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Wilson Construction Ltd.

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Reviews Wilson Construction Ltd.

Wilson Construction Ltd. Reviews (5)

Initial Business Response / [redacted] (1000, 7, 2016/08/25) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] I am not surprised by this complaint at allI invoiced [redacted] [redacted] I sent my first reminder of the balance owing [redacted] All contact regarding this client was done through the [redacted] According to her emails, so was passing the information on to [redacted] This is confirmed by the fact, that in the last email I said the account was going to go to collections and [redacted] in fact contacted me and paid the billI feel that I gave sufficient time to pay the bill without having to pursue other collection avenues [redacted] Numerous hours went into fixing this file and the work has all been completed, filed and paid for [redacted] came into the office and spoke to one of my staff, ***, and she explained all the work that had been done [redacted] agreed that a lot of work was done and that he did not have an issue with our serviceHe even suggested that we continue doing his workTo which [redacted] said that the relationship was "broken" and that would not be bestI then emailed [redacted] and requested she find someone else to do her workOur dealings with [redacted] and [redacted] were of a professional manner and I stand by how the situation was handled [redacted] Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is not satisfactoryAs per the email forwarded to you I was billed and threatened to be sent to collections before the taxes were completed [redacted] " [redacted]

Initial Business Response /* (1000, 5, 2017/03/15) */
The employee on duty called me this morning (3/15/17) to inform me that there was a problem with this particular customer, Ms***, the evening of 3/14/around 6:20pm According to the employee, Ms*** came in when there was another
customer unloading the last load of their moving truck into the elevator to put their items into their storage unitMs*** told the employee that she "sees the big U-Haul at the elevator", then proceeded to rais her voice and began to speak in an agitated manner to the employee that "she was not waiting for anybody else and needed to go up to her unit right away" She then stated that she was in a hurry Our employee reminded her of our policy that assistance is handled in an orderly fashion with customers being helped in the order of their arrival, and because the customer loading the elevator arrived long before Ms***, the employee had to allow them to complete their unloading The employee also informed Ms*** that she would be able to take her up the elevator with the customer unloading the moving truck; but Ms*** would have to wait until the load was placed into the elevator and it would only be a few more minutes This is when Ms*** began to shout at our employee saying that we were treating her unfairly and this was no way to act toward a customer; she was in a hurry and was due at work soon, so she should be allowed to go up right away The employee then noticed on the security camera screen that the customer unloading their truck had finished and was ready to go up She told Ms*** she needed to run the elevator and would meet her at the elevator doors to take her up with the other customer The employee then closed the rolling metal security door to secure the office area from the lobby (as we always do when leaving the office area) Apparently Ms*** saw this as an act of rudeness from the employee The employee assured me there was no malice or intent to anger Ms***; she was simply informing her that she would meet Ms*** at the elevator and then secured the office This is not unusual behavior, but is done EVERY TIME the employee leaves the office unattended Ms*** did go meet the employee at the elevator and proceeded to ride up the elevator with her items to store in her storage unit with the other customer (agreeing to stand between the two carts that the other customer had filled with their items) She left no further indication that she was truly dissatisfied with the level of service, protocol or procedures that are followed by our employee or the business
Ms*** did contact one of the owners this morning by phone and after giving him a piece of her mind, he simply stated that if she was truly that unhappy with our level of service (which is no different than that of any other customer's service; and we have many happy repeat and referral customers), then she should probably look for storage elsewhere that may fit her needs better We do not normally make this suggestion to a customer; it goes against any and all business sense Ms*** just seemed determined to be upset with our service and may have been having a bad day and unwittingly took it out on our employee as well as the business Our employee then stated that Ms*** returned again this morning as was as pleasant as could be and they had a nice conversation and no confrontation or ill-well was displayed
Then this morning our employee noticed a negative review on Google This is when the employee called me to inform me of the previous evening's events The employee had a brief conversation initiated by the other customer (who was unloaded the moving truck prior to Ms***'s arrival at our facility) after Ms*** left The other customer told the employee that after hearing Ms*** complaining and grumbling as she was getting her items to store from her vehicle to ride up the elevator, they also sensed that she was simply in a bad mood
We cannot make sense of this complaint or the negative review, other than it must have stemmed from some other anxiety that existed within Ms*** that day, and her visit to our facility was the tipping point The review as well as the complaint seems to be a knee-*** reaction from this customer with no reflection on the events as they actually occurred I am disputing this claim and complaint In no way was our employee rude to Ms***; the owner (***) also was not rude, but rather matter-of-fact in his assessment of her need for other accommodations for storage It was Ms***'s attitude that precipitated this entire situation Please deny this complaint as these accusations are patently

