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Wilson Trucking Corporation

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Wilson Trucking Corporation Reviews (13)

The pro number is [redacted] I can be contacted at [redacted] but prefer email The Wilson trucking hub in [redacted] should be quite familiar with the shipment and the problems that occurred, specifically a supervisor named ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Please make the donation of $as offered to the [redacted] , [redacted] ***, [redacted] ***They are a 501(c)charity, and their ID number is [redacted] Their website, if needed, is [redacted] Please advise me when this has been done, so I can close the complaintThank you Regards, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm sorry, but I was personally informed by a supervisor in *** named *** that the shipment had in fact sat on the loading dock for days and that it had then been, verbatim,"incorrectly placed on the wrong truck" and was endure to Richmond *** At no time, following my initial conversation through final delivery and including requests for call back, did *** follow up with meYour statements about the delivery mishap is not factual by any stretch
Regards,
* ***

I have reviewed the file and obtained information from all
personnel involved on the above mentioned complaint. My investigation has found the following:Upon pickup, the shipper, *** ***, had the freight incorrectly labeledWilson's mistake fell at this pointWe should have never picked up, as the label on the freight did not match the consignee address on the BOLNonetheless, Wilson did pick this freight up and set out to deliver it to the Consignee as noted on the label by *** ***That delivery was dispatched out of our *** ** terminalWilson was notified of the error on the label to which the freight was immediately brought back to the Richmond terminal to be re-routed to the correct consignee location in ***. The load plan from *** to *** involves a break point in ***, **This freight followed that routeThere were no delaysThe freight did not sit on any docks for daysIt moved as any shipment would have going from *** to ***. In closing regarding the above mentioned facts, Wilson offers the following:The freight charges remain open and unpaid in the amount of $Wilson is willing to void these charges out, leaving a zero balance and nothing due on the account to settle this disputeDue to the fact we picked the freight up and should not have because of the address discrepancy, we are willing to close out that balance taking our part in the mix up of the consignee address. Thank you,Wilson Trucking Corporation

The pro number is [redacted].  I can be contacted at [redacted] but prefer email.  The Wilson trucking hub in [redacted] should be quite familiar with the shipment and the problems that occurred, specifically a supervisor named [redacted].

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The supervisor is the one who asked if I wanted to come pick up the order and I decided I did not because the company paid them to deliver it, not for me to come pick it up from their trucking company. I was advised by the supervisor on 6/2/16 the order did not go out for delivery and he was not sure why because the person over dispatch was on vacation the day I called so he could not ask to find out why. I was also told the dispatch employee did not put it back in the system for delivery for 6/3/16 when they missed the 6/2/16 delivery and that was why I would not be getting it on 6/3/16. I was also told all the drivers were already out making deliveries so they had no one that could make the delivery for 6/3/16 because the drivers would not be back until late. I believe the company needs to take responsibility for not making their scheduled delivery date and not make excuses. [redacted] did not have a problem accepting any appointment time they needed to schedule. The problem was not with Wilson Trucking not getting the product delivered when it said it would. I also have screen shots of the shipment tracing showing it was supposedly loaded on truck and out for delivery. The next morning all of a sudden it was on dock and then loaded once again a couple hours later. When I called to verify is when I was told it was not being delivered. Just take ownership and apologize.

After having reviewed the file on the above referenced complaint and obtaining information from all personnel involved, Wilson Trucking proposes the following settlement.The President of Wilson Trucking Corporation will make a personal donation in the amount of $89.00 to the Complainant's charity of...

choice.  The only stipulation is that the charity must be a legally chartered non-profit organization.Please advise as to which charity this donation is to be made.Thank you,[redacted]Claims Analyst Wilson Trucking Corporation

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Please make the donation of $89.00 as offered to the [redacted], [redacted], [redacted]. They are a 501(c)3 charity, and their ID number is [redacted]. Their website, if needed, is [redacted]. Please advise me when this has been done, so I can close the complaint. Thank you.
Regards,
[redacted]

This shipment was scheduled to deliver to The [redacted] and had no reference to the customer filing this complaint.  The [redacted] requires appointments for all deliveries, they will not simply accept freight from carriers whenever they show up.  As such, as soon as we recognized that...

there was an issue with meeting the 6/2 appointment time, we rescheduled the delivery and were given an appointment for 6/6.  As the shipment was consigned  to The [redacted], we were not at liberty to simply release the shipment to their customer without written authorization and reconsignment.  There were no identifying marks on the shipment linking it to the individual filing this complaint, and as such, we could not legally release it to her.  The shipment is out for delivery today as scheduled with the [redacted] in accordance with their policy and in accordance with transportation rules and regulations.  Our goals are to always satisfy our customers, however, we must abide by the legal Bills of Lading and cannot simply release freight to individuals without proper documentation or authorization.  We regret that this caused any hardship for the [redacted]'s customer, however, we were not at liberty to simply release the freight to them based on their word.

