Wilner's Aggressive Home Repair

Tell us why herMr[redacted] has been a good customer of mine and we have had a good working relationship together but he has some issues with some work that I did for him recently and they have yet to be re-solvedI would like to ask him if I can come to his home and view the repairs that he claims to have had done by another contractorIn all of his documentation and evidence displaying my unfinished work, he has offered no evidence of the work he claims to have had doneI saw no pictures, nor any form of documentation such as estimates or invoices showing that he has had any repairs done.The pictures taken of my work show just a few tiles in questionThose pictures are of unfinished work and mostly needing to be cleaned, re-grouted, and sealedSomehow those few tiles grew into tiles that he had replacedI would like to see the repairs that have been doneThe ceiling fan that he offered to pay $to have assembled and installed is a inch remote controled jumbo lighted fan with a inch extensionHe made up his own price for my assembly and installation based on previous fan instals that I did for him at a discount in appreciation for his businessThose fans were simple, basic ceiling fans that I normally charge $each for installation and only charged him $each to install, saving him $I normally charge $for a remote jumbo 72" with an extension and my charges to him were only$112,50.The damage to the ceiling in the kitchen was done by the contractor that installed the cabinets and was not my responsibility,By rights, I should charge him for this repair if I was to repair it.He assumed that based on the overall price I charged him for removing the cabinets that he would pay accordingly to have his hutch completely removedNot so at allThe cabinets were attached with screws and nails to a flat wallThe hutch removal was a completely different operation and it wasn custom built into a recession, attached to two walls on each side and went from floor to ceilingAt first, he wanted just the countertop removedThe process had to be done carefully so as not to damage the hutch or the walls.Therefore it had to be cut into pieces in order to be removedThe process took two men two hours to complete the operationThe next day he decided to have us remove the entire hutchAgain, it had to be disassembled piece by piece and took one man hours to removeI never gave him permission to make up his own pricing for the work that my crew was doing.The ceiling in the front room he decided at a later date to have the popcorn removed and paint the ceilingThe reason popcorn texture was invented was to hide any and all flaws in the workmanshipThere is nothing pretty about popcorn textureHe decided that he would help usHe tried to say that it was in my original estimate and in fact it was notIn and amongst him helping us, I am sorry to say that he created more damage by incorrectly scraping the texture off, resulting in him digging holes in the surface in about different placesI showed him where the sheetrock was sagging from incorrect installation and not enough nails were usedI showed him where the surface was unevenWe not only fixed the mess that he created, but we also added screws and corrected what could be fixed without replacing the ceilingThe complete operation took two men hours to completeThat is man hours that I was only charging him hours labor forAgain, he determined how much he would pay based on what I charged him for popcorn removal on the kitchen ceiling which is only 1/the size of the front roomThe electrical outlet was moved but not wired in on behalf of him scheduling the new hutch to be installed before the electrical was finishedI was forced to stop the installation so the hutch could be installedWhen a receptical is disconnected, it will shut down all the other outlets that follow to complete the circutHe said he had to hire an electrician to come and repair the damage that I did by moving the outlet, when in fact it just needed to be wired inMy charge to him was only hours labor, $90.00, to move it which is also part of the remaining balance that I am not being paid forI don't understand how I should have to pay him $for another contractor to come out and wire an outletI was asked to move it and I didThe damage he claims was done to a wall when moving cabinets was never discussed with meI would be glad to fix or pay for it if there was some factual evidence to prove that I did itCould it have been done by one of the other workers maybe while moving the cabinets into the home to be installed?I cannot count the number of times that his wife, himself, and his family had commented on what a good job we were doing for him and also how the floor looked really goodI feel that including all the discounted repairs that I have completed for him, that I have been paid fairly and in turn, he has received fair compensationThe remaining balance to be paid to me if I werre to finish the work on the floor and any other touneeded is more than enough to pay another contractor to finish my unfinished repairs and install a complete new floorI cannot offer any money back nor can I discount my repairs any further.I am sorry if he is dissatisfied with my charges or the quality of workThe work I did for him just needed to be detailed and finished in order to complete everything.Thank you.e