Initial Business Response /* (1000, 5, 2017/03/15) */
The employee on duty called me this morning (3/15/17) to inform me that there was a problem with this particular customer, Ms***, the evening of 3/14/around 6:20pmAccording to the employee, Ms*** came in when there was another
customer unloading the last load of their moving truck into the elevator to put their items into their storage unitMs*** told the employee that she "sees the big U-Haul at the elevator", then proceeded to rais her voice and began to speak in an agitated manner to the employee that "she was not waiting for anybody else and needed to go up to her unit right away"She then stated that she was in a hurryOur employee reminded her of our policy that assistance is handled in an orderly fashion with customers being helped in the order of their arrival, and because the customer loading the elevator arrived long before Ms***, the employee had to allow them to complete their unloadingThe employee also informed Ms*** that she would be able to take her up the elevator with the customer unloading the moving truck; but Ms*** would have to wait until the load was placed into the elevator and it would only be a few more minutesThis is when Ms*** began to shout at our employee saying that we were treating her unfairly and this was no way to act toward a customer; she was in a hurry and was due at work soon, so she should be allowed to go up right awayThe employee then noticed on the security camera screen that the customer unloading their truck had finished and was ready to go upShe told Ms*** she needed to run the elevator and would meet her at the elevator doors to take her up with the other customerThe employee then closed the rolling metal security door to secure the office area from the lobby (as we always do when leaving the office area)Apparently Ms*** saw this as an act of rudeness from the employeeThe employee assured me there was no malice or intent to anger Ms***; she was simply informing her that she would meet Ms*** at the elevator and then secured the officeThis is not unusual behavior, but is done EVERY TIME the employee leaves the office unattendedMs*** did go meet the employee at the elevator and proceeded to ride up the elevator with her items to store in her storage unit with the other customer (agreeing to stand between the two carts that the other customer had filled with their items)She left no further indication that she was truly dissatisfied with the level of service, protocol or procedures that are followed by our employee or the business
Ms*** did contact one of the owners this morning by phone and after giving him a piece of her mind, he simply stated that if she was truly that unhappy with our level of service (which is no different than that of any other customer's service; and we have many happy repeat and referral customers), then she should probably look for storage elsewhere that may fit her needs betterWe do not normally make this suggestion to a customer; it goes against any and all business senseMs*** just seemed determined to be upset with our service and may have been having a bad day and unwittingly took it out on our employee as well as the businessOur employee then stated that Ms*** returned again this morning as was as pleasant as could be and they had a nice conversation and no confrontation or ill-well was displayed
Then this morning our employee noticed a negative review on GoogleThis is when the employee called me to inform me of the previous evening's eventsThe employee had a brief conversation initiated by the other customer (who was unloaded the moving truck prior to Ms***'s arrival at our facility) after Ms*** leftThe other customer told the employee that after hearing Ms*** complaining and grumbling as she was getting her items to store from her vehicle to ride up the elevator, they also sensed that she was simply in a bad mood
We cannot make sense of this complaint or the negative review, other than it must have stemmed from some other anxiety that existed within Ms*** that day, and her visit to our facility was the tipping pointThe review as well as the complaint seems to be a knee-*** reaction from this customer with no reflection on the events as they actually occurredI am disputing this claim and complaintIn no way was our employee rude to Ms***; the owner (***) also was not rude, but rather matter-of-fact in his assessment of her need for other accommodations for storageIt was Ms***'s attitude that precipitated this entire situationPlease deny this complaint as these accusations are patently false

