Wilson Home Heating

Review: Spoke to owner/manager [redacted] at Wilson Home Heating. We had called for a week to get Kerosene delivered. We have animals in the house. We were told that it would be 1-4 days for delivery. We said fine we should be ok til then and gave our information for payment to them. As of today we still have not rcv'd any oil to heat our house. We had called several times since the 4th day of not showing up and was told that we would try to come out tomorrow x's several days now. We are just about out of oil if not already-since I am at work we could have ran out. When I called today and spoke to [redacted] today she had said they are extremely busy and would not be able to get out until Wednesday or Thursday now and was very rude. When told her that we have animals in the house and are out she said yes maam- I see you bought 50 gallons before and maybe should have bought more and told us to get our oil from somewhere else and hung up on me. They are pretty much the only heating company that handles our area that delivers 50 gallons. This is not a way to treat their customers. Now we are stuck with the freezing temperatures outside. They used to deliver on emergency basis and within 1 day.Desired Settlement: Want people to know how much they care about paying customers and would like to have our Kerosene delivered which we waited now for a week and gave payment information for already and before our pipes burst.