Tell us why herMr.*** *** has been a good customer of mine and we have had a good working relationship together but he has some issues with some work that I did for him recently and they have yet to be re-solvedI would like to ask him if I can come to his home and view the repairs that he claims to have had done by another contractorIn all of his documentation and evidence displaying my unfinished work, he has offered no evidence of the work he claims to have had doneI saw no pictures, nor any form of documentation such as estimates or invoices showing that he has had any repairs done.The pictures taken of my work show just a few tiles in questionThose pictures are of unfinished work and mostly needing to be cleaned, re-grouted, and sealedSomehow those few tiles grew into tiles that he had replacedI would like to see the repairs that have been doneThe ceiling fan that he offered to pay $to have assembled and installed is a inch remote controled jumbo lighted fan with a inch extensionHe made up his own price for my assembly and installation based on previous fan instals that I did for him at a discount in appreciation for his businessThose fans were simple, basic ceiling fans that I normally charge $each for installation and only charged him $each to install, saving him $I normally charge $for a remote jumbo 72" with an extension and my charges to him were only$112,50.The damage to the ceiling in the kitchen was done by the contractor that installed the cabinets and was not my responsibility,By rights, I should charge him for this repair if I was to repair it.He assumed that based on the overall price I charged him for removing the cabinets that he would pay accordingly to have his hutch completely removedNot so at allThe cabinets were attached with screws and nails to a flat wallThe hutch removal was a completely different operation and it wasn custom built into a recession, attached to two walls on each side and went from floor to ceilingAt first, he wanted just the countertop removedThe process had to be done carefully so as not to damage the hutch or the walls.Therefore it had to be cut into pieces in order to be removedThe process took two men two hours to complete the operationThe next day he decided to have us remove the entire hutchAgain, it had to be disassembled piece by piece and took one man hours to removeI never gave him permission to make up his own pricing for the work that my crew was doing.The ceiling in the front room he decided at a later date to have the popcorn removed and paint the ceilingThe reason popcorn texture was invented was to hide any and all flaws in the workmanshipThere is nothing pretty about popcorn textureHe decided that he would help usHe tried to say that it was in my original estimate and in fact it was notIn and amongst him helping us, I am sorry to say that he created more damage by incorrectly scraping the texture off, resulting in him digging holes in the surface in about different placesI showed him where the sheetrock was sagging from incorrect installation and not enough nails were usedI showed him where the surface was unevenWe not only fixed the mess that he created, but we also added screws and corrected what could be fixed without replacing the ceilingThe complete operation took two men hours to completeThat is man hours that I was only charging him hours labor forAgain, he determined how much he would pay based on what I charged him for popcorn removal on the kitchen ceiling which is only 1/the size of the front roomThe electrical outlet was moved but not wired in on behalf of him scheduling the new hutch to be installed before the electrical was finishedI was forced to stop the installation so the hutch could be installedWhen a receptical is disconnected, it will shut down all the other outlets that follow to complete the circutHe said he had to hire an electrician to come and repair the damage that I did by moving the outlet, when in fact it just needed to be wired inMy charge to him was only hours labor, $90.00, to move it which is also part of the remaining balance that I am not being paid forI don't understand how I should have to pay him $for another contractor to come out and wire an outletI was asked to move it and I didThe damage he claims was done to a wall when moving cabinets was never discussed with meI would be glad to fix or pay for it if there was some factual evidence to prove that I did itCould it have been done by one of the other workers maybe while moving the cabinets into the home to be installed?I cannot count the number of times that his wife, himself, and his family had commented on what a good job we were doing for him and also how the floor looked really goodI feel that including all the discounted repairs that I have completed for him, that I have been paid fairly and in turn, he has received fair compensationThe remaining balance to be paid to me if I werre to finish the work on the floor and any other touneeded is more than enough to pay another contractor to finish my unfinished repairs and install a complete new floorI cannot offer any money back nor can I discount my repairs any further.I am sorry if he is dissatisfied with my charges or the quality of workThe work I did for him just needed to be detailed and finished in order to complete everything.Thank you.e

First, I would like to state the fact that there was no contract involvedMy fault for not having a contract signed by him, but we had worked with him on other projects in the past and had established a good working relationshipI engaged in this last project based on trust which is now as I
understand, has no advantages and is not quite the proper way of conducting business I had given *** an estimate for various repairs he was requestingHe had agreed to my estimate and chose to move forward with the repairsAs we proceeded to conduct the repairs, *** kept adding more to the work scope and wanting more repairs done of which we didOne of the main items on our list was to remove the old ceramic tile and install porcelain floor tile on the kitchen and dining area floorsMy estimate for the floor install was $and had already been agreed uponWhen the time came to begin this procedure, he stated that he had found someone who would do the installation for $He asked if we would consider a reduction in price and after further negotiation, we had agreed to a price of $The tile he had purchased was an inferior grade tile and each tile was inconsistent in size and thickness which I pointed out to him from the start and told him that it would create a slight problem with the fit, and would not allow for a perfect resultAlso after removing his old tile, there were several major cracks in the foundation, indicating the need for serious foundation repairI had explained to him that the un-level floor would create another imperfect result and he said just to do the best I could doHe and his family were told to not be walking on the freshly laid tile and I have two witnesses who saw him and his wife walking on the freshly done work