Initial Business Response /* (1000, 5, 2016/11/07) */
We have received the notice of complaint issued by our tenant, Ms. [redacted] regarding her recent negative experience at our storage faeility, BSK Storage, located in Valparaiso, Indiana. While we are disappointed to she hear felt the need...

to file such a complaint regarding the timeliness of payments versus the notification procedures for delinquent accounts; there are truly two sides tet every story. The following is ours.
The tenant did sign a Self Storage Rental Lease Agreement which has an associated Terms and Conditions of Rental Agreement as well as initialing and signing the Statement of Understanding Policies and Release ofLiability document, on April 6, 2013,
The following points are true:
· The RENT portion of the Agreement states that "payments must be received...on the first day of each Rental Month",
· In the Term and Conditions document, item #6, it states "Payments are due on the anniversary day of the date of move-in each month; a 5 day grace period is given for prorating payments. If no payment is made within the grace Period, the account will he charged a Late Fee...and the unit will be considered in default according to IC 26-3- 8"—Lessor will send by first class-mail a "notice of default";...
•
Indiana Code IC 268 was updated on July 1, 2014 to include electronic mail as a valid means of dissemination of information to tenants in lieu of sending notices/letters/invoices by First Class mail.
· When the laws governing Self Storage operations change, we do not re-issue new leases with the new language
contained in any updated lows enacted by the State. This would prove to be extremely difficult and would require all new signatures from all tenants, etc.
· Ms. [redacted] supplied us with an email address to which we began sending notifications, We cannot be responsible for email addresses that change, expire, are abandoned, etc, It is the tenant's responsibility as in item 105 of the Terms and Conditions to apprise us of any changes in address, email, etc.
· On I 1/28/I 5 M. [redacted] gave us the email address of ANNEMC123*FRONTIER.COM. We used this address to send messages, receipts, etc. On October 24, 2016 when Ma. [redacted] came in to complain about not receiving proper notification of the delinquent status of her account; she informed [redacted], our employee, that "I haven't used that email for years". Flow would we know without being told,
· At the beginning of 2016, we, as many companies have, decided to go to an electronic notification system (email) to help maintain a lower cost of doing business, help make the daily workload of our staff more efficient and timely as they serve customers, both walk-in, incoming calls, mails, etc as well as give them more time to attend to the physical nature of carrying out the daily operations and maintaining the appearance of the property. Entailing is very efficient, I cannot think of a time when my utility company Or telephone service provider or bank called me to lot trie know I was a couple days late in making a payment; that would simply be unheard of and far too time consuming. We are becoming mom efficient too.
· Given the above points, and feeling that we are in the right on this ease, I um still going to credit the late face issued on Ms. [redacted] account, bringing her account balance to zero [redacted] as of 11/4/2016. I hope she feels satisfied with the resolution. We will make changes to our documents and proeedurca when renting to tenants to make sure they are well informed of the communication procedures as well as their responsibility in keeping us informed of changes to their information,

Initial Business Response /* (1000, 7, 2016/08/25) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email:[redacted]
I am not surprised by this complaint at all. I invoiced [redacted]. [redacted] I sent my first...

reminder of the balance owing [redacted] All contact regarding this client was done through the [redacted] According to her emails, so was passing the information on to [redacted] This is confirmed by the fact, that in the last email I said the account was going to go to collections and [redacted]in fact contacted me and paid the bill. I feel that I gave sufficient time to pay the bill without having to pursue other collection avenues. [redacted] Numerous hours went into fixing this file and the work has all been completed, filed and paid for. [redacted] came into the office and spoke to one of my staff, [redacted], and she explained all the work that had been done. [redacted] agreed that a lot of work was done and that he did not have an issue with our service. He even suggested that we continue doing his work. To which [redacted] said that the relationship was "broken" and that would not be best. I then emailed [redacted]and requested she find someone else to do her work. Our dealings with [redacted] and [redacted] were of a professional manner and I stand by how the situation was handled. [redacted]
Initial Consumer Rebuttal /* (3000, 9, 2016/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is not satisfactory. As per the email forwarded to you I was billed and threatened to be sent to collections before the taxes were completed. [redacted]" [redacted]
[redacted]

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Address: 79 Midland Pl SE, Calgary, Alberta, Canada, T2X 1P8

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