Wilson's Handyman & Property Management Services

Ms [redacted] complaint has some merit to it but not muchThe reason the January payment was late as with most payments to her was she always wanted me to use the proceeds of rents to make needed repairs to her propertiesThis is the case with the January rent the house had a section inspection which failed and the home needed several repairs in order to pass on the reinspectionMs [redacted] asked me to use the funds to repair the houseShe had a sum of $ left and did not ask for it when I sent her the monthly statement so I was going to include it with the February rents when I sent them out but there were items needed repaired on a different property of hers and she asked we repair those as wellI explained in an email to Ms [redacted] I had been in the hospital with pneumonia for 1/weeks and that is the reason for the late payment disbursement in February But before I had the chance to e-mail her she had already e-mailed me wanting to cancel our contractI sent her an e-mail reminding her that the clause in our contract she agreed to says she has to give me a day notice in writing as well as any unit I rent she has to pay off the balance of commissions I would have coming from renting the unit had I collected all rents due from the leaseMs [redacted] is trying to get out of the contract without paying the commissions I would have coming for the next months on the section units and the balance of the commissions I would have coming for the remaining months on the unit I rented the total of this being $ Ms [redacted] lives out of state and now her tenants are concerned they will not get good customer service like they had with me with her being so far away and hours behind our time I have already had complaints from tenant being worried about this

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have other property managers right now, have had them for years, have no need to dismiss them Not the case with MrWilson.Mr Wilson texted that a new fridge for a tenant would be $250, when I got the bill it was $On a recent statement he overcharged me $ Another time he shorted me $in his payment to me, this does not work for me.I asked Mr Wilson on separate occasions over a month period to give me the name and info on a new tenantHe never did Not OK with me for a property manager to do this.When I did finally contact tenant last week, she let me know she was running a daycare in her home I should have been given this information and asked if this was OK with me before renting to herShe also said she has never been given a copy of her contract.when I finally made contact with her, she said “Mr Wilson said to ignore your letter”.I don’t want to have to nag my manager to get paidMr Wilson had an excuse each month as to why his payments were late: a broken computer, a sick Aunt, and twice being in the hospital, and “the check was in the mail, didn’t you get it?” This is not professional, he needs some backup or somethingThis does not work for meThe agreement says you will be sending the payments on th or 30thMy tenants are paying first of month, so should get it on the 15th Instead I get them into the next month.Yes he uses money for repairs, but is supposed to send the remaining.This month he say he didn’t pay me because, “she didn’t ask for it” I’m not supposed to have to ask, ITS YOUR JOB to distribute stated in your agreementMr Wilson is telling me that the police are concerned about a tenant with a drug issue and that he got me out of troubleI contacted the police, they told me they knew nothing about it.So basically, if Mr Wilson is not willing to pay me my rents, I’ll see him in in small claims, we’ll see what a judge saysI have the documents to back all the above complaints.The most I’m willing to do, as good will, and to avoid hassle of small claims, would be to offer Mr Wilson, $ Definitely not $1800.Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not agree with MrC*** statement regarding the amount of money he owes meHe does not say anything about proceeding to pay, but rather says vague excuses about his INTENTION to payThis could happen in years time! Now, in order to show my genuine desire to solve the problem and my good will, I agree to accepting the payment of $(the amount he says he is willing to pay) provided it is paid very soonIt is up to you now, MrC***, if you want to really solve this issue, please pay what you owe to me and tell me when you are going to pay it
Regards,
*** ***

First off the amount due is not $ it is actually $ and I spoke to Mr*** and explained I had been in the hospital from a heart attackWhile there my lead guy was supposed to contact my clients to let them know what had happened unfortunately somehow they did not contact himAlso
in the interim the construction team had almost wiped out my bank account using all funds that were in thereI explained to Mr*** that I was trying to borrow from my 401k and if all went well I would be able to send him his money over the weekend at this time I still have not got a response from my 401k as to me using it to refund my account so I can send him his fundsI am no thief and fully plan on giving him his money as soon as possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.MrWilson has chosen to do business on a cash basis (money orders) and remit payments due me per our property management agreement per cash This is highly unusual and suspectAny real business and legitimate business person would utilize a bank with complete checking account services This would allow check payment stops and tracking It is not my decision nor my fault he chose to use postal money orders, nor do I believe that these were stolen It is also not my problem nor issue that said funds were allegedly "stolen." MrWilson, if he were a true and honest business person, would have excess funds to pay me per our contract and then track down funds, stolen, lost or otherwise I am promised my rents on the 15th or 30th of the month and I have not received them He owes them to me and, quite frankly, the how, why or where is not my concern.Further, I know the June rent has been collected, in cash, from the tenant I have not received an email statement as to collection of the June rent, nor have I received my rent for June I believe MrWilson is using my funds to float other payments to his other clients or for his person use; this is conversion under Indiana law He has not performed according to his contract and operates on a cash basis which is outdated, suspicious and his choice.He owes me two months rent, ex his 10% commission for a total of $1, I demand he pay the cash; he needs to find the cash due me per our contract and then pursue his losses as he sees fit
Regards,
*** ***

*** *** does not handle owners funds properly*** has not returned my calls or emails to resolve the issue*** has been collecting rents directly from Section and has not disbursed the appropriate net funds in a timely manor*** has charged excess amounts for repairs without being able to supply the appropriate back up invoices to support the repairs that were madeI thought that he would be a good property manager, based on his review with the Revdex.com; however, we have had numerous problems with him as a property managerI would not recommend him to any out of state investors who need an honest property manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mr Wilson shared all his reasons for not doing his job, but did not respond to my offer of $as settlement.Is Mr Wilson willing to settle?Regards,*** ***

