Wilson Auto & Truck Repair

The customer dropped her car off June 23, to have her exterior door handle replaced, remove a shorted security system and replaced ignition switch and re-keyed her ignition keyAt that time she signed the Repair Order and for these repairsWe have no record of the customer requesting to have her battery and alternator replaced nor do we have any business records demonstrating a that a battery and/or alternator was ever replacedShe never came to pick up her vehicle after these repairs were made; sent two letter to customer requesting she pick up her vehicle and pay her billThe first letter was returned undeliverableSent a 2nd letter by certified mail to customer in September of to come and pick up her vehicle and pay bill or there would be a $per day storage feeCustomer called and requested relief; we agreed that if she came in paid the remainder of the bill, $197.18, she could pick up her vehicleShe requested the vehicle be towed to her apartment complex and we agreed for a $feeUpon arrival the tow driver placed the vehicle in an empty parking spaceAfter successfully placing the vehicle into the parking spot the customer then told the driver the vehicle had to be moved to the rear of the building as she was not permitted have her vehicle parked in that spotThe driver agreed but informed her that he could not place the vehicle in the spot she requested due the space's location and the size of the truckThe vehicle was dropped off in the spot desired by the customer to the best of the driver's skills and abilities based on the weather conditions and other conditions beyond his control.Based on these facts the business has performed all the work requested by the customer and went above and beyond its abilities due to the physical dimensions, as well as the weather conditions that existed on date on the date in question, of the parking lot

The customer dropped her car off June 23, 2014 to have her exterior door handle replaced, remove a shorted security system and replaced ignition switch and re-keyed her ignition key. At that time she signed the Repair Order and for these repairs. We have no record of the customer requesting to have...

her battery and alternator replaced nor do we have any business records demonstrating a that a battery and/or alternator was ever replaced. She never came to pick up her vehicle after these repairs were made; sent two letter to customer requesting she pick up her vehicle and pay her bill. The first letter was returned undeliverable. Sent a 2nd letter by certified mail to customer in September of 2015 to come and pick up her vehicle and pay bill or there would be a $25.00 per day storage fee. Customer called and requested relief; we agreed that if she came in paid the remainder of the bill, $197.18, she could pick up her vehicle. She requested the vehicle be towed to her apartment complex and we agreed for a $40.00 fee. Upon arrival the tow driver placed the vehicle in an empty parking space. After successfully placing the vehicle into the parking spot the customer then told the driver the vehicle had to be moved to the rear of the building as she was not permitted have her vehicle parked in that spot. The driver agreed but informed her that he could not place the vehicle in the spot she requested due the space's location and the size of the truck. The vehicle was dropped off in the spot desired by the customer to the best of the driver's skills and abilities based on the weather conditions and other conditions beyond his control.Based on these facts the business has performed all the work requested by the customer and went above and beyond its abilities due to the physical dimensions, as well as the weather conditions that existed on date on the date in question, of the parking lot.