I am rejecting this response because:even though I did sign the exempt box, thinking that it just meant the condition of the car i.eone of the doors does not close well, there are some minor dents, the driver side visor is missing,I had no idea that the odometer would have such a drastic discrepancy.I also reject the claim that I tried to blackmail Progressive Auto CenterThey were the first to offer money to keep the car, I only countered their offerThat is not blackmail.They should have had the ethical business practice to disclose that there was a discrepancy since they were already aware of the factThe fact that they did not shows poor business ethics.I would like to return the car, and have my money refunded as well as the money that I paid for the maintenance and partsThank you very much- [redacted]
To whom it may concern,We here at progressive Auto Center sell used vehicles and as every one knows it is hard to predict what happens with used vehiclesTherefor we offer extern warranties from well known warranty companies and [redacted] was offered one of these warranties, but kindly declinedAlso we do allow people to take the car to their mechanic to inspect the car, but this was not something [redacted] requestedHis focus was on keeping price to the minimum, which was also why we lowered the price a good amount to his liking so we could make a dealWhile we were signing the paperwork [redacted] was made aware that the car is sold as-is, and he signed a paper that stated that, which he has a copy ofThe Buyers Guide where it states he signed that the car was bought is attached to this letterSo that the car has broken down and has had issues is all on his partIf we can be of further assistance please contact us again.Sincerely, [redacted] ***i, Owner of Progressive Auto Center
To whom it may concernProgressive auto center sold the toyota sienna xle to mr [redacted] with the TMU mileage Mr [redacted] was inform at the time of purchase, the toyota sienna sold TMU and I inform him cars over years in california is exepmt,and mr [redacted] sign the buyers guide where it say car sold as is and TMUafter few month of the purchase of the toyota sienna mr [redacted] wants to keep the van and pay him extra money very much (black mail us)
I have received the complaint of [redacted] ***I personally talked to my employee ***, which said that he was shocked to hear about the complaintHe remembers talking to [redacted] , but the information that he provides, is not what happened according to my employeeNone of my other employees heard [redacted] yelling or cussing on the phone on this specific day [redacted] told me that [redacted] called us, because he wanted to be approved on a car loanWhen he looked at [redacted] 's information, he replied that he did not believe that [redacted] could be approvedAfter [redacted] received the information on the phone, he started cussing and sounded aggressive [redacted] was shocked by the response that he received, and therefore hung up the phone
I am rejecting this response because: This business is absolutely lying about the incident. They are taking no responsibility for their employees actions. In addition to threatening me and making racial slurs, this person also ran my credit after telling me he had not done so. I have the credit report to prove it. My wife called and spoke with "***" and he did not deny any if his actions either. After receiving the complaint from the BBB, the so-called owner called me a couple of times while I was at work. The first time, I picked up and he said "I want to know why you filed a complaint" and because the employee I complained on never gave me to a manager like I asked nor gave me info on speaking to a manager, I couldn't be sure that this was not the same person. They both have accents. So I hung up because I do not know who was calling me and if it was to further berate me. The owner called a second time and left me a voicemail which I still have. He said "now you are the one being rude" (because I hung up). He sounded more like he was looking for an argument so I decided it was best to not call back and handle this through the BBB. I do not wish for anyone associated with this business to contact me again. They have cursed me out, threatened me, called me a [redacted] , ran my credit without my permission, harrassed me, and now is lying about the entire incident instead of apologizing and taking responsibility. Sincerely, [redacted] ***
I have received the complaint of [redacted]. I personally talked to my employee [redacted], which said that he was shocked to hear about the complaint. He remembers talking to [redacted], but the information that he provides, is not what happened according to my employee. None of my other employees heard...
[redacted] yelling or cussing on the phone on this specific day. [redacted] told me that [redacted] called us, because he wanted to be approved on a car loan. When he looked at [redacted]'s information, he replied that he did not believe that [redacted] could be approved. After [redacted] received the information on the phone, he started cussing and sounded aggressive. [redacted] was shocked by the response that he received, and therefore hung up the phone.
