Scratch and Dent StoreBroad StPlartsburgh, NY 12901###-###-####We are working diligently to resolve the odor issue with the refrigerator owned by Mrand Mrs***.We have provided dutiful service and support in a timely manors, and have processed the claims anddocumentation to t he manufacturer, Electrolux Home ProductsAs this refrigerator is under f ullManufacturer's warranty, Electrolux ultimately makes the decision on how to resolve the customer'srefrigerator failure, and Wilson Appliance then executes the procedureUnfortunately, t he timelinessof t his decision making process was not satisfactory to the ***s.In order to limit the distress to t he customers, Mrand Mrs***; we have offered to provide a loanedrefrigerator without a charge to them, while Electrolux provides an agreeable resolutionThis offer wasrefused, as a temporary solution to bridge the gap of time without a refrigerator.As of today, December 7, 2015, Electrolux has agreed to provide a complete refund for this refrigerator.Mrand Mrs [redacted] will be at their own decision to fulfill their replacement.Please understand that we do not build these refrigerators, and we try and align our company with thestrongest manufacturersBut component failures can occur with any brand at any timeI hope that ourresponsive and committed service with your new purchase will help to re-gain your confidence in ourcompany.Sincerely,Nathan MWilsonPresident
Scratch and Dent StoreBroad StPlartsburgh, NY 12901###-###-####We are working diligently to resolve the odor issue with the refrigerator owned by Mrand Mrs***.We have provided dutiful service and support in a timely manors, and have processed the claims anddocumentation to t he manufacturer, Electrolux Home ProductsAs this refrigerator is under f ullManufacturer's warranty, Electrolux ultimately makes the decision on how to resolve the customer'srefrigerator failure, and Wilson Appliance then executes the procedureUnfortunately, t he timelinessof t his decision making process was not satisfactory to the ***s.In order to limit the distress to t he customers, Mrand Mrs***; we have offered to provide a loanedrefrigerator without a charge to them, while Electrolux provides an agreeable resolutionThis offer wasrefused, as a temporary solution to bridge the gap of time without a refrigerator.As of today, December 7, 2015, Electrolux has agreed to provide a complete refund for this refrigerator.Mrand Mrs [redacted] will be at their own decision to fulfill their replacement.Please understand that we do not build these refrigerators, and we try and align our company with thestrongest manufacturersBut component failures can occur with any brand at any timeI hope that ourresponsive and committed service with your new purchase will help to re-gain your confidence in ourcompany.Sincerely,Nathan MWilsonPresident