Wilson West Agency

Incorrect repair charges, lack of disclosure of nature of repairs, liberal use of repair deposit without prior noticeIn March I received a call from [redacted], Broker-In-Charge of Wilson West Agency, LLC and Registered Agent of [redacted]., informing me of a maintenance call from my tenant at [redacted]. The maintenance call was about "low water pressure." [redacted] assured me that, if the repairs fall under the tenant's responsibility, the repairs will be charge to the tenant.The repair invoice was issued by [redacted], invoice #[redacted] dated March 29, 2015. The repairs performed: Installed new chrome diverter tub spout in guest bath. Cleared clogged sink in same bathroom; balance due $184.00.The tenant has been residing in this property since April 26, 2013; a broken tub spout and particularly a drain clog is tenant's responsibility, especially after living in the premises for 2 years.Although I followed up about this maintenance call a couple of times, I never received details about the cost and/or repairs made until the charges of $184 were taken out of my repair deposit of $300 by Wilson West as part of the May owner statement.The funds of my $300 repair deposit are for repairs that actually are my responsibility; a broken tub spout and clog in the drain are not. I contacted Wilson West several times asking for correction - a full credit to my repair deposit of $184 funds at first, then offering to pay for half of the cost. Wilson West and their agent refused.This is the latest action in a long line of difficulties receiving information about repairs made at my property. In one instance, it took me over 6 months and dealing with a different agent to find out what actually has been fixed on my air condition unit!Desired SettlementI am asking that Wilson West Management restores the funds from the plumbing invoice ($184), that the $300 repair deposit plus the $184 be returned to me by Wilson West via a check or secured funds, and that effective immediately I will handle all maintenance calls myself. Business Response Ms. [redacted] should read her management agreement. We manage the property and follow the terms of the agreement we have with her. Consumer Response The management agreement states that you MAY handle service calls. It DOES NOT state that ALL REPAIRS WILL BE CHARGED TO THE OWNER - no matter who's responsibility or fault they really are.Final Business Response Ms. [redacted], We charge repairs to owners so long as it is an owner responsibility. If we can determine with certainty that a tenant caused the damage due to misuse or intentional act to destroy, not normal wear and tear, then we charge it back to the tenant. Who else would you expect would pay for those repairs? We don't believe any of the repairs you have been charged for are due to tenant misuse.

Wilson West markets themselves as a property management group but nothing could be further from the truth. No management of our property has taken Continually late renter, terrible property damage, pets in a no pet rental, no condition inspections, no communications, no management at all They are very good at collecting their fees though what service they actually provide we have yet to see. Desired SettlementGiven their complete lack of any service I'd like every cent paid to them back. Business Response Mr. [redacted],If you are going to make a complaint against us it would be helpful if you were factual and gave specific instances so we could deal with them. We have very much been involved in the management of your home. There is no property management company that can control if a tenant is late with their rent, causes damages or brings unauthorized pets onto a property. What management companies do is deal with those issues as they become aware of them which we have certainly done and done per the terms of our management agreement with you. In regards to the late paying tenant When we finally were given the green light by you we evicted the tenant. That's one of those things we seek the owners approval on before we file in court. I'm not the property manager for your home, but I have more than 40 emails in the past year where I have been communicating with [redacted] as well as members of our staff. I suspect the property manager assigned to your property has many many more so for you to say we don't communicate isn't factual at all. When you recently had a neighbor complain to the city about downed tree limbs and a futon mattress that the past tenant dumped in the yard we had someone there the next day to remove that mattress and dispose of it as well as to give you an estimate to clean up the yard so you wouldn't be fined by the city. From my experiences with your property, getting your approval to make the proper and necessary repairs has and continues to be burdensome. We have a set dollar amount limit on each property that allows us to make repairs without your consent and we adhere to that because it is a part of our contract with you. We have not gotten your approval yet to clean up the yard from last weeks estimate. We have done at least 2 official property condition reports this past year and at least 2 unofficial visits to note the condition. I have personally been there twice in the past 2 months. So please, if you are going to lodge a complaint and make untrue comments at least give the courtesy of trying to discuss your issues with your property manager. That said if you are not happy with the services you are receiving I will be happy to release you from your contract, but you will not be getting any refund for work we have already done. I'm sorry you are dissatisfied. I truly feel it is because your expectations are not aligned with what our contract with you outlines.

