Wilson Works, LLC.

Mr [redacted] roof currently is under a 5-year warranty and any needed repairs would be made accordinglyAfter an onsite inspection, review of the contract and consultation with Mr [redacted] , it was determined that the areas identified where outside the original scope and contractNo fascia board or aluminum fascia covering was replaced or in need of repair during the re-roofThe roof inspection did not reveal any problems that would require repair [redacted] General Manager/COO

We apologize for the inconvenience of the nails being in the dryer ventThis can happen as the average roof being replaced has approximately 27,nails removedA dryer vent is a inch open hole on the roof deckOur crews work hard to try to keep nails from going down the dryer vent;
however, it does happen from time to timeWe appreciate you letting us know about this issue as it will help us to improve our customer serviceWe are happy to refund the cost of cleaning your dryer vent if that will leave you satisfied

*** ***, the manager associated to this matter, contacted the Ms*** insurance company to expedite actions (payment) on their end in an effort to bring resolution to this matterThe insurance company stated they will release the remaining funds which should
occur by then end of next week*** is in contact with Ms*** and will keep her updated should anything change. *** ***Chief Operating OfficerRogero & Williams Roofing

We are meeting with the homeowner on Monday to resolve the issue

We have talked to Mrand Mrs*** and have an appointment with them tomorrow, October 12thWe do our best at taking care of any possible warranty issues with all of our customers as quickly as possibleAs Ms*** pointed out we will even take care of issues that are not within our scope of
work in an attempt to satisfy a homeownerFinding a leak in some cases can be extremely difficult and unfortunately can sometimes (although in rare cases) take several visits to diagnose the problemWe apologize for the inconvenience and frustration on their partWe stand by our warranty and will fix any problem that falls within our workmanship warranty and scope of work.On a side note our area has seen two hurricanes in the last monthsOnce the first one came through our warranty was legally null and voidA second hurricane has now come through and we are still standing by our product

Company's response below:*** *** #***We have left messages for Ms*** over the last two weeks and have not heard back from herI would very much like to address all of her concernsShe can call me back any time on my cell phone at ***Once she calls me back I can
report back to you what we are doing to resolve the situation

Very sorry to hear of any possible miscommunication that may have caused some confusionThis roof was built on 04/21/and has a 5-year warrantyThere was a work order completed on 03/15/to address Ms*** concerns of a leak and ridge ventAt this point their isn't any
outstanding warranty issues with the roof or with Polk CountyIf there is, Rogero & Williams owner's personal cell number is ###-###-####. Sincerely, *** ***General Manager

Company's response below:*** *** We are going out tomorrow to reseal the chimney and to correct the water marks on the ceiling. Please let me know if you have any questions, I will send you an update in the morning. Make it a great day! ***
*** *** ***

Complaint:[redacted] The meeting was scheduled by the homeowner for Thursday at noon
I am rejecting this response because:
Regards,
[redacted]

Company's response below:[redacted] I have left Mr. [redacted] several calls and he has not returned any of my messages.  The [redacted] is going to go my his home today. Please let me know if you have any questions, I will send you an update in the morning.  Make it a...

great day!  [redacted]

Complaint: [redacted]
I am rejecting this response because:From: [redacted]>Date: Thu, Dec 21, 2017 at 1:54 PMSubject: Fwd: Revdex.com Complaint ID [redacted]To: [redacted]
Nobody showed up to seal the roof or fix the ceiling. My chimney isn’t leaking, it’s my kitchen ceiling vent. My next door neighbor had the leak in his chimney from a new roof put on by this company. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted] roof currently is under a 5-year warranty and any needed repairs would be made accordingly. After an onsite inspection, review of the contract and consultation with Mr. [redacted], it was determined that the areas identified where outside the original scope and contract. No fascia...

board or aluminum fascia covering was replaced or in need of repair during the re-roof. The roof inspection did not reveal any problems that would require repair. [redacted]General Manager/COO