After I read the response I talked to [redacted] to hear what he had to say. My employee totally denies both threatening [redacted] and making racial slurs. There is no reason for calling him names or threatening him, when our only goal is to sell cars. We live of reputation so why ruin that for a person that can't get a loan through us. It is true that he pulled the credit to check the information, which I mentioned in the last response. According to my employee [redacted] gave him his permission to run his credit, which makes sense since that is the only way we can get his information. Without his information we can't get him a loan.
It is also true that I called [redacted]. It is easier to talk over the phone, than it is talking through Revdex.com. I wanted to apologize for the inconvenient that this issue has caused him. I also wanted to hear what the goal with the complaint is. The only thing I am searching for is an ending to this issue. I would like to talk to [redacted] on the phone to resolve this issue.
To whom it may concern.... Progressive auto center sold the 2001 toyota sienna xle to mr [redacted] with the TMU mileage . Mr [redacted] was inform at the time of purchase, the 2001 toyota sienna sold TMU and...
I inform him cars over 10 years in california is exepmt,and mr [redacted] sign the buyers guide where it say car sold as is and TMU. after few month of the purchase of the 2001 toyota sienna mr [redacted] wants to keep the van and pay him extra money very much (black mail us)
I am rejecting this response because: This business is absolutely lying about the incident. They are taking no responsibility for their employees actions. In addition to threatening me and making racial slurs, this person also ran my credit after telling me he had not done so. I have the credit report to prove it. My wife called and spoke with "[redacted]" and he did not deny any if his actions either. After receiving the complaint from the Revdex.com, the so-called owner called me a couple of times while I was at work. The first time, I picked up and he said "I want to know why you filed a complaint" and because the employee I complained on never gave me to a manager like I asked nor gave me info on speaking to a manager, I couldn't be sure that this was not the same person. They both have accents. So I hung up because I do not know who was calling me and if it was to further berate me. The owner called a second time and left me a voicemail which I still have. He said "now you are the one being rude" (because I hung up). He sounded more like he was looking for an argument so I decided it was best to not call back and handle this through the Revdex.com. I do not wish for anyone associated with this business to contact me again. They have cursed me out, threatened me, called me a [redacted], ran my credit without my permission, harrassed me, and now is lying about the entire incident instead of apologizing and taking responsibility.
Sincerely,
[redacted]
I am rejecting this response because:even though I did sign the exempt box, thinking that it just meant the condition of the car i.e. one of the doors does not close well, there are some minor dents, the driver side visor is missing,I had no idea that the odometer would have such a drastic discrepancy.I also reject the claim that I tried to blackmail Progressive Auto Center. They were the first to offer money to keep the car, I only countered their offer. That is not blackmail.They should have had the ethical business practice to disclose that there was a discrepancy since they were already aware of the fact. The fact that they did not shows poor business ethics.I would like to return the car, and have my money refunded as well as the money that I paid for the maintenance and parts. Thank you very much. -[redacted]
To whom it may concern,We here at progressive Auto Center sell used vehicles and as every one knows it is hard to predict what happens with used vehicles. Therefor we offer extern warranties from well known warranty companies and [redacted] was offered one of these warranties, but kindly...