Wilson West debited $1,450 on 3/1 for rent in a property that had been moved out of and vacated in accordance with contractual terms and requirements.Problem date: 3/1/15Rental property address: [redacted]Wilson West Representative: [redacted]Emails were exchanged my wife,[redacted] and [redacted] on 3/2, 3/3, 3/4, 3/16, 3/17, 4/2 and 4/3 regarding the refund of rent money improperly drafted from the [redacted] account of [redacted]. Once it was determined that the draft should not have been taken during an email exchange on 3/2, [redacted] assured [redacted] that the money would be returned in 2 weeks. After not receiving the money, [redacted] emailed again on 3/16, inquiring about the rent refund and [redacted] replied back on 3/17 that the rent and security deposit ($1450) would be mailed to us on 3/19. On 4/2, [redacted] left a voicemail with [redacted] stating that the moneys had not been received and that the [redacted] would be proceeding with any legal action necessary if the moneys were not presented by 4/6. [redacted] responded back via email on 4/2, placing fault on us not receiving the rent (and security deposit - which was due 30 days after the lease was up) on the owners of the property. On 4/3, [redacted] emailed [redacted] saying that due to us being miss-lead on the timing of receiving the rent back and the time in which it has taken Wilson West to refund improperly obtained funds, a complaint was being filed with the Revdex.com.All emails and correspondence regarding this issue has been retained and are available for review. Desired SettlementWe would like our $1,450 March rent refunded back to us, plus the $1,450 deposit due to us by 3/31.Business Response Mr. [redacted],As you are aware we are awaiting the return of your rental funds from the property owner. We, like many other companies have 'automatic' payment systems in place. You did not cancel your autodraft and the system did not know you had vacated. Once you notified us of the mistake the system had already deposited those funds into the property owners account. Since we do not control the property owners accounts we have to wait for them to send the money back so we can refund you. We have requested the return of funds from the property owner and he assures us those funds will be returned. We apologize for this inconvenience and I understand your frustration, but we can not return funds that are not ours and that we do not have on hand yet. Please rest assured as soon as those funds are returned we will return to you immediately. Again, our apologies for the delay. I wish we had access to those funds. You are certainly welcome to proceed with legal action against Wilson West Agency, but you will find that the courts will tell you that your complaint isn't against Wilson West Agency, its against the property owner. I will check with accounting this morning to see if those funds were deposited over the holiday weekend. Best Regards,[redacted]OwnerWilson West Agency

UPDATE: The house has been on the market 60+ days, and is still not rented. 3 weeks ago we received an email from the agency stating since the utilities would need to remain on, we would still have access to the house to monitor activity. Yesterday, we get an email stating, we must turn in the keys, but continue to pay rent, care for the lawn, and pay the utilities but the alarm system must be disconnected. Mind you, the house was broken into last July 1 day prior to us moving in, but Wilson West claims we will still be responsible for the home, but will not have access to it. Who in their right mind, would accept this risk? We are financially responsible for the house, and everything else, but we cannot access it? Moral of the story, find a new agency!
Oh and the owner threatened to take me to court for leaving a negative review, but everything posted has been facts, and email traffic has been saved :)
Giving them a 1 star is being nice, too bad Google didn't offer a 0 star rating, because this company would get it :) a little rundown of what we are dealing with.... Our lease was not originally through this company, but our previous company was sold to them ( big mistake by the way). We are a military family that just recently separated from the service, we have rented through several different agencies but have not dealt with any like this company. Our home that we rented will be going on the market soon, and of course we know we are responsible for the rent until our lease is up or until our home is rented, but this company also felt that the amount of work to list the house is equivalent to 1,475 dollars. Yikes! This isn't even in our contract, and when we ask them to provide a breakdown they can only list a market fee of 1475. They don't even go above and beyond to ensure their tenants are happy, hence the reviews below. The positive review was posted by the owner, I guess he is trying to up their ratings. Is this a company you would want to rent from!? Is this a company you would want your tenants to deal with? they didn't even do a 6 month walk thru on our house, really?? What type management is that and why are you paying them to manage your home?? I feel bad for any tenants or owners that have to deal with this company, especially their rude employees.","neg-1

