First, I would like to state the fact that there was no contract involved. My fault for not having a contract signed by him, but we had worked with him on other projects in the past and had established a good working relationship. I engaged in this last project based on trust which is now as I...
understand, has no advantages and is not quite the proper way of conducting business. I had given [redacted] an estimate for various repairs he was requesting. He had agreed to my estimate and chose to move forward with the repairs. As we proceeded to conduct the repairs, [redacted] kept adding more to the work scope and wanting more repairs done of which we did. One of the main items on our list was to remove the old ceramic tile and install porcelain floor tile on the kitchen and dining area floors. My estimate for the floor install was $2150.00 and had already been agreed upon. When the time came to begin this procedure, he stated that he had found someone who would do the installation for $1000.00. He asked if we would consider a reduction in price and after further negotiation, we had agreed to a price of $1200.00. The tile he had purchased was an inferior grade tile and each tile was inconsistent in size and thickness which I pointed out to him from the start and told him that it would create a slight problem with the fit, and would not allow for a perfect result. Also after removing his old tile, there were several major cracks in the foundation, indicating the need for serious foundation repair. I had explained to him that the un-level floor would create another imperfect result and he said just to do the best I could do. He and his family were told to not be walking on the freshly laid tile and I have two witnesses who saw him and his wife walking on the freshly done work while the mortar was still wet. This is the cause for the lippage he is complaining about. Each day as we left his home, the lippage was not present and each morning as we came back, he had tape marking the tiles that were uneven. The tape also indicating that he had to have walked on the fresh work in order to apply the tape. Each day we would fix the tiles that were uneven at no additional cost and he was reminded to not be walking on the fresh work. This process went on for a period of about four days and at my expense. At this point it became obvious to me that my efforts to satisfy him were not working and were costing me a tremendous amount of money. Also at this time he presented me with an invoice that he created for me of the charges he felt he should pay for all the work that had been done, excluding several of the additional items that were already done and other items priced on his assumptions. In the history of my career, I have never let any customer tell me how much they were going to pay me for my services and I'm sure it doesn't work that way in his business or any other business for that matter. After giving serious thought to this situation, I determined that based on my estimates and the money he had already paid me for all the work that had been done, that I would sacrifice the balance of $3700.00 and he find some other contractor to complete the job. The $3700.00 is more than enough to cover the cost of having his whole floor redone. It is not my choice to conduct business in this manor, but in my opinion, there is no way this man will be satisfied with my services and the only thing I know to do is to let him keep the remaining balance of what is owed to me and pay it to someone else. I have over extended my services in a manor of trying to please him. All of his pictures were taken of unfinished repairs that would only require minor detail and clean up. I honestly don't know how I can satisfy this man besides giving him back the money he paid me for the work that had been completed. It was my opinion that when he had paid me for my services, he was satisfied with the quality of my workmanship. He did not pay me for any unfinished work. Thank you, [redacted] ###-###-#### [redacted] Wilner's Aggressive Home Repair Servicing Ft. Worth, TX. Remodeling / Renovations [redacted]
Tell us why herMr.[redacted] has been a good customer of mine and we have had a good working relationship together but he has some issues with some work that I did for him recently and they have yet to be re-solved. I would like to ask him if I can come to his home and view the repairs that he claims to have had done by another contractor. In all of his documentation and evidence displaying my unfinished work, he has offered no evidence of the work he claims to have had done. I saw no pictures, nor any form of documentation such as estimates or invoices showing that he has had any repairs done.The pictures taken of my work show just a few tiles in question. Those pictures are of unfinished work and mostly needing to be cleaned, re-grouted, and sealed. Somehow those few tiles grew into 22 tiles that he had replaced. I would like to see the repairs that have been done. The ceiling fan that he offered to pay $75.00 to have assembled and installed is a 72 inch remote controled jumbo lighted fan with a 48 inch extension. He made up his own price for my assembly and installation based on previous fan instals that I did for him at a discount in appreciation for his business. Those fans were simple, basic ceiling fans that I normally charge $125.00 each for installation and only charged him $75.00 each to install, saving him $100.00. I normally charge $200.00 for a remote jumbo 72" with an extension and my charges to him were only$112,50.The damage to the ceiling in the kitchen was done by the contractor that installed the cabinets and was not my responsibility,. By rights, I should charge him for this repair if I was to repair it.He assumed that based on the overall price I charged him for removing the cabinets that he would pay accordingly to have his hutch completely removed. Not so at all. The cabinets were attached with screws and nails to a flat wall. The hutch removal was a completely different operation and it wasn custom built into a recession, attached to two walls on each side and went from floor to ceiling. At first, he wanted just the countertop removed. The process had to be done carefully so as not to damage the hutch or the walls.Therefore it had to be cut into pieces in order to be removed. The process took two men two hours to complete the