Wilson Mutual Insurance

Hi [redacted] You can retrieve a copy of your declaration pages by calling Progressive and asking them to fax or email you your personal auto declaration pages showing the effective dates of coverageWe need to see the date your policy was in force with Progressive for your vehicle so we can use that date to cancel your Wilson Mutual auto policyPlease let me know if you have any other questionsThank you, [redacted] ***Customer Service SupervisorWilson Mutual Insurance CompanyThe Motorists Insurance GroupPhone: [email protected]

Please find attached a PDF version of our response with corresponding exhibits

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the
offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Hi [redacted] You can retrieve a copy of your declaration pages by calling Progressive and asking them to fax or email you your personal auto declaration pages showing the effective dates of coverage. We need to see the date your policy was in force with Progressive for your vehicle so we can use that date to cancel your Wilson Mutual auto policy. Please let me know if you have any other questions. Thank you, [redacted]Customer Service SupervisorWilson Mutual Insurance CompanyThe Motorists Insurance GroupPhone: 800-242-7708 ext. [email protected]

After reviewing your policy I see that you had called on a weekend and left us a voice message that you wanted your personal auto policy cancelled. A Customer Service Representative called you back on 12/22/2014 and left you a voice message. We have no signed cancellation request on file therefore...

we could not cancel your policy. It is out policy to have a signed cancellation request to cancel your insurance. I apologize for any misunderstanding and inconvenience this has caused for you.If you have obtained new insurance with another provider, you can send us a copy of the declaration pages showing the effective date of the new insurance coverage and we will be able to cancel your policy back to that date and issue a refund. You may email this information to me at[redacted]. Please feel free to call me if you would like to discuss this further. I can be reached at [redacted] and my extension is 36612. I am hoping to get this resolved for you as soon as possible.Thank you and have a nice day,[redacted]Customer Service SupervisorWilson Mutual Insurance CompanyThe Motorists Insurance GroupPhone: 800-242-7708 ext. [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
C S[redacted]Nov 4 (1 day ago)tome,amanda.nyhofCarolyn stauberSent from Yahoo Mail on AndroidFrom:"C S" [redacted]Date:Wed, Nov 4, 2015 at 1:49 AMSubject:Welcome to progressivehttps://servicing1.progressive.com/xps.web/s6/scripts/DisplayPage.asp...⇄ from Yahoo Mail on AndroidC S<[email protected]>Nov 4 (1 day ago)toamanda.nyhof,mePolicy #: 90453483312/20/2014 - 06/20/2015Your Profile Log Out Your PoliciesPaymentsDocumentsPolicy DetailsClaimsDiscountsPolicy SummaryView different term:Important messagesCollapseThis term is expired.ContactPolicyDocument Delivery MethodNew Business DocumentsDriver(s)Vehicle(s)Coverages and RateDiscountsSurchargesContact UsTerms and ConditionsPrivacy and Security PolicyAbout ProgressiveLast login: 5/14/2015 at 1:03 p.m. ETThis policy is underwritten by Progressive UniSent from Yahoo Mail on AndroidC S<[email protected]>Nov 4 (1 day ago)tome,amanda.nyhofIf this isn't enough proof I had progressive auto insurance dec 20 2014...Send me a refund check NOW to my address below. .CAROLYN S STAUBERPolicy #: 90453483312/20/2014 - 06/20/2015Your ProfileLog OutCustomer SummaryBillingDocumentsPolicyClaimsDiscounts & ProgramsPolicy SummaryView different term:Print this pageImportant messagesCollapseThis term is expired.ContactNamed insured:CAROLYN S STAUBERAddress:N 3640 MARL LAKE RDWautoma, Wisconsin 54982Phone:(Home) 920-647-6447Email:[email protected] policy historyPolicy number:904534833Policy status:ExpiredProduct:AutoTotal policy rate:$587.00view rate detailsPolicy period:12/20/2014 to 06/20/2015Document Delivery MethodDelivery method:Email : Documents and bills (except those required by law to be sent U.S. mail)Latest change date:12/20/2014Paperless