Slow response time to pertinent questions, inability to explain in detail the process involving us as renters and the need to field sales callsWe currently reside and rent from [redacted]. Wilson West Agency is managing this property. Back on 5/22 we received an email notification that the owner of the property was listing it for sale. That our lease would be honored until 8/31/15 but that our lease agreement states they have the right to list and let people view the property.We had questions concerning the wording in the email from Ms. [redacted] in reference to her stating that we must give 60 days notice to vacate the property. We are wanting to purchase a new home and put a deposit down on that home because I read the email one way thinking if we gave our notice 6/1 we could vacate 8/1(one month early on our lease). My husband read the email correctly that we must pay rent through August. Both my husband and I called numerous times and emailed Ms. [redacted] to respond to our question in reference to this. I even called the main number and they stated she didn't arrive until about 11:00 am and I was then transferred to leave a message on her phone. We had no availability to her cell phone number. When June 1st came and went we retrieved our check on our new house as we didn't want to pay double rent for August. We could have closed on this house the second week of July. She called my husband 10 days after we left these requests to answer our queries. She was rude on the phone.She stated she would be by Friday (6/5) to take pictures of our place, put a lock box on, and a sign in the yard. She then asked my husband what number did we want listed for them to contact in reference to showing the place. Not only do we feel violated and are still paying our full rent for this townhouse, but now we must endure strangers walking in and out until our lease is up. My husband stipulated to her that we must have 24 hours notice of showing and no Sunday showings. We were not told or aware that she was putting my husband on as the person to contact to set up showings. In our opinion that is HER job. We are not employed to sell this townhouse and this is our home. Again, we are still paying full rent for it.At 8:15 Saturday morning my husband received the first call and they wanted to come see the house at 9:15. No 24 hour notice. He proceeded to yell at the [redacted], ([redacted] or some company named close to that) where Ms. [redacted] listed my husband's cell phone number without his knowledge. When he gave her that cell phone number he thought he was only giving it to Ms. [redacted] not an automated centralized showings service. He continued to be harasssed by the continuous calls and texts to view the house. The texts come through and say Answer Yes or No to the showing the house at this time. Granted my husband should not have typed it but he did type twice ** to the texts due to the extreme frustration of this situation. I contacted by phone [redacted] and explained the situation and that my husbands number should not be listed. I then emailed [redacted] to state this is not what was explained, this is not what we agreed to and this is for her to do , not us. She basically disagreed so hence I am filing this complaint. 1- It took her 10 days to respond to us causing us to become frustrated. 2 - She listed my husbands cell phone number with a [redacted] without his full understanding of what that entailed.3 - [redacted] is not following the guidelines of 24 hour notice before coming to look at our place. By the way, the house was shown at 3:15 on Saturday from that 8:15 phone call (again, less than 24 hours), they left all the lights on in the house. The electric bill we pay!4 - When we understood and tried to get her to set up these appointments she refused. It is her job to sell this house, not ours. This is our home until 8/31/15.Can you please respond and let me know what I can do? Desired SettlementOur phone number not to be listed to set up appointment times, for her to do her job and field the calls and texts and then approach us as some folks don't read the stipulations of 24 hr notice no Sunday showings. Or, let us out of our lease in July or August.Business Response I'm sorry the tenants are not happy that the properties owner decided to sell the home. Their lease and the law is very clear that the owner or his agent can enter the property for showing to rent or sale the property or to make repairs. They were provided with all the info they should have needed to understand that process. Basically we are required to give them notice that someone will be coming by the property. We do not have to have their approval for that to happen. They demand to not have showings on some days, want to require at least 24 hours notice and have used profanity with the service that handles the notification to them regarding showings of the property which has prompted that service to no longer talk to them. They are now texting them notifications which satisfies the requirement that we notify them.I get that they don't like it, but the law says we are doing what we should. We work for and take direction from the property owner, not the tenants. If they have an issue they think was handled illegally then I'll listen. If not they should accept this is the way it is and not complain against us. We are not required to constantly return tenants calls when they have been told how the process is going to be handled. The owner does not pay us to do that. We are paid to do as the property owner wants. [redacted] has done her job and continues to do so, but will not continue to rehash this issue when the tenants want to call. It absorbs her time that is better spent working for the property owner. Tenants pay their rent which goes to the property owner. They do not pay us, hence we do not work for them. Again, I'm truly sorry you don't like the way the process works, but it is how it will continue to work.We wish you luck in finding your new home.Consumer Response This is NOT what the complaint is about. First, [redacted] did not explain that my husband would be receiving all of these texts and phone calls to his cell phone number. He was inundated with phone calls in reference to showing the house. We are not real estate agents and should not be required to arrange for the showings of the place we are paying to rent. Secondly, we had a pertinent question in reference to our lease agreement and it took her TEN days, multiple phone calls and emails to get her to answer our question. She told us the owner will not let us out of the lease, but again, it took her TEN days to return the phone calls or emails. That was all we needed. Responsiveness is what this is all about. Not that the property was being sold. It was the communication this person did not do. So, to say that she was doing her job and you state she didn't have to call back is incorrect. You are the go between for the owner and renters and that means when we call with questions it is your job and you are paid to answer them. No matter how