Review: Ordered product from [redacted] that was to be shipped by Wilson Trucking Corporation and scheduled for delivery on 6/02/16 12-3pm. I verified online 6/2/16 using the tracking number and it showed loaded on unit 6/2/16 around 11:25am at the nearby terminal location so figured no problem it would make the 12-3 delivery time. I never received a phone call telling me my shipment had come in so the next morning I called [redacted] and they said it did not come in. I checked online again this time it had the current status as on dock. Around 11:30 I checked again and it said it said loaded on unit 6/3/16 11:25am still showing delivery 6/2/16. I called Wilson Trucking to verify it was being delivered and I was told no that they could get it there Monday 6/6/16. I asked why it was not being delivered and I was told by [redacted] supervisor that for some reason it did not get delivered on 6/2/16 and he wasn't sure why. The guy who was over that was on vacation the day I called and evidently he did not put it back in the system to be delivered on 6/3/16 when they missed the 6/2/16 delivery date. I was told there was nothing he could do because all the drivers were already out on the road but since I was going to go to [redacted] to pick up the product if I wanted to drive there to pick it up to let him know and he would make it available for me to do that. I don't think I should have to drive 30-35 minutes out of my way to get my shipment. I had made plans to work on this shipment on the weekend while I was off and now I am being told I have to wait 4 days after the scheduled delivery date.

Business

Response:

This shipment was scheduled to deliver to The [redacted] and had no reference to the customer filing this complaint. The [redacted] requires appointments for all deliveries, they will not simply accept freight from carriers whenever they show up. As such, as soon as we recognized that there was an issue with meeting the 6/2 appointment time, we rescheduled the delivery and were given an appointment for 6/6. As the shipment was consigned to The [redacted], we were not at liberty to simply release the shipment to their customer without written authorization and reconsignment. There were no identifying marks on the shipment linking it to the individual filing this complaint, and as such, we could not legally release it to her. The shipment is out for delivery today as scheduled with the [redacted] in accordance with their policy and in accordance with transportation rules and regulations. Our goals are to always satisfy our customers, however, we must abide by the legal Bills of Lading and cannot simply release freight to individuals without proper documentation or authorization. We regret that this caused any hardship for the [redacted]'s customer, however, we were not at liberty to simply release the freight to them based on their word.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

The supervisor is the one who asked if I wanted to come pick up the order and I decided I did not because the company paid them to deliver it, not for me to come pick it up from their trucking company. I was advised by the supervisor on 6/2/16 the order did not go out for delivery and he was not sure why because the person over dispatch was on vacation the day I called so he could not ask to find out why. I was also told the dispatch employee did not put it back in the system for delivery for 6/3/16 when they missed the 6/2/16 delivery and that was why I would not be getting it on 6/3/16. I was also told all the drivers were already out making deliveries so they had no one that could make the delivery for 6/3/16 because the drivers would not be back until late. I believe the company needs to take responsibility for not making their scheduled delivery date and not make excuses. [redacted] did not have a problem accepting any appointment time they needed to schedule. The problem was not with Wilson Trucking not getting the product delivered when it said it would. I also have screen shots of the shipment tracing showing it was supposedly loaded on truck and out for delivery. The next morning all of a sudden it was on dock and then loaded once again a couple hours later. When I called to verify is when I was told it was not being delivered. Just take ownership and apologize.