status:EnrolledNew Business DocumentsSignature Preference:ElectronicSignature Status:Incompleteshow all policy detailshide all policy detailsDriver(s)CAROLYN S STAUBERshow detailshide detailsDate of birth:••/••/1962Social Security number:•••-••-7295Gender:FemaleMarital status:SingleRelationship:Named insuredDriver status:Insured driverNumber of years licensed:3 years or moreLicense status:ValidState licensed:WisconsinDriver's license number:••••••••••5504Employment:Medical/Social Services/ReligionOccupation:Assistant / Technician / TherapistEducation:Vocational/trade school degree or military trainingFilings:NoPoints:0view driving recordview driving record(s)Vehicle(s)2002 CHEVROLET TRACKERshow detailshide detailsVehicle identification number (VIN):2CNBJ634326900680Body style:SUV 4DR (6CYL 4X4)Primary use:CommutePrimary location:Wisconsin, 54982Lienholder(s):MARINE CUPO Box 309ONALASKA, Wisconsin 54650view coverages for this vehicleCoverages and Rateshow coverage and rate detailshide coverage and rate detailsSummary of Coverages and RateVehicle Rate2002 CHEVROLET TRACKER $587.00Total policy rate: $587.002002 CHEVROLET TRACKER (VIN: 2CNBJ634326900680)CoveragesLimitsRateBodily Injury & Property Damage Liability: $250,000 each person$500,000 each accident$100,000 each accident $312.00Uninsured Motorist: $250,000 each person$500,000 each accident $37.00Underinsured Motorist: $250,000 each person$500,000 each accident $29.00Medical Payments: $10,000 each person $45.00Comprehensive: $500 deductible $59.00Collision: $500 deductible $86.00Rental Reimbursement: $30 each daymaximum 30 days $11.00Roadside Assistance: Selected $8.00Custom Parts and/or Equipment value: $0.00 $0.00Loan/Lease Payoff: No Coverage $0.00Total rate for this vehicle: $587.00Discountsshow discount detailshide discount detailsApplied DiscountsPolicyElectronic Funds Transfer eSign Fulfillment Homeowner Multi-Policy Paperless DriverNone VehicleNoneOther Available DiscountsPolicyContinuous Insurance Discount - Diamond Continuous Insurance Discount - Gold Continuous Insurance Discount - Platinum Continuous Insurance Discount - Silver Five Year Accident Free Mobile Home Multi-Vehicle Paid in Full Three Year Safe Driving DriverDistant Student Good Student Minor Child VehicleSnapshot® Surchargesshow surcharge detailshide surcharge detailsPolicyNoneDriverNoneVehicleNoneContact UsTerms and ConditionsPrivacy and Security PolicyAbout ProgressiveLast login: 5/14/2015 at 1:03 p.m. ETThis policy is underwritten by Progressive Universal Insurance Co 21727Copyright © 1995 - 2015 Progressive Direct Insurance CompanyU.S. Patent Nos. 8,484,046, 8,712,795, 8,095,394, 8,554,587, and 9,053,515 as well as pending applications which claim priority from these patents, apply to portions of this Web site. All Rights Reserved.Sent from Yahoo Mail on Android
Regards,
Carolyn Stauber

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
C S<[email protected]>11:10 AM (1 hour ago)tome[redacted]Send me a check now..how dare you tell me you can not cancel my policy. .Sent from Yahoo Mail on AndroidFrom:"C S" [redacted]Date:Thu, Oct 29, 2015 at 7:47 PMSubject:Re: You have new Progressive policy documentsRegarding my complaint # [redacted] .here is my proof of auto insurance policyFrom progressive when I cancelled autoPolicy with wilson mutual. .progressive started Dec 20th 2014. I am doing this thru Revdex.com so I get a full refund. I need an advocate to clear this issue up. Thank you. [redacted]
Regards,
[redacted]

Review: I did not authorize a change to my personal auto insurance, which resulted in Wilson Mutual deducting an unauthorized additional amount of $284.00 from my checking account.Desired Settlement: Wilson Mutual must credit my account of $284.00

Business

Response:

Please find attached a PDF version of our response with corresponding exhibits.

Consumer

Response:

"Phone calls not returned, and being yelled at". I have never been treated more rudely by a claims agent in my entire life. I contacted the president of Wilson Mutual and he seemed to not have a problem with the treatment just as long as they provided the service. You better have thick skin when dealing with this company....