After reviewing your policy I see that you had called on a weekend and left us a voice message that you wanted your personal auto policy cancelledA Customer Service Representative called you back on 12/22/and left you a voice messageWe have no signed cancellation request on file therefore we could not cancel your policyIt is out policy to have a signed cancellation request to cancel your insuranceI apologize for any misunderstanding and inconvenience this has caused for you.If you have obtained new insurance with another provider, you can send us a copy of the declaration pages showing the effective date of the new insurance coverage and we will be able to cancel your policy back to that date and issue a refundYou may email this information to me at [redacted] Please feel free to call me if you would like to discuss this furtherI can be reached at [redacted] and my extension is I am hoping to get this resolved for you as soon as possible.Thank you and have a nice day, [redacted] ***Customer Service SupervisorWilson Mutual Insurance CompanyThe Motorists Insurance GroupPhone: [email protected]
After reviewing your policy I see that you had called on a weekend and left us a voice message that you wanted your personal auto policy cancelledA Customer Service Representative called you back on 12/22/and left you a voice messageWe have no signed cancellation request on file therefore we could not cancel your policyIt is out policy to have a signed cancellation request to cancel your insuranceI apologize for any misunderstanding and inconvenience this has caused for you.If you have obtained new insurance with another provider, you can send us a copy of the declaration pages showing the effective date of the new insurance coverage and we will be able to cancel your policy back to that date and issue a refundYou may email this information to me at [redacted] Please feel free to call me if you would like to discuss this furtherI can be reached at [redacted] and my extension is I am hoping to get this resolved for you as soon as possible.Thank you and have a nice day, [redacted] ***Customer Service SupervisorWilson Mutual Insurance CompanyThe Motorists Insurance GroupPhone: [email protected]