I have always been totally satisfied with the service I ha e received from WilsonThe office is always responsive and service staff are competent and professional
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The two contracts submitted to us are invalidThis is the first time I have seen any contractI did not sign or pay for any contract.Wilson Oil provided a detailed phone conversation to us and please note no mention of a $charge.Wilson oil has not provided to us the phone calls I made to them to stop all services and they continued to deliver oil to me, at one and a half times as much as my most recent supplier.I do not wish to go back and forth to wilson on this matter with The Revdex.com assistance any longer than necessary My most recent solution to resolve this matter is no longer acceptable.I do wish to resolve this matter today in the following way,offer good till 3/10/15Accept $per Galfor galon 1/15/ and galon 2/13/Total @$=$Along with a conformation letter noting satisfied and paid in full
Air conditioner went outService responded within minutes Very pleasant tech who found the problem and had it running in no timeQuite a nice man and very professionalThank you!
I have been a customer of Wilson's for over yearsEveryone I have dealt with, from the customer service reps to the technicians, have been professional and friendlyThey have taken the time to help us lock in the best price each season and even looked at a problem we were having with our old thermostat when they came to service our boilerWe've been very satisfied with the service we've received!
To Whom it May Concern,In response to Mr [redacted] 's statement, the contract does not require a signature as it is a telephonic contract, which is legal in Pennsylvania as long it has the three day right of cancellation, which it doesI cannot help it if he didn't read the contract that was sent to himWe disclosed the fee he mentioned in the contractThat fee is charged to cover the cost of protecting his oil priceWilson does not profit from this fee as it is essentially a pass through that we pay to our broker [redacted] EnergyIn fact, what we charged Mr [redacted] didn't even cover the full cost we paid to protect his oil priceI am rejecting his offer to pay what he feels his fair because I did what he asked me to do, protect his oil price and I expended money to do soHe is arguing over our profit margins and that is something I am unwilling to compromise onI find it interesting that last year he we did the exact same thing as we did this year and there was no complaintWhy? Because oil prices went up and Mr [redacted] had a protected price and was not exposed to the market ratesThis year the opposite happened and while he paid a price that was lower than his protected rate that's not good enough for himHe can't have it both ways Mr [redacted] can cancel the contract as long as he pays the early termination fee that is outlined in the contract, which amounts to to $546, plus his current account balance of $If he does not wish to pay this then the only other option I have is to pursue this in small claims court.Please feel free to contact me with any additional questions or concerns.Sincerely,David O' [redacted] PresidentWilson Oil & Propane###-###-####
Wonderful Company Moved in to house from another stateOther companies required a very large deposit to start or continue prior owner's servicesThey were always willing to work with me re payments and the office staff were friendly and helpfulThe service techs were knowledgeable and always helpful Emergency service was extremely quick
I have always been totally satisfied with the service I ha e received from WilsonThe office is always responsive and service staff are competent and professional
Technician was on time, courteous and knowledgeableFixed the problem, explained what I could do to prevent the issue from happening again
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The two contracts submitted to us are invalidThis is the first time I have seen any contractI did not sign or pay for any contract.Wilson Oil provided a detailed phone conversation to us and please note no mention of a $charge.Wilson oil has not provided to us the phone calls I made to them to stop all services and they continued to deliver oil to me, at one and a half times as much as my most recent supplier.I do not wish to go back and forth to wilson on this matter with The Revdex.com assistance any longer than necessary My most recent solution to resolve this matter is no longer acceptable.I do wish to resolve this matter today in the following way,offer good till 3/10/15Accept $per Galfor galon 1/15/ and galon 2/13/Total @$=$Along with a conformation letter noting satisfied and paid in full
Air conditioner went outService responded within minutes Very pleasant tech who found the problem and had it running in no timeQuite a nice man and very professionalThank you!
I have been a customer of Wilson's for over yearsEveryone I have dealt with, from the customer service reps to the technicians, have been professional and friendlyThey have taken the time to help us lock in the best price each season and even looked at a problem we were having with our old thermostat when they came to service our boilerWe've been very satisfied with the service we've received!
To Whom it May Concern,In response to Mr [redacted] 's statement, the contract does not require a signature as it is a telephonic contract, which is legal in Pennsylvania as long it has the three day right of cancellation, which it doesI cannot help it if he didn't read the contract that was sent to himWe disclosed the fee he mentioned in the contractThat fee is charged to cover the cost of protecting his oil priceWilson does not profit from this fee as it is essentially a pass through that we pay to our broker [redacted] EnergyIn fact, what we charged Mr [redacted] didn't even cover the full cost we paid to protect his oil priceI am rejecting his offer to pay what he feels his fair because I did what he asked me to do, protect his oil price and I expended money to do soHe is arguing over our profit margins and that is something I am unwilling to compromise onI find it interesting that last year he we did the exact same thing as we did this year and there was no complaintWhy? Because oil prices went up and Mr [redacted] had a protected price and was not exposed to the market ratesThis year the opposite happened and while he paid a price that was lower than his protected rate that's not good enough for himHe can't have it both ways Mr [redacted] can cancel the contract as long as he pays the early termination fee that is outlined in the contract, which amounts to to $546, plus his current account balance of $If he does not wish to pay this then the only other option I have is to pursue this in small claims court.Please feel free to contact me with any additional questions or concerns.Sincerely,David O' [redacted] PresidentWilson Oil & Propane###-###-####
Wonderful Company Moved in to house from another stateOther companies required a very large deposit to start or continue prior owner's servicesThey were always willing to work with me re payments and the office staff were friendly and helpfulThe service techs were knowledgeable and always helpful Emergency service was extremely quick