guys and they agreed to do flooring for $1,250 and will start 8/31/17
8/31/17: Text message received from Donna, Spencer’s fiancee, stating that Spencer was in hospital and could not begin flooring today.
9/5/17: Spencer sent me a text message stating he will start on floors on 9/6 at 11am
9/6/17: Flooring install began
9/7/17: No workers because flooring needed to set
9/8/17: When I got home about 6pm, my wife and I looked over the tiling and marked the places that showed lippage or other problems. I sent a text message to *** advising him of this.
9/9/17: *** sent me a text message stating his truck was not working, tile saw quit working, plans to complete tile by 9/10/17. “When I finish your floor it will be as close to perfect as possible. Please bare with me.”
9/10/17: *** arrived at 2pm to begin working on floor
9/12/17: Returned to continue installing floor. By the end of the day he needed to finish tiling kitchen, tile under the refrigerator, grout, seal, finish. He was told of the tile problems and he said that it would be corrected either when he grouted or replacing the tiles that needed to be replaced. He requested an advance on money that would be paid at the end of the project since I would be out of town when he finished the tiling. I gave him $1,500 and he signed an invoice verifying that he received $1,500 from me.
9/13/17: Continued floor tiling
9/15/17: Continued floor tiling
9/17/17: *** said that he would be by after 4pm to finish up. It was getting later than he expected, so he said he would come over on 9/18/17 to repair/replace tiles that were marked as uneven, lippage, chipped, not grouted, etc.
9/18/17: *** did not show up. I texted him and he did not respond
9/19/17: I texted and left a voicemail for *** and he did not respond
9/22/17: I sent a text message to *** asking if he was ok. He did not respond.
10/6/17: Email received from *** stating that he was unable to finish the work due to his poor health. (see Attachment 4)
After 1 1/2 weeks, he still had not completed the floor installation project.
Problems not corrected include: All tile was not grouted; dark brown grout was applied randomly; mortar that seeped from underneath and in-between the tiles was colored with a brown marker to resemble grout; stray marks on tiles from brown marker were found; the entire floor was not sealed; and there are areas with lippage and multiple chipped tiles.
In the letter, he acknowledged that he knew I was not pleased with his work thus far. He then indicated that the poor workmanship was because I did not pay his original quote, even though he had agreed to complete the flooring install for the new price ($1,250). He stated, “the repairs you received are acceptable for the price you were willing to pay”. He agreed to the price and agreed to professionally install a floor. He indicated that he was “willing to excuse” the $3,700 balance. There are items on the estimate that were not started or completed.
In response to:
“At this point it became obvious to me that my efforts to satisfy him were not working and were costing me a tremendous amount of money. Also at this time he presented me with an invoice that he created for me of the charges he felt he should pay for all the work that had been done, excluding several of the additional items that were already done and other items priced on his assumptions.”
I presented *** with the same estimate he gave me, but in an easier-to-read format. I added on there that he replaced a ceiling fan and two light fixtures. I noted that what I wrote was an “estimate”. I did this in order to help us both keep track of any additional work he did.
In response to:
“After giving serious thought to this situation, I determined that based on my estimates and the money he had already paid me for all the work that had been done, that I would sacrifice the balance of $3700.00 and he find some other contractor to complete the job. The $3700.00 is more than enough to cover the cost of having his whole floor redone.”
I paid him a total of $4,500 ($3,000 up front and an additional $1,500 on 9/12/17). Even if we were to use his initial estimate, there would only be $2,136.50 “to excuse”.
In response to:
“He did not pay me for any unfinished work.”
I paid him a total of $4,500: $3,000 up front and an additional $1,500 in September because I was going out of town and he said that he would finish the tiling while I was out of town. Since he came into my house while I was out of town to continue working on my kitchen tile, it is obvious that when I paid him that it was unfinished; otherwise, he would not have had to return to do work while I was out of town.
In Attachment 5 I have the original estimate information, along with notations of what work was never completed or started. Additionally, I included what I would be willing to pay for his partial work on some of the work.
I would be willing to accept a refund of $595.36 from *** to resolve this dispute.