declined. Also we do allow people to take the car to their mechanic to inspect the car, but this was not something [redacted] requested. His focus was on keeping price to the minimum, which was also why we lowered the price a good amount to his liking so we could make a deal. While we were signing the paperwork [redacted] was made aware that the car is sold as-is, and he signed a paper that stated that, which he has a copy of. The Buyers Guide where it states he signed that the car was bought As-Is is attached to this letter. So that the car has broken down and has had issues is all on his part. If we can be of further assistance please contact us again.Sincerely,[redacted]i, Owner of Progressive Auto Center
I am rejecting this response because:even though I did sign the exempt box, thinking that it just meant the condition of the car i.eone of the doors does not close well, there are some minor dents, the driver side visor is missing,I had no idea that the odometer would have such a drastic discrepancy.I also reject the claim that I tried to blackmail Progressive Auto CenterThey were the first to offer money to keep the car, I only countered their offerThat is not blackmail.They should have had the ethical business practice to disclose that there was a discrepancy since they were already aware of the factThe fact that they did not shows poor business ethics.I would like to return the car, and have my money refunded as well as the money that I paid for the maintenance and partsThank you very much- [redacted]
To whom it may concern,We here at progressive Auto Center sell used vehicles and as every one knows it is hard to predict what happens with used vehiclesTherefor we offer extern warranties from well known warranty companies and [redacted] was offered one of these warranties, but kindly declinedAlso we do allow people to take the car to their mechanic to inspect the car, but this was not something [redacted] requestedHis focus was on keeping price to the minimum, which was also why we lowered the price a good amount to his liking so we could make a dealWhile we were signing the paperwork [redacted] was made aware that the car is sold as-is, and he signed a paper that stated that, which he has a copy ofThe Buyers Guide where it states he signed that the car was bought is attached to this letterSo that the car has broken down and has had issues is all on his partIf we can be of further assistance please contact us again.Sincerely, [redacted] ***i, Owner of Progressive Auto Center
To whom it may concernProgressive auto center sold the toyota sienna xle to mr [redacted] with the TMU mileage Mr [redacted] was inform at the time of purchase, the toyota sienna sold TMU and I inform him cars over years in california is exepmt,and mr [redacted] sign the buyers guide where it say car sold as is and TMUafter few month of the purchase of the toyota sienna mr [redacted] wants to keep the van and pay him extra money very much (black mail us)
I have received the complaint of [redacted] ***I personally talked to my employee ***, which said that he was shocked to hear about the complaintHe remembers talking to [redacted] , but the information that he provides, is not what happened according to my employeeNone of my other employees heard [redacted] yelling or cussing on the phone on this specific day [redacted] told me that [redacted] called us, because he wanted to be approved on a car loanWhen he looked at [redacted] 's information, he replied that he did not believe that [redacted] could be approvedAfter [redacted] received the information on the phone, he started cussing and sounded aggressive [redacted] was shocked by the response that he received, and therefore hung up the phone
I am rejecting this response because: This business is absolutely lying about the incident. They are taking no responsibility for their employees actions. In addition to threatening me and making racial slurs, this person also ran my credit after telling me he had not done so. I have the credit report to prove it. My wife called and spoke with "***" and he did not deny any if his actions either. After receiving the complaint from the BBB, the so-called owner called me a couple of times while I was at work. The first time, I picked up and he said "I want to know why you filed a complaint" and because the employee I complained on never gave me to a manager like I asked nor gave me info on speaking to a manager, I couldn't be sure that this was not the same person. They both have accents. So I hung up because I do not know who was calling me and if it was to further berate me. The owner called a second time and left me a voicemail which I still have. He said "now you are the one being rude" (because I hung up). He sounded more like he was looking for an argument so I decided it was best to not call back and handle this through the BBB. I do not wish for anyone associated with this business to contact me again. They have cursed me out, threatened me, called me a [redacted] , ran my credit without my permission, harrassed me, and now is lying about the entire incident instead of apologizing and taking responsibility. Sincerely, [redacted] ***
I have received the complaint of [redacted]. I personally talked to my employee [redacted], which said that he was shocked to hear about the complaint. He remembers talking to [redacted], but the information that he provides, is not what happened according to my employee. None of my other employees heard...
[redacted] yelling or cussing on the phone on this specific day. [redacted] told me that [redacted] called us, because he wanted to be approved on a car loan. When he looked at [redacted]'s information, he replied that he did not believe that [redacted] could be approved. After [redacted] received the information on the phone, he started cussing and sounded aggressive. [redacted] was shocked by the response that he received, and therefore hung up the phone.