many times we call. We got no response for TEN days so of course the frequency increased. It is a respect for us. We are both professional people and only rent because we are not sure how long we will stay in this area. It was a simple question we needed an answer to and were basically ignored. In addition, our air conditioning went out during the hottest time of the summer. [redacted] was responsive with this problem. We didn't have air conditioning for over a week. We finally purchased a second window unit when no more loaner units were available to loan us. It's a three level townhouse with the bedrooms on the top floor. My back is still giving me fits from sleeping on the pull out couch in the basement. It took FOUR service trips before the ac was fixed and from what I understand it was an $8.00 part. So, the contractors you all use need to be looked at. [redacted] has been responsive to this issue. This was all that was required of the first situation.I left several phone messages for [redacted] at work, she stated the only way to contact her was via email. When I spoke to the main receptionist she stated [redacted] doesn't come in until 11:00 am. The real estate agents that did come over always left lights on that we have to pay for. So, yes, this has been horrible. The rude condescending tone of the emails sent out to us in the beginning was not appreciated, and neither was being ignored for ten days.Final Business Response Sorry if your husband didn't feel like he was properly informed. She couldn't have known it would be some many and that number would overwhelm him. You don't have to set up those showings, they are just letting you know when someone is coming. [redacted] isn't quite sure it was 10 days, but admits she has been behind on her phone calls. It is easily the busiest time of the year and agents spend a lot of time out of the office in the field. I disagree with you that it is our job to call a tenant back no matter how many times they call. We do need to settle matters, but not rehash them because a tenant doesn't like the way things are going. I do apologize she didn't get back with you in a timely manner. [redacted] does not come in at 11. It was just that particular day. Also, I'm sorry agents with other companies didn't do what they should and turn off lights. That is their responsibility, but obviously we can't control agents from other companies. I do hope your home search goes well.Our primary and fiduciary responsibility is to our property owners and completely get that tenants feel like we owe them an obligation because they pay rent. We often take the heat and bad public scrutiny because we are acting out an owners directions. That is a big part of what we do. Best,[redacted]Wilson West Agency

Wilson West used it's own repair company to service my rental home for "made up" repair calls, then billed me for the repairs with un-itemized bills. I hired Wilson West to manage my rental property at [redacted] They charge a $79.00 a month management fee and require a $300.00 deposit to be maintained to pay for property repairs less than $300.00. Over the 4 year period I have used Wilson West, I had several (3) incidents of receiving inaccurate billing, which was only remedied when I called it to their attention. I let Wilson West know I was selling the property in July of 2014, and the tenant then vacated the home. After the tenant vacated the home I was notified that I was being billed for $284.00 for replacing a kitchen faucet diverter. (Typically a $10.00 part) The service slip was dated many days after the tenant had left, and was not itemized, but had been paid to "Total Property Repairs," A company also owned by [redacted], the owner of Wilson West. When I complained about the bill I was told by my agent that she didn't know much about it but she thought there may have been a service request. No date of the request, or the nature of the request was ever indicated to me. When I e-mailed the agent and [redacted] that I believed the service charge was made up to make sure the company could keep my deposit money, I did not hear any response. Two weeks ago I asked that the keys to the home and my deposit money be sent to me. I received no written response, nor have I gotten the keys to my home or any refund of my deposit. Desired SettlementI am asking for my $300.00 deposit and the keys to my home. Business Response Owner was notified on August 8th that her agent, [redacted], could pick up keys to home on August 11thAccounting has reviewed the Owner concern, and has closed the account as per the attached email.Maintenance history was reviewed, and tenant maintenance requests were dispatched, as per the Property Management Agreement, and properly repaired. Invoices were then charged against the Owners account as is done across the boardThe remaining keys have been mailed to the Owner.When you respond, you may add that prior maintenance performed on the home was also properly repaired and invoiced in the same manner.Consumer Response My concern is that the date of the invoice for a $284.00 service was dated long after the tenants had left the home. It has never been made clear if or when the tenants complained of a problem with the faucet. The invoice (as all Wilson West Invoices have been) did not itemize parts and labor, but a flat rate of 284.00 for replacing a faucet diverter. I received the keys to the home today (October 20, 2014). Thank you. I have not received any of the $300.00 deposit due to me.Final Business Response Thank you for your message. Please understand Wilson West Agency does not control when vendors send in heir invoices for payment. It does sometimes take a while for those invoices to be received and processed and make it to the owners online account portals. Please be assured although you may think it was only a $10 part, that is the charge based not only on the part, but also the time involved in making the repair. It is certainly possible that the vendor didn't correctly put the proper date of service on their invoice. I will check on the maintenance reserve and see why it has not been returned and will get back with you in a couple of days.

