Wil's BBQ Sauce Inc.

In reference to complaint ID *** the information has been reviewed and we have attached a spreadsheetexplaining the payments that were made and where they were posted toNot all copays were made in full on theDate of Service and several payments were put towards copay's on different dates.We have arranged a list of the payments that we have record of for each family memberPlease note that on8/14/the copay had been agreed to be waved and only a $10.00/per Patient self-pay fee was chargedThe totalof $for that date has been excluded from both the Copay Owed and the Amount Collected.To take a closer look, on 03/10/the $copays that were collected went towards a DOS of 12/16/2014for both the daughter and the sonThe son, on the other hand, had an additional $paid towards his copay ofthe same day DOS (03/10/2015); therefore leaving him with a $balance for that dayMeanwhile, thedaughter's co pay had not been collected for that particular DOS (03/10/15) and therefore leaving her with abalance of $25.00.Furthermore, on 02/04/the daughter's co pay was paid in full but the son's was notOnly $had beencollected for the same day DOSleaving the son now, with a balance of $As stated in the rebuttal letterfrom the Patient the payments did indeed total up to $for the months of February and MarchHowever,not all capay's had been collected in full and other copays went towards the father and mother's copay'sCurrently,only the son and daughter have outstanding balances.Please consider the total amount owed in copay's is $775.00, in which we have collected a total of $720.00towards them; essentially leaving the current balance as it stands at $55.00.Once again, with proper proof of payment we would be most obliged to update our records and consider thebalance paid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10790751, and have determined that this does not resolve my dispute
I have reviewed my records all the way back to January of 2014.? In that time we have paid MiHills a total of $990.? ? On the spreadsheet you sent, you note that there is a "$charge" that was removed from the amount? collected column, HOWEVER it was not removed from the copay owed column.? ? Also, on the dates of 2/and 3/in 2015, there were two entries of $charged and $paid.? ? Again, you charged us $and that is what was paid.? Those two errors amount to $of the supposed? $you think we owe.? This is yet another example of the poor book keeping that has caused this situation to escalate to this point.? You are also attempting to collect for dates of service? over the course of a? full year.? ? The amounts paid at that time were what we were charged.? At no point during the months of February and March of were we told that we were being charged for services from last December.? It is unethical and fraudulent of you to come back now, nearly a full year later, and attempt to collect extra money because you forgot to charge us or failed to charge us or waived a copay or whatever else you want to use as justification for this attempted shakedown.? And as I pointed out, your OWN SPREADSHEET doesn't reflect the proper amounts you think you are owed.? Why in the world would you think I'd just take your word for it that any of the information you are providing is even close to being accurate??? You need to accept that your office has made several errors in book keeping and stop attempting to push your mistakes onto us
Regards,
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