After I read the response I talked to [redacted] to hear what he had to say. My employee totally denies both threatening [redacted] and making racial slurs. There is no reason for calling him names or threatening him, when our only goal is to sell cars. We live of reputation so why ruin that for a person that can't get a loan through us. It is true that he pulled the credit to check the information, which I mentioned in the last response. According to my employee [redacted] gave him his permission to run his credit, which makes sense since that is the only way we can get his information. Without his information we can't get him a loan.
It is also true that I called [redacted]. It is easier to talk over the phone, than it is talking through Revdex.com. I wanted to apologize for the inconvenient that this issue has caused him. I also wanted to hear what the goal with the complaint is. The only thing I am searching for is an ending to this issue. I would like to talk to [redacted] on the phone to resolve this issue.
To whom it may concern.... Progressive auto center sold the 2001 toyota sienna xle to mr [redacted] with the TMU mileage . Mr [redacted] was inform at the time of purchase, the 2001 toyota sienna sold TMU and...
I inform him cars over 10 years in california is exepmt,and mr [redacted] sign the buyers guide where it say car sold as is and TMU. after few month of the purchase of the 2001 toyota sienna mr [redacted] wants to keep the van and pay him extra money very much (black mail us)
I am rejecting this response because: This business is absolutely lying about the incident. They are taking no responsibility for their employees actions. In addition to threatening me and making racial slurs, this person also ran my credit after telling me he had not done so. I have the credit report to prove it. My wife called and spoke with "[redacted]" and he did not deny any if his actions either. After receiving the complaint from the Revdex.com, the so-called owner called me a couple of times while I was at work. The first time, I picked up and he said "I want to know why you filed a complaint" and because the employee I complained on never gave me to a manager like I asked nor gave me info on speaking to a manager, I couldn't be sure that this was not the same person. They both have accents. So I hung up because I do not know who was calling me and if it was to further berate me. The owner called a second time and left me a voicemail which I still have. He said "now you are the one being rude" (because I hung up). He sounded more like he was looking for an argument so I decided it was best to not call back and handle this through the Revdex.com. I do not wish for anyone associated with this business to contact me again. They have cursed me out, threatened me, called me a [redacted], ran my credit without my permission, harrassed me, and now is lying about the entire incident instead of apologizing and taking responsibility.
Sincerely,
[redacted]
I am rejecting this response because:even though I did sign the exempt box, thinking that it just meant the condition of the car i.e. one of the doors does not close well, there are some minor dents, the driver side visor is missing,I had no idea that the odometer would have such a drastic discrepancy.I also reject the claim that I tried to blackmail Progressive Auto Center. They were the first to offer money to keep the car, I only countered their offer. That is not blackmail.They should have had the ethical business practice to disclose that there was a discrepancy since they were already aware of the fact. The fact that they did not shows poor business ethics.I would like to return the car, and have my money refunded as well as the money that I paid for the maintenance and parts. Thank you very much. -[redacted]
To whom it may concern,We here at progressive Auto Center sell used vehicles and as every one knows it is hard to predict what happens with used vehicles. Therefor we offer extern warranties from well known warranty companies and [redacted] was offered one of these warranties, but kindly...
declined. Also we do allow people to take the car to their mechanic to inspect the car, but this was not something [redacted] requested. His focus was on keeping price to the minimum, which was also why we lowered the price a good amount to his liking so we could make a deal. While we were signing the paperwork [redacted] was made aware that the car is sold as-is, and he signed a paper that stated that, which he has a copy of. The Buyers Guide where it states he signed that the car was bought As-Is is attached to this letter. So that the car has broken down and has had issues is all on his part. If we can be of further assistance please contact us again.Sincerely,[redacted]i, Owner of Progressive Auto Center