I AGREED TO A $1500 DEPOSIT FOR RENTING A HOUSE LOCATED IN YOUNGSVILLE,NC. ALL RENT WAS PAID AND A UNREASONABLY UNFAIR AMOUNT KEPT UNREASONABLYI PAID ALL MY RENTAL PAYMENTS ON TIME AND THOUGHT I DEPARTED ON GOOD TERMS. I LEFT THE PLACE IN IMMACULATE CONDITION WHEN I LEFT- WE SPENT ALL DAY MAKING SURE ALL WAS GOOD WHEN WE LEFT.WILSON WEST KEPT THE FOLLOWING FROM MY SECURITY DEPOSIT:(1)$99.47 FOR LIGHT BULBS AND AIR FILTERS - THIS IS ABSOLUTELY CRAZY... (ANSWER) THERE WERE ONLY 1 OR 2 LIGHT BULBS NOT WORKING WHEN I LEFT AND I CHANGED THE AIR FILTERS 4 MONTHS AGO. (2) $75 CHARGE TO CLEAN THE REFRIGERATOR (ANSWER) I QUIT USING THE REFRIGERATOR FOR THE FINAL 4 MONTHS OF MY LEASE BECAUSE IT QUIT WORKING 3 TIMES DURING MY LEASE AND HAD I HAD FOOD SPOILAGE OF OVER $500-600 AT A MINIMUM - IT WAS IMPOSSIBLE TO USE AND I WAS IN CONSTANT CONTACT WITH WILSON WEST ABOUT THIS PROBLEM. I NEVER ONCE ASKED FOR REIMBURSEMENT OF THE FOOD SPOILED WHEN IT WENT OUT FOR THE 3RD TIME. I HAD TO USER MY OWN REFRIGERATOR!! THE UNIT WAS DIRTY BUT WE SPENT OVER 30 MINUTES CLEANING OUT BEHIND THE REFRIGERATOR THAT HAD NEVER BEEN CLEANED I AM SURE... POSSIBLY A SHORT IN WIRING.(3) $100 FOR DUPLICATE KEYS - ANSWER: I LEFT THE KEYS ON THE KITCHEN COUNTER WHEN WE LEFT AS I EXPLAINED BUT WAS CALLED A LIAR. IS IT REASONABLE TO CHARGE $100 FOR DUPLICATING KEYS? THAT WERE RETURNED CRAZY!!(3)REPAIR SHOWER DOOR AND DRAWERS -- $195.00 ANSWER- THIS IS CRAZY! THE SHOWER DOORS WERE THE CHEAP SLIDING DOORS THAT ALWAYS COME OFF TRACK (I GREW UP WITH SOME JUST LIKE IT.)IT WAS IN NO WAY BROKEN BUT JUST OFF TRACK ---IT ALWAYS WENT OFF TRACAK AS I USED IT OVER THE YEAR! THE DRAWERS MENTIONED WERE CHEAP PRESSURIZED WOOD THAT WERE FALLING APART WHEN I MOVED IN AND LITERALLY CAME OFF IN MY HAND WHEN I TRIED TO OPEN THE DRAWERS! THEY WERE CHEAP PRESSURIZED WOOD PULP THEY WERE PUT TOGETHER WITH THE FACE STAPLED ONTO THE PRESSURIZED WOOD. Desired Settlement I THINK A FAIR SETTLEMENT WOULD BE FOR THEM TO KEEP A MAXIMUM OF $100. THE HOUSE IS OLD, THE FLOORS AR ROTTING THROUGH IN 3 PLACES ON THE GROUND FLOOR AND 2 PLACES UPSTAIRS. THE HOUSE IS IN A TERRIBLE NEIGHBORHOOD AND I SEE A DESPERATION TO LEASE OR SELL THE HOUSE NOW THAT IT IS ON THE MARKET. THE OWNER AND MANAGEMENT COMPANY ARE HIDDEN BEHIND VOICE MAIL, QUOTES OF WHAT THE LEGALIZE MEAN IN THE LEASE AND YOU GET THE FEELING THIS RIP OFF IS JUST STATUS QUO FOR THEM. THERE IS RUNNING WATER UNDER THE HOUSE AND A TERRIBLE PROBLEM WITH MILDEW SMELL. THE WATER PRESSURE IS TERRIBLE AND SO BAD THE GUEST SINK USUALLY DIDN'T HAVE ENOUGH PRESSURE TO WASH YOUR HANDS. WE TRIED TO GET THE HOUSE PRESSURE WASHED AND THE GUY TRYING TO PRESSURE WASH COULD NOT EVEN GET ENOUGH PRESSURE. I AM A REASONABLE PERSON AND AGREE TO LIVE UP TO MY RESPONSIBILITIES. THIS FORFEITURE OF DEPOSIT IS ABSOLUTELY CRAZY. THESE ARE INSANE CHARGES AND ILLUSTRATE A DESPERATE ATTEMPT TO OVERCHARGE AND EXAGGERATE ABOUT THINGS TO KEEP MONEY. THE LEASE TERMS ARE WRITTEN TO INTERPRETATION AND HAVE NOT BEEN ADHERED TO BY WILSON WEST IN GOOD FAITH.