In response to Ms.*** last comments Yes unfortunately I have had personal issues that have hit me the past couple of monthsAn aunt passing away with cancer a sister who was shot so yes I have not been on my game as I normally am and then my computer got a virus and needed repairedHowever I have never over charged her she mentioned $ that was an error on her statement which when she pointed it out I corrected and is part of the funds she says I owe herThe $ was also an error in accounting and when pointed out was corrected and paid to herAs far as me telling the tenant to ignore her letter I told her to do that until I had a chance to speak to Ms*** but after numerous attempts to do so and threats to the tenant by Ms*** I told the tenant to comply with Ms*** wishesAs far as me holding the additional money because she did not ask for it was because there was other work we were doing on another property and was using the funds for that until other funding came in to keep Ms*** from having to put anything on a credit cardAlso the other matter of the house on *** being on the drug task force hit list was and is true they are using and selling drugs out of that property and it is being watched and will be busted just calling IMPD you cannot get info on this they will not give that out over the phone

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.actually, the $number I came up with was what felt peaceful and fair to meI don’t have another amount to offer. i’m wondering what number feels peaceful to you, ***, and addresses what time you may have spent that was not accounted for?Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have other property managers right now, have had them for years, have no need to dismiss them. Not the case with MrWilson.Mr Wilson texted that a new fridge for a tenant would be $250, when I got the bill it was $On a recent statement he overcharged me $500. Another time he shorted me $in his payment to me, this does not work for me.I asked Mr Wilson on separate occasions over a month period to give me the name and info on a new tenantHe never did. Not OK with me for a property manager to do this.When I did finally contact tenant last week, she let me know she was running a daycare in her home. I should have been given this information and asked if this was OK with me before renting to herShe also said she has never been given a copy of her contract.when I finally made contact with her, she said “Mr Wilson said to ignore your letter”.I don’t want to have to nag my manager to get paidMr Wilson had an excuse each month as to why his payments were late: a broken computer, a sick Aunt, and twice being in the hospital, and “the check was in the mail, didn’t you get it?” This is not professional, he needs some backup or somethingThis does not work for meThe agreement says you will be sending the payments on th or 30thMy tenants are paying first of month, so should get it on the 15th. Instead I get them into the next month.Yes he uses money for repairs, but is supposed to send the remaining.This month he say he didn’t pay me because, “she didn’t ask for it” I’m not supposed to have to ask, ITS YOUR JOB to distribute stated in your agreement. Mr Wilson is telling me that the police are concerned about a tenant with a drug issue and that he got me out of troubleI contacted the police, they told me they knew nothing about it.So basically, if Mr Wilson is not willing to pay me my rents, I’ll see him in in small claims, we’ll see what a judge saysI have the documents to back all the above complaints.The most I’m willing to do, as good will, and to avoid hassle of small claims, would be to offer Mr Wilson, $500. Definitely not $1800.Regards,*** ***

Ms*** complaint has some merit to it but not muchThe reason the January payment was late as with most payments to her was she always wanted me to use the proceeds of rents to make needed repairs to her propertiesThis is the case with the January rent the house had a section
inspection which failed and the home needed several repairs in order to pass on the reinspectionMs*** asked me to use the funds to repair the houseShe had a sum of $ left and did not ask for it when I sent her the monthly statement so I was going to include it with the February rents when I sent them out but there were items needed repaired on a different property of hers and she asked we repair those as wellI explained in an email to Ms*** I had been in the hospital with pneumonia for 1/weeks and that is the reason for the late payment disbursement in February But before I had the chance to e-mail her she had already e-mailed me wanting to cancel our contractI sent her an e-mail reminding her that the clause in our contract she agreed to says she has to give me a day notice in writing as well as any unit I rent she has to pay off the balance of commissions I would have coming from renting the unit had I collected all rents due from the leaseMs*** is trying to get out of the contract without paying the commissions I would have coming for the next months on the section units and the balance of the commissions I would have coming for the remaining months on the unit I rented the total of this being $ Ms*** lives out of state and now her tenants are concerned they will not get good customer service like they had with me with her being so far away and hours behind our time I have already had complaints from tenant being worried about this

First off the client did get his May statement and his May money order was mailed from the post office on the 15th of May however for some reason the money order was lost in the mailI went into the hospital on the 18th of May and was there for about days for separate heart procedures when I
was released about a week later I realized after speaking with him that I had not mailed his statement so I emailed it to him yes it was late but he did get itAlso after speaking with him I found out he had not received his payment I immediately went to the post office and put a trace on the postal money order and was told it would take several days to try and track it down but as long as it was not cashed they would reimburse me the fundsAfter about weeks they notified me that the money order had been cashed and would need to further investigate I told them my client had not received the funds and provided them a copy of his signature for verification and am still waiting to here from themAs far as the utilities I spoke with the client and let him know the unit was rented and I had advised her to transfer the utilities I had also advised him he should shut them off after giving her or days to transfer them as sometimes even though they are told to transfer utilities they don't do it right awayAs for refunding any monies the only money I feel the client is owed is the May and June rents less work done in May authorized by him and commissions

I would like to settle this matter but $ is not a fair settlementI understand Ms*** point of view but there were some other issues that were never mentioned by me that were just taken care of to try to offset some of the issues we were having trying to make amends for her being upsetIf Ms *** comes in with a better offer I would consider settling this and getting it over