Wilson Electronics, LLC Reviews (8)
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Wilson Electronics, LLC Rating
Address: 3301 E Deseret Dr, St George, Utah, United States, 84790-5446
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Dear [redacted] , We are very sorry to hear of your dissatisfaction with the customer support you received from our companyI understand you have reached out to us a few timesWe would like to resolve this issue and make sure you are taken care of as we pride ourselves in our customer service and care for our customersIf you can reach back out to us we would like to take steps to resolve this issue for you! Thank you very much!
Hello [redacted] , We are sorry to hear you are not happy with the customer service you received from our companyWe would like to try to come to a resolution and resolve this issue for youIf you can reach out to us we would be happy to work through this issue with you and see what we can work outWe are available by phone at 1-866-294-or by email at [email protected] look forward to hearing from you and getting this problem addressed!
Complaint: ***
I am rejecting this response because:This seems to be a response to another complaint, not mineMy complaint was due to equipment I returned and failed to recieve a proper refund
Sincerely,
*** ***
Hello ***,I am sorry to hear about this experienceWe definitely would like to help you get your booster back up and running and turn this into a pleasant experience with our team in the endIf you can reach out to us, we would like to come to a resolution to this problemWe want to assure you we will do our best to help in anyway we can in this matterWe can be reached by phone at 1-866-294-or email at [email protected] hope to hear back from you!Defective product that Wilson Electronics fails to supportProduct returned (5) TIMES DUE TO DEFECTSThe past (6) months of trying to work with their support to get cell service in a basement has been pleasant but none of their promises, suggestions or work arounds solved cell service problemsThe fact that the first (5) returns got a turn around time of days made it bearable BUT NOT TOLERABLEThe day the product had to be returned under warranty to Wilson electronics became a horror storyI HAVE BEEN WORKING WITH THEIR SUPPORT FOR (3) WEEKS AND STILL HAVEN'T GOT THE PRODUCT UNDER WARRANTY RETURNED
Hello ***, I am sorry to hear about this experienceWe definitely would like to help you get your booster back up and running and turn this into a pleasant experience with our team in the endIf you can reach out to us, we would like to come to a resolution to this problemWe want to assure
you we will do our best to help in anyway we can in this matterWe can be reached by phone at 1-866-294-or email at [email protected] hope to hear back from you! Defective product that Wilson Electronics fails to supportProduct returned (5) TIMES DUE TO DEFECTSThe past (6) months of trying to work with their support to get cell service in a basement has been pleasant but none of their promises, suggestions or work arounds solved cell service problemsThe fact that the first (5) returns got a turn around time of days made it bearable BUT NOT TOLERABLEThe day the product had to be returned under warranty to Wilson electronics became a horror storyI HAVE BEEN WORKING WITH THEIR SUPPORT FOR (3) WEEKS AND STILL HAVEN'T GOT THE PRODUCT UNDER WARRANTY RETURNED
Dear [redacted], We are very sorry to hear of your dissatisfaction with the customer support you received from our company. I understand you have reached out to us a few times. We would like to resolve this issue and make sure you are taken care of as we pride ourselves in our customer service and care for our customers. If you can reach back out to us we would like to take steps to resolve this issue for you! Thank you very much!
Dear [redacted], We are very sorry to hear of your dissatisfaction with the customer support you received from our company. I understand you have reached out to us a few times. We would like to resolve this issue and make sure you are taken care of as we pride ourselves in our customer service and...
care for our customers. If you can reach back out to us we would like to take steps to resolve this issue for you! Thank you very much!
Hello [redacted], We are sorry to hear you are not happy with the customer service you received from our company. We would like to try to come to a resolution and resolve this issue for you. If you can reach out to us we would be happy to work through this issue with you and see what we can work...
out. We are available by phone at 1-866-294-1660 or by email at [email protected]. We look forward to hearing from you and getting this problem addressed!