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Wilson Bates Appliance Stores, Inc.

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Reviews Wilson Bates Appliance Stores, Inc.

Wilson Bates Appliance Stores, Inc. Reviews (2)

*** *** purchased Southern Motion recliners and a sofa from Wilson-Bates on August 19, *** *** also purchased an additional year fabric protection warranty. Southern Motion comes with a year parts and labor warranty on their product. During the
1st year there was a repair done on the furniture under warranty. *** *** moved to Pocatello Idaho and had another problem with the furniture after the 1st yearShe was told Pocatello was not in our service area, but if she brought it to our store, we would see what the manufacture could do for her*** *** insisted that we should come pick up the furnitureShe also told her sales person, *** ***, that she did not want it fixed and wanted to get a different set of furniture because she did not feel the furniture would continue to perform. Wilson-Bates made contact with *** *** with ***, a Southern Motion dealer in Pocatello *** was able to get a replacement authorized by Southern Motion on 9-23-15. We informed *** *** that replacement had been authorized. From the beginning, all *** *** wanted is to trade out the furniture she felt was of poor qualityShe was told she would need to bring her furniture back, reselect another set of furniture, and pay all of the payments that she had not paid since May which is now $1697.85. *** *** now thinks that she should be able to just return the furniture for a full refund along with interest paidThat is not one of the options. Wilson-Bates’ store attorney has also relayed that information in a letter dated 10-21-15. *** ***Wilson-BatesCredit Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The following document is being submitted to the Idaho State Attorney Generals Office. I plan to seek the best attorney in the state to legally pursue a full- refund for this horrible furniture.
I was never interested in being forced into accepting replacement furniture supplied by Wilson-Bates. Wilson-Bates will not take advantage of us.Regards,[redacted]

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Address: 2560 Overland Avenue, Burley, Idaho, United States, 83318

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