Sincerely,
***
***
***
***
Attachment 1: Email from *** regarding estimate
Attachment 2: Estimate received from ***
Attachment 3: Estimate in an easy-to-read format
Floor1: Sample of poor workmanship with notes
Floor2-9: Pictures of poor workmanship on floor
Attachment 4: Letter from *** stating unable to complete work due to his health
Attachment 5: Estimate by *** on what is owed to *** from ***
Regards
Tell us why herMr. *** has been a good customer of mine and we have had a good working relationship together but he has some issues with some work that I did for him recently and they have yet to be re-solved. I would like to ask him if I can come to his home and view the repairs that he claims to have had done by another contractor. In all of his documentation and evidence displaying my unfinished work, he has offered no evidence of the work he claims to have had done. I saw no pictures, nor any form of documentation such as estimates or invoices showing that he has had any repairs done.The pictures taken of my work show just a few tiles in question. Those pictures are of unfinished work and mostly needing to be cleaned, re-grouted, and sealed. Somehow those few tiles grew into 22 tiles that he had replaced. I would like to see the repairs that have been done. The ceiling fan that he offered to pay $75.00 to have assembled and installed is a 72 inch remote controled jumbo lighted fan with a 48 inch extension. He made up his own price for my assembly and installation based on previous fan instals that I did for him at a discount in appreciation for his business. Those fans were simple, basic ceiling fans that I normally charge $125.00 each for installation and only charged him $75.00 each to install, saving him $100.00. I normally charge $200.00 for a remote jumbo 72" with an extension and my charges to him were only$112,50.The damage to the ceiling in the kitchen was done by the contractor that installed the cabinets and was not my responsibility,. By rights, I should charge him for this repair if I was to repair it.He assumed that based on the overall price I charged him for removing the cabinets that he would pay accordingly to have his hutch completely removed. Not so at all. The cabinets were attached with screws and nails to a flat wall. The hutch removal was a completely different operation and it wasn custom built into a recession, attached to two walls on each side and went from floor to ceiling. At first, he wanted just the countertop removed. The process had to be done carefully so as not to damage the hutch or the walls.Therefore it had to be cut into pieces in order to be removed. The process took two men two hours to complete the operation. The next day he decided to have us remove the entire hutch. Again, it had to be disassembled piece by piece and took one man 8 hours to remove. I never gave him permission to make up his own pricing for the work that my crew was doing.The ceiling in the front room he decided at a later date to have the popcorn removed and paint the ceiling. The reason popcorn texture was invented was to hide any and all flaws in the workmanship. There is nothing pretty about popcorn texture. He decided that he would help us. He tried to say that it was in my original estimate and in fact it was not. In and amongst him helping us, I am sorry to say that he created more damage by incorrectly scraping the texture off, resulting in him digging holes in the surface in about 20 different places. I showed him where the sheetrock was sagging from incorrect installation and not enough nails were used. I showed him where the surface was uneven. We not only fixed the mess that he created, but we also added screws and corrected what could be fixed without replacing the ceiling. The complete operation took two men 12 hours to complete. That is 24 man hours that I was only charging him 10 hours labor for. Again, he determined how much he would pay based on what I charged him for popcorn removal on the kitchen ceiling which is only 1/4 the size of the front room. The electrical outlet was moved but not wired in on behalf of him scheduling the new hutch to be installed before the electrical was finished. I was forced to stop the installation so the hutch could be installed. When a receptical is disconnected, it will shut down all the other outlets that follow to complete the circut. He said he had to hire an electrician to come and repair the damage that I did by moving the outlet, when in fact it just needed to be wired in. My charge to him was only 2 hours labor, $90.00, to move it which is also part of the remaining balance that I am not being paid for. I don't understand how I should have to pay him $150.00 for another contractor to come out and wire an outlet. I was asked to move it and I did. The damage he claims was done to a wall when moving cabinets was never discussed with me. I would be glad to fix or pay for it if there was some factual evidence to prove that I did it. Could it have been done by one of the other workers maybe while moving the cabinets into the home to be installed?I cannot count the number of times that his wife, himself, and his family had commented on what a good job we were doing for him and also how the floor looked really good. I feel that including all the discounted repairs that I have completed for him, that I have been paid fairly and in turn, he has received fair compensation. The remaining balance to be paid to me if I werre to finish the work on the floor and any other touch-up needed is more than enough to pay another contractor to finish my unfinished repairs and install a complete new floor. I cannot offer any money back nor can I discount my repairs any further.I am sorry if he is dissatisfied with my charges or the quality of work. The work I did for him just needed to be detailed and finished in order to complete everything.Thank you.e...