We have been out of our WWA-rented home for over a year and a half, but I still feel it necessary to submit this review. I want to take advantage of every possible avenue to warn others about this company. I'll also say that I'm clearly not the only one who has been mistreated by Wilson West, considering the terrible Google ratings and D+ Revdex.com rating. We rented a home through Wilson West for almost two years. During that time, we experienced terrible service, beginning with: two weeks after we moved in, a pipe burst in our kitchen. Water was everywhere and the kitchen had to be completely torn apart and redone. While I'm sure this was a headache for the homeowners, it took OVER A MONTH before we had our kitchen back together. I basically had to take over management of the process since WWA did very little to move things along. Calls went unanswered and un-returned for long periods of time. We were not compensated appropriately for the time we spent living in a home that was in clear violation of the lease we signed.
Aside from this instance, we had several maintenance requests that took several days to resolve and some that were not resolved at all. On two occasions, I submitted maintenance requests online and had to call Wilson West to ask about statuses because we had not heard anything after several days (even though their website indicated 24 hours).
Finally, the coup de grace came in our final year. I requested a move-out date that was earlier than the agreed upon lease end date. WWA, after speaking with the homeowners, indicated they would allow this at no additional penalty provided we gave 60-day notice, which we did. I contacted WWA closer to the move-out date and asked what the pro-rated rent amount would be since we were moving out mid-month. They provided this amount and it was paid on time. Three days (!!!) before our move-out date, we were contacted by WWA and asked to pay additional money for a full month of rent. When we refused because of the agreed upon terms (and the lease had no stipulation about paying for a full month when moving out mid-month), WWA subsequently deducted the funds from our security deposit. They refused to return the stolen money and instead deflected to the homeowners. Needless to say, I filed a complaint with the [redacted] but chose not to file a claim in small claims court because the amount was not worth the headache and inconvenience of going to court. I've seen other reviews online that indicate WWA has misused security deposit funds in very clear lease violations. It's beyond me how the REC continues to allow this company to operate in its existing capacity.
I can only hope someone who is considering either renting through WWA or using WWA to manage or sell their property sees this review and decides to change their mind. This company is poorly managed, there is no internal communication and lots of internal handoffs, they never answer the phone, they steal, they take advantage of tenants and homeowners alike, and they generally have no idea how to effectively manage properties. As I mentioned, it's clear based on the Revdex.com complaints and all online ratings, that I'm not the only one with these opinions. Please beware of this awful company!!","neg-2