Review: Ordered appliances from otis home center [redacted] they sale for heartland products appliances. Wilson trucking. [redacted] delivered merchandise and left it in my yard. They left said they had rats to kill. We took saran wrap off appliances and removed 2x4 crste with electric drill. Discovered refrigrator was damaged and bent a d dishwasher was dented. Called wilson trucking and otis appliance store. They said not there problem. Wilson said they will not file a complaint and loose contract with heartland products delivery. Said it was between [redacted] trucking company that contracted them out and [redacted] trucking contracted [redacted], wilson out for delivering heartland products. No one wants to pick this damaged appliance up and return it to heartland company that is sold thru [redacted] home center. I paid $9, 000.00 on dishwasher., stove, refrigrator. Stuck with payments and no one wants responsibility.Desired Settlement: For trucking to pick up appliance and return to heartland appliances corp. And [redacted] homecenter have it replaced. Have filed complaint on all parties involved. Also [redacted] said they were contracted by [redacted] trucking. I went to all parties down the chain. [redacted] seller, [redacted] trucking, [redacted] trucking, wilson trucking who delivered the merchandise.no one wants to take responsibility and pick up the refrigrator to be sent back from company to be replaved.

Business

Response:

The consignee (customer) reported concealed damage to one refrigerator following delivery. Upon making contact, Wilson Trucking was informed all packing materials had been removed from the product. An inspection therefore would not be conclusive, as an association between the packing and the cargo damage could no longer be made. Wilson Trucking has no relationship with "Heartland Products." The cargo was drop shipped from a known shipper. Any prior handling from the manufacturer to the shipper is also unknown. As a courtesy, we offered to contact the seller, who was apparently already in contact with the customer. Wilson Trucking advised the customer and seller that we could not transport the cargo further without return authorization from the shipper, as our contract of carriage was completed. Wilson Trucking advised the customer that as an option, they could file a concealed damage claim as a settlement to retain possession of the cargo. The customer advised they would discuss. To date, we have not received return authorization.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: Note importantly that the issue does not involve the corporate office of Wilson Trucking Corporation in [redacted] but rather Wilson's [redacted] dispatch center, and our order number was [redacted]. I can provide copies of extensive email exchanges.

We were supposed to be phoned to verify a delivery time of a spa cover; however, no call ever came. We happened to be home but were on our way out. The truckman made the delivery, which turned out to be the wrong item, not realized till later. I then made several phone calls, finally reaching a [redacted] who assured me he would follow up but never had the courtesy to call us back. I had to keep calling him, and he assured me that the delivery man was nearby and would bring my correct item and retrieve the wrong one. We left people standing on a corner waiting for us while we waited for the truckman, who Mr. [redacted] assured us was less than a half hour away. After an hour I called Mr. [redacted] again, only to be told that he had left for the day without follow-up. At that point we simply gave up, our plans having been ruined, and we left the house.

The next morning I called again, still not having the courtesy of a callback, and was told that the item had been brought back to the [redacted] dispatch center the evening before (meaning that the truckman would have to have passed our home which was between where we had been told he was--in [redacted]--and [redacted])! By this point we were beyond upset; we were completely exasperated. I called Mr. [redacted] again and was told that we would receive the item "between 11:00 and 1:00." Again we tied up our day waiting and phoned back to Mr. [redacted] at 1:15 and left yet another message. A different truckman showed up a few minutes later, explaining that he was not an employee of this company but was rather a substitute driver. He finally brought us our correct item and took away the incorrect one.

Our plans were ruined for TWO DAYS, and especially exasperating is that we were NEVER called to be informed of what was happening. I was the one who had to keep calling. I wrote a strong email to Wilson Trucking Corporation's Customer Service Division and received back a copy of an email sent to a Mr. [redacted] by a [redacted], Customer Service Associate Leader. I finally received an email from Mr. [redacted], Regional Director of Sales and Operations, stating that he would discuss the matter with Mr. [redacted] when the latter would be available. The implication is that we were being less than honest because of the strength of the email of complaint we had sent.

We finally received an email of apology for wholly inadequate service from Mr. [redacted] in which he stated that Mr. [redacted] had "confessed" (Mr. [redacted]'s word) to what had happened, that is, acknowledging that we HAD TOLD the truth! And from his point of view, that was the end of it. Two days lost out of our lives, a level of anxiety and upset that my wife, in poor health, was even more deeply affected by than I was. I wrote back to Mr. [redacted] and told him that the very least Wilson Trucking should do was refund us the $89.00 charge that we had paid for shipping, given how worse than awful their service had been and the effects it had had on us. I might add, as I told Mr. [redacted], that we live in a community of 110,000+ residents and have community websites where we share our experiences--both excellent AND awful--with merchants and tradespeople, and this would certainly qualify as the latter. We waited for two weeks for the courtesy of a reply, which never came, advised Mr. [redacted] that we would be filing this complaint, again waited a few days for the courtesy of a response that never came, and hence this complaint with the Revdex.com.Desired Settlement: We appreciated the apology--which unfortunately came well after the damage was done--and would like a refund of the $89.00 we paid for what was supposed to have been competent freight service and turned out to be the opposite!

