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Wilson Building Maintenance

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Wilson Building Maintenance Reviews (1)

Initial Business Response / [redacted] (1000, 5, 2016/06/27) */ Contact Name and Title: [redacted] General Man Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @airservicesheatac.com I would first like to thank you for bringing this to our attentionWe looked into the Amana website for preferred vendors and we did not show up on the listI assure you that we are a preferred vendor for amnana and have been for plus yearsWe have sold and serviced hundreds of Amana equipment( including PTAC units) over the yearsWe sell and service Amana PTAC units all of the timeSo I was very surprised to not find us on the listI called Amana as soon as I got this informationThey stated that there has been some kind of mistake on there end and several vendors have disappeared from there websiteSo again thank you for letting us knowWe are again back on the listing for preferred vendors as we should have been all along Unfortunately Amana does not pay for a warranty call for us to go out and service equipment that we did not installIf we are the ones who install it it would be fully covered by our company, parts and laborFrom what I understand is that you where told this before we had ever went out on the callOnce we showed up we found that there was a bad motor in the unitWe then fixed the unit for you and warrantied the part but charged you for laborWhen we left the unit was coolingWe are sorry that this was not clear to youFor that reason we stand behind everything that we do and we will refund your money back to you (123.00)Our company has a 100% satisfaction guarantee and if you are not happy with the work that we did we will refund you the money for the repairI am glad to hear that you got your problems resolved through Amana, it would not be good to be without AC in this hot weatherPlease feel free to call me ( [redacted] , General Manager) if you would like to discuss this any further Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The unit was NOT cooling when they left - this is untrueThis was not clear to us? It was hot air blowing out of the machine - I think we know hot from cold However, we do want our money backHow disappointing -we bought our entire heating / cooling system from this dealer (not this PTAC unit) and they make a statementThat really is badWe will take our business elsewhere from now on Final Business Response / [redacted] (4000, 9, 2016/06/29) */ I'm am sorry for the confusionAccording to my notes indicated that you had cold air when we leftI will check again with the tech on this caseIt is our policy to not collect if they are not fixedI am going to check again and if that is the case I will be correcting this with the tech that went out thereI do apologize for the confusion and if we left your not finished and collected I do apologize for that as well and will correcting thisYour refund has already been sent out and if you have not received it by next week please call the officeOnce again thank you for bringing this to my attention and sorry for the miscommunication

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