while the mortar was still wetThis is the cause for the lippage he is complaining aboutEach day as we left his home, the lippage was not present and each morning as we came back, he had tape marking the tiles that were unevenThe tape also indicating that he had to have walked on the fresh work in order to apply the tapeEach day we would fix the tiles that were uneven at no additional cost and he was reminded to not be walking on the fresh workThis process went on for a period of about four days and at my expense. At this point it became obvious to me that my efforts to satisfy him were not working and were costing me a tremendous amount of moneyAlso at this time he presented me with an invoice that he created for me of the charges he felt he should pay for all the work that had been done, excluding several of the additional items that were already done and other items priced on his assumptionsIn the history of my career, I have never let any customer tell me how much they were going to pay me for my services and I'm sure it doesn't work that way in his business or any other business for that matter After giving serious thought to this situation, I determined that based on my estimates and the money he had already paid me for all the work that had been done, that I would sacrifice the balance of $and he find some other contractor to complete the jobThe $is more than enough to cover the cost of having his whole floor redone It is not my choice to conduct business in this manor, but in my opinion, there is no way this man will be satisfied with my services and the only thing I know to do is to let him keep the remaining balance of what is owed to me and pay it to someone elseI have over extended my services in a manor of trying to please himAll of his pictures were taken of unfinished repairs that would only require minor detail and clean upI honestly don't know how I can satisfy this man besides giving him back the money he paid me for the work that had been completedIt was my opinion that when he had paid me for my services, he was satisfied with the quality of my workmanshipHe did not pay me for any unfinished work Thank you, *** *** ###-###-#### *** Wilner's Aggressive Home Repair Servicing FtWorth, TX Remodeling / Renovations ***

Complaint: ***
I am rejecting this response because:Please see attached letter and documents. In response to ID *** I apologize for taking additional time to respond, but my father passed away last week and I had to travel to Maryland for his funeral. Though there was no contract, there was an estimate that I received from *** *** (see attachments 1, 2, and 3). In response to:“I had given *** an estimate for various repairs he was requestingHe had agreed to my estimate and chose to move forward with the repairsAs we proceeded to conduct the repairs, *** kept adding more to the work scope and wanting more repairs done of which we did.” After the estimate, I requested him to replace a ceiling fan, front porch light, and front entryway lightI supplied him with the new fan and lights, as well as all necessary materialsHe quoted me that he installs ceiling fans for $each and light fixtures for $eachThe installed ceiling fan and two lights totaled an additional $which was added to his estimate. In response to: “One of the main items on our list was to remove the old ceramic tile and install porcelain floor tile on the kitchen and dining area floorsMy estimate for the floor install was $and had already been agreed uponWhen the time came to begin this procedure, he stated that he had found someone who would do the installation for $He asked if we would consider a reduction in price and after further negotiation, we had agreed to a price of $1200.00.” He did give me the estimate of $and later agreed to do it for $1,after I told him that someone else gave me an estimate of $1,If he did not want to do it for a lower price, he could have told me and I would have had someone else install itInstead, he said that he would talk to the workers that he has install flooring and get back with meHe told me the next day that his workers agreed to do it for $1,250. In response to: “The tile he had purchased was an inferior grade tile and each tile was inconsistent in size and thickness which I pointed out to him from the start and told him that it would create a slight problem with the fit, and would not allow for a perfect result.” The tile was purchased from a reputable retail chain and was not of an inferior gradeThe tiles were not inconsistent in size and thicknessEnclosed are pictures that I sent to *** *** regarding the many problems with the floor and asked him to fix them(see attached pictures)I had another company come in and replace about tiles that were uneven, chipped, showed lippage, or some other problemThe other company reported the cause of the lippage was inconsistent mortar underneathThey were able to replace the tiles and correct the lippage, indicating that the tiles were fine but theworkmanship performed by *** *** and his two workers was not completed correctly. In response to:“Also after removing his old tile, there were several major cracks in the foundation, indicating the need for serious foundation repairI had explained to him that the un-level floor would create another imperfect result and he said just to do the best I could doHe and his family were told to not be walking on the freshly laid tile and I have two witnesses who saw him and his wife walking on the freshly done work while the mortar was still wetThis is the cause for the lippage he is complaining aboutEach day as we left his home, the lippage was not present and each morning as we came back, he had tape marking the tiles that were unevenThe tape also indicating that he had to have walked on the fresh work in order to apply the tapeEach day we would fix the tiles that were uneven at no additional cost and he was reminded to not be walking on the fresh workThis process went on for a period of about four days and at my expense.” A professional contractor should know steps on how to install tile on an floor that is not levelSteps were not taken to do thisIt is obvious that the cracks did not create the lippage since