operation. The next day he decided to have us remove the entire hutch. Again, it had to be disassembled piece by piece and took one man 8 hours to remove. I never gave him permission to make up his own pricing for the work that my crew was doing.The ceiling in the front room he decided at a later date to have the popcorn removed and paint the ceiling. The reason popcorn texture was invented was to hide any and all flaws in the workmanship. There is nothing pretty about popcorn texture. He decided that he would help us. He tried to say that it was in my original estimate and in fact it was not. In and amongst him helping us, I am sorry to say that he created more damage by incorrectly scraping the texture off, resulting in him digging holes in the surface in about 20 different places. I showed him where the sheetrock was sagging from incorrect installation and not enough nails were used. I showed him where the surface was uneven. We not only fixed the mess that he created, but we also added screws and corrected what could be fixed without replacing the ceiling. The complete operation took two men 12 hours to complete. That is 24 man hours that I was only charging him 10 hours labor for. Again, he determined how much he would pay based on what I charged him for popcorn removal on the kitchen ceiling which is only 1/4 the size of the front room. The electrical outlet was moved but not wired in on behalf of him scheduling the new hutch to be installed before the electrical was finished. I was forced to stop the installation so the hutch could be installed. When a receptical is disconnected, it will shut down all the other outlets that follow to complete the circut. He said he had to hire an electrician to come and repair the damage that I did by moving the outlet, when in fact it just needed to be wired in. My charge to him was only 2 hours labor, $90.00, to move it which is also part of the remaining balance that I am not being paid for. I don't understand how I should have to pay him $150.00 for another contractor to come out and wire an outlet. I was asked to move it and I did. The damage he claims was done to a wall when moving cabinets was never discussed with me. I would be glad to fix or pay for it if there was some factual evidence to prove that I did it. Could it have been done by one of the other workers maybe while moving the cabinets into the home to be installed?I cannot count the number of times that his wife, himself, and his family had commented on what a good job we were doing for him and also how the floor looked really good. I feel that including all the discounted repairs that I have completed for him, that I have been paid fairly and in turn, he has received fair compensation. The remaining balance to be paid to me if I werre to finish the work on the floor and any other touch-up needed is more than enough to pay another contractor to finish my unfinished repairs and install a complete new floor. I cannot offer any money back nor can I discount my repairs any further.I am sorry if he is dissatisfied with my charges or the quality of work. The work I did for him just needed to be detailed and finished in order to complete everything.Thank you.e...
First, I would like to state the fact that there was no contract involved. My fault for not having a contract signed by him, but we had worked with him on other projects in the past and had established a good working relationship. I engaged in this last project based on trust which is now as I...
understand, has no advantages and is not quite the proper way of conducting business. I had given [redacted] an estimate for various repairs he was requesting. He had agreed to my estimate and chose to move forward with the repairs. As we proceeded to conduct the repairs, [redacted] kept adding more to the work scope and wanting more repairs done of which we did. One of the main items on our list was to remove the old ceramic tile and install porcelain floor tile on the kitchen and dining area floors. My estimate for the floor install was $2150.00 and had already been agreed upon. When the time came to begin this procedure, he stated that he had found someone who would do the installation for $1000.00. He asked if we would consider a reduction in price and after further negotiation, we had agreed to a price of $1200.00. The tile he had purchased was an inferior grade tile and each tile was inconsistent in size and thickness which I pointed out to him from the start and told him that it would create a slight problem with the fit, and would not allow for a perfect result. Also after removing his old tile, there were several major cracks in the foundation, indicating the need for serious foundation repair. I had explained to him that the un-level floor would create another imperfect result and he said just to do the best I could do. He and his family were told to not be walking on the freshly laid tile and I have two witnesses who saw him and his wife walking on the freshly done work while the mortar was still wet. This is the cause for the lippage he is complaining about. Each day as we left his home, the lippage was not present and each morning as we came back, he had tape marking the tiles that were uneven. The tape also indicating that he had to have walked on the fresh work in order to apply the tape. Each day we would fix the tiles that were uneven at no additional cost and he was reminded to not be walking on the fresh work. This process went on for a period of about four days and at my expense. At this point it became obvious to me that my efforts to satisfy him were not working and were costing me a tremendous amount of money. Also at this time he presented me with an invoice that he created for me of the charges he felt he should pay for all the work that had been done, excluding several of the additional items that were already done and other items priced on his assumptions. In the history of my career, I have never let any customer tell me how much they were going to pay me for my services and I'm sure it doesn't work that way in his business or any other business for that matter. After giving serious thought to this situation, I determined that based on my estimates and the money he had already paid me for all the work that had been done, that I would sacrifice the balance of $3700.00 and he find some other contractor to complete the job. The $3700.00 is more than enough to cover the cost of having his whole floor redone. It is not my choice to conduct business in this manor, but in my opinion, there is no way this man will be satisfied with my services and the only thing I know to do is to let him keep the remaining balance of what is owed to me and pay it to someone else. I have over extended my services in a manor of trying to please him. All of his pictures were taken of unfinished repairs that would only require minor detail and clean up. I honestly don't know how I can satisfy this man besides giving him back the money he paid me for the work that had been completed. It was my opinion that when he had paid me for my services, he was satisfied with the quality of my workmanship. He did not pay me for any unfinished work. Thank you, [redacted] ###-###-#### [redacted] Wilner's Aggressive Home Repair Servicing Ft. Worth, TX. Remodeling / Renovations [redacted]