Business

Response:

After having reviewed the file on the above referenced complaint and obtaining information from all personnel involved, Wilson Trucking proposes the following settlement.The President of Wilson Trucking Corporation will make a personal donation in the amount of $89.00 to the Complainant's charity of choice. The only stipulation is that the charity must be a legally chartered non-profit organization.Please advise as to which charity this donation is to be made.Thank you,[redacted]Claims Analyst Wilson Trucking Corporation

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Please make the donation of $89.00 as offered to the [redacted]. They are a 501(c)3 charity, and their ID number is [redacted]. Their website, if needed, is [redacted]. Please advise me when this has been done, so I can close the complaint. Thank you.

Regards,

Review: Lost the shipment. Placed a 900 lb pallet on the wrong truck. Never returned phone calls and got correct information from the initial broker.

Purchased a 900 pound full bedroom set that was located in [redacted] and to be shipped to [redacted]. Wilson Trucking was brokered through [redacted] shipping for this delivery. Purchase was made on the 6th of May and according to the only Wilson Trucking employee that appeared to care, it sat on the loading dock starting the 8th of May. On the day I was told to expect delivery, I never received a call so I contacted them directly. One female rep. informed me that the shipment was lost and she would get back after researching. I have yet to hear from her 4 days later. I recontacted [redacted] shipping who said it was not lost, but had never made it on the intended truck (which was a lie). I recontacted Wilson Trucking and it turns out that the order had been incorrectly placed on a truck and was in [redacted]. However, it was being returned back to [redacted] and then to [redacted]. Thus far, I am out 1 full days work because [redacted] incorrectly guaranteed me a delivery date. I will be out another day of work to finally accept delivery it it ever makes it and hopefully it's intact. Time will tell what 6 days of being moved from truck to truck half way up and back the country will do to the boxes. Not once did they offer any retribution for the inconvenience, hassle or extra money I'm out on for the 2 full days work. Judging from the prior reviews it's not new news. If you have the option I would suggest to NOT use them. I will definitely confirm companies prior to purchasing anything to be shipped by truck because the overall customer service from Wilson Trucking and [redacted] Shipping was substandard and the promised to keep me in the loop for the search were left as empty promises.Desired Settlement: A refund for shipping of some sort.

Consumer

Response:

The pro number is [redacted]. I can be contacted at [redacted] but prefer email. The Wilson trucking hub in [redacted] should be quite familiar with the shipment and the problems that occurred, specifically a supervisor named [redacted].

Business

Response:

I have reviewed the file and obtained information from all personnel involved on the above mentioned complaint. My investigation has found the following:Upon pickup, the shipper, [redacted], had the freight incorrectly labeled. Wilson's mistake fell at this point. We should have never picked up, as the label on the freight did not match the consignee address on the BOL. Nonetheless, Wilson did pick this freight up and set out to deliver it to the Consignee as noted on the label by [redacted]. That delivery was dispatched out of our [redacted] terminal. Wilson was notified of the error on the label to which the freight was immediately brought back to the Richmond terminal to be re-routed to the correct consignee location in [redacted]. The normal load plan from [redacted] to [redacted] involves a break point in [redacted], **. This freight followed that normal route. There were no delays. The freight did not sit on any docks for days. It moved as any shipment would have going from [redacted] to [redacted]. In closing regarding the above mentioned facts, Wilson offers the following:The freight charges remain open and unpaid in the amount of $254.08. Wilson is willing to void these charges out, leaving a zero balance and nothing due on the account to settle this dispute. Due to the fact we picked the freight up and should not have because of the address discrepancy, we are willing to close out that balance taking our part in the mix up of the consignee address. Thank you,Wilson Trucking Corporation

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I'm sorry, but I was personally informed by a supervisor in [redacted] named [redacted] that the shipment had in fact sat on the loading dock for days and that it had then been, verbatim,"incorrectly placed on the wrong truck" and was endure to Richmond [redacted]. At no time, following my initial conversation through final delivery and including requests for call back, did [redacted] follow up with me. Your statements about the delivery mishap is not factual by any stretch.

Regards,

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Description: TRUCKING

Address: 3275 Moreland Ave, Conley, Georgia, United States, 30288-1115

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