another contractor was able to replace/install the tiles without lippageIf he could not complete the job due to foundation issues then he should not have continued knowing the job would be inferiorThere was one incident that someone stepped onto tiles at the entrance of the kitchen prior to hours. The entire kitchen floor was not walked onThe day after the tile was installed (over hours later), I evaluated the job and found the lippage and marked areas with tapeThe areas were unchanged the next day and marked again with tapeThe surrounding tiles had not been worked on and therefore it was not an issue walking on them to reach the tiles and apply the tape. Here is the timeline of the floor work:8/26/17: I sent *** *** a text message advising him that the floor was ready to be installed (flooring purchased)8/27/17: Spencer said he spoke to his guys and they agreed to do flooring for $1,and will start 8/31/178/31/17: Text message received from Donna, Spencer’s fiancee, stating that Spencer was in hospital and could not begin flooring today.9/5/17: Spencer sent me a text message stating he will start on floors on 9/at 11am9/6/17: Flooring install began9/7/17: No workers because flooring needed to set9/8/17: When I got home about 6pm, my wife and I looked over the tiling and marked the places that showed lippage or other problemsI sent a text message to *** *** advising him of this.9/9/17: *** *** sent me a text message stating his truck was not working, tile saw quit working, plans to complete tile by 9/10/“When I finish your floor it will be as close to perfect as possiblePlease bare with me.”9/10/17: *** *** arrived at 2pm to begin working on floor9/12/17: Returned to continue installing floorBy the end of the day he needed to finish tiling kitchen, tile under the refrigerator, grout, seal, finishHe was told of the tile problems and he said that it would be corrected either when he grouted or replacing the tiles that needed to be replacedHe requested an advance on money that would be paid at the end of the project since I would be out of town when he finished the tilingI gave him $1,and he signed an invoice verifying that he received $1,from me.9/13/17: Continued floor tiling9/15/17: Continued floor tiling9/17/17: *** *** said that he would be by after 4pm to finish upIt was getting later than he expected, so he said he would come over on 9/18/to repair/replace tiles that were marked as uneven, lippage, chipped, not grouted, etc.9/18/17: *** *** did not show upI texted him and he did not respond9/19/17: I texted and left a voicemail for *** *** and he did not respond9/22/17: I sent a text message to *** *** asking if he was okHe did not respond.10/6/17: Email received from *** *** stating that he was unable to finish the work due to his poor health(see Attachment 4) After 1/weeks, he still had not completed the floor installation project. Problems not corrected include: All tile was not grouted; dark brown grout was applied randomly; mortar that seeped from underneath and in-between the tiles was colored with a brown marker to resemble grout; stray marks on tiles from brown marker were found; the entire floor was not sealed; and there are areas with lippage and multiple chipped tiles. In the letter, he acknowledged that he knew I was not pleased with his work thus farHe then indicated that the poor workmanship was because I did not pay his original quote, even though he had agreed to complete the flooring install for the new price ($1,250)He stated, “the repairs you received are acceptable for the price you were willing to pay”He agreed to the price and agreed to professionally install a floorHe indicated that he was “willing to excuse” the $3,balanceThere are items on the estimate that were not started or completed. In response to:“At this point it became obvious to me that my efforts to satisfy him were not working and were costing me a tremendous amount of moneyAlso at this time he presented me with an invoice that he created for me of the charges he felt he should pay for all the work that had been done, excluding several of the additional items that were already done and other items priced on his assumptions.” I presented *** *** with the same estimate he gave me, but in an easier-to-read formatI added on there that he replaced a ceiling fan and two light fixturesI noted that what I wrote was an “estimate”I did this in order to help us both keep track of any additional work he did. In response to: “After giving serious thought to this situation, I determined that based on my estimates and the money he had already paid me for all the work that had been done, that I would sacrifice the balance of $and he find some other contractor to complete the jobThe $is more than enough to cover the cost of having his whole floor redone.” I paid him a total of $4,($3,up front and an additional $1,on 9/12/17)Even if we were to use his initial estimate, there would only be $2,“to excuse”. In response to: “He did not pay me for any unfinished work.” I paid him a total of $4,500: $3,up front and an additional $1,in September because I was going out of town and he said that he would finish the tiling while I was out of townSince he came into my house while I was out of town to continue working on my kitchen tile, it is obvious that when I paid him that it was unfinished; otherwise, he would not have had to return to do work while I was out of town. In Attachment I have the original estimate information, along with notations of what work was never completed or startedAdditionally, I included what I would be willing to pay for his partial work on some of the work. I would be willing to accept a refund of $from *** *** to resolve this dispute. Sincerely, *** ***
*** *** ***
*** ** ***
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Attachment 1: Email from *** *** regarding estimateAttachment 2: Estimate received from *** ***Attachment 3: Estimate in an easy-to-read formatFloor1: Sample of poor workmanship with notesFloor2-9: Pictures of poor workmanship on floorAttachment 4: Letter from *** *** stating unable to complete work due to his healthAttachment 5: Estimate by *** *** on what is owed to *** *** from *** ***
Regards,
*** ***