Wilson's Auto Sales

In response to customer, we did sell a Nissan Maxima to customerWe had not finished reconditioning it when they had came to purchase a vehicleIt needed front brake pads and rotorsThey did have problems shortly after purchasing it and we sent our mechanic out to them to diagnose and fix the issuesThe cars tensioner pulley had brokeWe don't sell warranties and sell all our vehicles being as most are over years oldWe fixed the issue and did not hear from them again until they decided to try and trade it in may of So we checked the car out and it had not had any basic maintenance done to it such as the brakes and rotors that they previously knew they needed to fixIt also had significant cosmetic damage that it previously did not haveWe offered to give $towards a down payment on another vehicleThey found a Pontiac Gthey were interested inWe proceeded with the deal and they purchased the Gusing the Maxima as the full down payment They purchased it for $and we put their payments at $per monthWe do not charge interest on our cars either so the numbers are easily understood by mostThey made their first payment days late and of only $Then, they proceeded to make full monthly payments a few days late each which isn't a big dealThe fourth scheduled payment was made over weeks late and we waived the late feeWe did not receive a payment for the months of October or November and was not in contact with customer so we unfortunately had to repossess the vehicleWe are easy to work with and understand things happen but have to have contact to help and they had always been in contact before that pointIm not sure if they are just complaining about the Nissan Maxima but that's what it seems likeIt would also seem to me that we had resolved any issues they had with Maxima when we traded for it

Complaint: [redacted] I am rejecting this response because: Wilsons Auto Sales LLC literally got my husband and I for $out of two cars and we got to keep noneBut yet they want $to get our car backWilsons did us wrongI will recommend them to nobodyI will get to where I need to be with thisHow dare them leave my autism baby with no way to his treatments and therapy classesI am rejecting this response because:Sincerely, [redacted]

I’ve been in the car business since My job consists of buying salvaged automobiles and repairing them to the best of my ability and selling them at reasonable costsWhen someone comes to look at and possibly purchase a vehicle I always inform them that the vehicle is as is, so if you buy it,
it’s yoursMr*** bought a Buick car from me in May I have sold many cars to this gentleman in the past and we never had any issuesHe usually purchases cars with low mileage but this particular time he purchased an older car with over 90,miles on itHe had come in to my shop approximately weeks prior to this purchase and test drove this Buick and another carThe day of the purchase Mr*** was in a hurry to leave because he was going to Texas and was going to drive the Buick that he purchasedWhen he came to the shop the car was sitting in the shopWe realized the back doors didn’t open, so I told Mr*** to run and get his paperwork done and when he comes back to get the car the back doors would be working properlyAlso, while the car was in the shop I did the inspection, which I can legally do, and then pulled the car out of the garageWhen Mr*** came back with the paperwork and I finished up with the car and put the inspection sticker on it so he was ready to goI believe it was approximately days when Mr*** called and informed me that the car was leaking oil and that it has a bad back tire on itI informed him again that while it was in the shop it did not have an oil leak and I wouldn’t have sold it to him if it didAfter many discussions with him about this problem I agreed to buy him a rack and pinion and a tire from *** Auto Sales, but he would have to install themAs for Mr*** saying that I never inspected the car is nonsenseThis was a car that I had bought salvaged and repaired myselfI did all the proper inspections on this BuickJust because he didn’t witness this doesn’t me it wasn’t doneI take pride and ownership in what I do for a living and give everything my 100%I have the proper registration and licensing to accurately inspect vehiclesSincerely: *** ***

Complaint: ***I am rejecting this response because: Wilsons Auto Sales LLC literally got my husband and I for $out of two cars and we got to keep noneBut yet they want $to get our car backWilsons did us wrongI will recommend them to nobodyI will get to where I need to be with thisHow dare them leave my autism baby with no way to his treatments and therapy classes. I am rejecting this response because:Sincerely,*** ***

In response to customer, we did sell a Nissan Maxima to customerWe had not finished reconditioning it when they had came to purchase a vehicleIt needed front brake pads and rotorsThey did have problems shortly after purchasing it and we sent our mechanic out to them to diagnose and fix
the issuesThe cars tensioner pulley had brokeWe don't sell warranties and sell all our vehicles being as most are over years oldWe fixed the issue and did not hear from them again until they decided to try and trade it in may of So we checked the car out and it had not had any basic maintenance done to it such as the brakes and rotors that they previously knew they needed to fixIt also had significant cosmetic damage that it previously did not haveWe offered to give $towards a down payment on another vehicleThey found a Pontiac Gthey were interested inWe proceeded with the deal and they purchased the Gusing the Maxima as the full down payment. They purchased it for $and we put their payments at $per monthWe do not charge interest on our cars either so the numbers are easily understood by mostThey made their first payment days late and of only $Then, they proceeded to make full monthly payments a few days late each which isn't a big dealThe fourth scheduled payment was made over weeks late and we waived the late feeWe did not receive a payment for the months of October or November and was not in contact with customer so we unfortunately had to repossess the vehicleWe are easy to work with and understand things happen but have to have contact to help and they had always been in contact before that pointIm not sure if they are just complaining about the Nissan Maxima but that's what it seems likeIt would also seem to me that we had resolved any issues they had with Maxima when we traded for it