Tell us why herMr.[redacted] has been a good customer of mine and we have had a good working relationship together but he has some issues with some work that I did for him recently and they have yet to be re-solved. I would like to ask him if I can come to his home and view the repairs that he claims to have had done by another contractor. In all of his documentation and evidence displaying my unfinished work, he has offered no evidence of the work he claims to have had done. I saw no pictures, nor any form of documentation such as estimates or invoices showing that he has had any repairs done.The pictures taken of my work show just a few tiles in question. Those pictures are of unfinished work and mostly needing to be cleaned, re-grouted, and sealed. Somehow those few tiles grew into 22 tiles that he had replaced. I would like to see the repairs that have been done. The ceiling fan that he offered to pay $75.00 to have assembled and installed is a 72 inch remote controled jumbo lighted fan with a 48 inch extension. He made up his own price for my assembly and installation based on previous fan instals that I did for him at a discount in appreciation for his business. Those fans were simple, basic ceiling fans that I normally charge $125.00 each for installation and only charged him $75.00 each to install, saving him $100.00. I normally charge $200.00 for a remote jumbo 72" with an extension and my charges to him were only$112,50.The damage to the ceiling in the kitchen was done by the contractor that installed the cabinets and was not my responsibility,. By rights, I should charge him for this repair if I was to repair it.He assumed that based on the overall price I charged him for removing the cabinets that he would pay accordingly to have his hutch completely removed. Not so at all. The cabinets were attached with screws and nails to a flat wall. The hutch removal was a completely different operation and it wasn custom built into a recession, attached to two walls on each side and went from floor to ceiling. At first, he wanted just the countertop removed. The process had to be done carefully so as not to damage the hutch or the walls.Therefore it had to be cut into pieces in order to be removed. The process took two men two hours to complete the operation. The next day he decided to have us remove the entire hutch. Again, it had to be disassembled piece by piece and took one man 8 hours to remove. I never gave him permission to make up his own pricing for the work that my crew was doing.The ceiling in the front room he decided at a later date to have the popcorn removed and paint the ceiling. The reason popcorn texture was invented was to hide any and all flaws in the workmanship. There is nothing pretty about popcorn texture. He decided that he would help us. He tried to say that it was in my original estimate and in fact it was not. In and amongst him helping us, I am sorry to say that he created more damage by incorrectly scraping the texture off, resulting in him digging holes in the surface in about 20 different places. I showed him where the sheetrock was sagging from incorrect installation and not enough nails were used. I showed him where the surface was uneven. We not only fixed the mess that he created, but we also added screws and corrected what could be fixed without replacing the ceiling. The complete operation took two men 12 hours to complete. That is 24 man hours that I was only charging him 10 hours labor for. Again, he determined how much he would pay based on what I charged him for popcorn removal on the kitchen ceiling which is only 1/4 the size of the front room. The electrical outlet was moved but not wired in on behalf of him scheduling the new hutch to be installed before the electrical was finished. I was forced to stop the installation so the hutch could be installed. When a receptical is disconnected, it will shut down all the other outlets that follow to complete the circut. He said he had to hire an electrician to come and repair the damage that I did by moving the outlet, when in fact it just needed to be wired in. My charge to him was only 2 hours labor, $90.00, to move it which is also part of the remaining balance that I am not being paid for. I don't understand how I should have to pay him $150.00 for another contractor to come out and wire an outlet. I was asked to move it and I did. The damage he claims was done to a wall when moving cabinets was never discussed with me. I would be glad to fix or pay for it if there was some factual evidence to prove that I did it. Could it have been done by one of the other workers maybe while moving the cabinets into the home to be installed?I cannot count the number of times that his wife, himself, and his family had commented on what a good job we were doing for him and also how the floor looked really good. I feel that including all the discounted repairs that I have completed for him, that I have been paid fairly and in turn, he has received fair compensation. The remaining balance to be paid to me if I werre to finish the work on the floor and any other touch-up needed is more than enough to pay another contractor to finish my unfinished repairs and install a complete new floor. I cannot offer any money back nor can I discount my repairs any further.I am sorry if he is dissatisfied with my charges or the quality of work. The work I did for him just needed to be detailed and finished in order to complete everything.Thank you.e...