The home was transferred to the owner on August 21, At the time of the closing, the buyer received our Homeowners Reference Guide (HRG)The decisions made by the Company are consistent with the HRGDOORS STICKING: The Company does not dispute that the paint on the doors sticks to the wood door jamb after the doors are closed for long periods of timeThis is not a defect in the paint nor in the construction of the doorsThe HRG covers door warping in the first year of ownershipDespite the fact that the claim is beyond the one year, the Company offered to measure the doors and replace any that were warpedThe owner rejected this offerNew doors will not stop the sticking issue; the doors need to be used on a regular basis to avoid stickingSTUCCO REPAIRS: Cement over cement (stucco over stucco) cannot be “hidden” once the repair is done and new paint is added next to the original paintThe Company acknowledges that it repaired the stucco at the homeowner's request, and that the repair is visibleThe inability to match the repair to the original stucco was expressly explained to the homeowner prior to the repair being made, and the homeowner acknowledged the point and requested the repair move forward regardlessBoth the door and stucco issues are consistent with the HRGGiven that these are not defects in the design or construction of the home, and that the homeowner was made aware of these issues, no further action will be taken by the Company
We have correspondence from Mr [redacted] regarding a HVAC system deemed "too small" by an outside HVAC companyWe were contacted on 6/23/and we opened a service request as our protocol to review the issue submittedIt was determined at that time the homes COE (close of escrow) is 11/9/The home is approaching years old and the home is out of warranty As a builder, Lennar is responsible for certain aspects of a home for a period of up to ten years per California lawMr***s home is beyond that statuteFurthermore, per Mr***s email, he claimed to have an extensive HVAC issues in home and Lennar has record of itWe have three service calls to the home in a span of time over yrsLennar has no history of ongoing HVAC issues in the homeAny ongoing / recent issues Mr [redacted] has experienced regarding his HVAC system has not been conveyed to Lennar HomesI left a voice mail for Mr [redacted] on 6/23/Mr [redacted] did not return my callI sent Mr [redacted] a mailed letter response informing him of our stance on 6/26/These communications are logged in our database I closed the service request on 6/30/Claiming systems are too small or undersized is a common tactic by outside HVAC trades to gain the up-sale of a new unitMr [redacted] is making claims that are unfoundedEspecially as we have not had one call for no cooling until this complaintUnfortunately, Mr***s home is out of warranty, we have no documentation of ongoing issues of the HVAC, and as a builder our HVAC systems are engineered and designed to meet state building codes and efficiency standards under Title These engineered HVAC systems are inspected / approved prior to being installedThe claim they’re too small is incorrectSincerely,
why do I need to go get bids? I want lennar to fix the issues that they didnt do right I would have to take time off of work and get two different vendors to fix this I wnat Lennar to fix it please
The home was transferred to the owner on August 21, At the time of the closing, the buyer received our Homeowners Reference Guide (HRG)The decisions made by the Company are consistent with the HRGDOORS STICKING: The Company does not dispute that the paint on the doors sticks to the wood
door jamb after the doors are closed for long periods of timeThis is not a defect in the paint nor in the construction of the doorsThe HRG covers door warping in the first year of ownershipDespite the fact that the claim is beyond the one year, the Company offered to measure the doors and replace any that were warpedThe owner rejected this offerNew doors will not stop the sticking issue; the doors need to be used on a regular basis to avoid stickingSTUCCO REPAIRS: Cement over cement (stucco over stucco) cannot be “hidden” once the repair is done and new paint is added next to the original paintThe Company acknowledges that it repaired the stucco at the homeowner's request, and that the repair is visibleThe inability to match the repair to the original stucco was expressly explained to the homeowner prior to the repair being made, and the homeowner acknowledged the point and requested the repair move forward regardlessBoth the door and stucco issues are consistent with the HRGGiven that these are not defects in the design or construction of the home, and that the homeowner was made aware of these issues, no further action will be taken by the Company
I am rejecting this response because: The repair of the doors was not properly sanded down properly and the paint was thick on the doors, and this is why the doors keep sticking I do not have ANY issues with the rest of the doors in the house except for the two doors that they didn't replace We have attempted times to repair and I feel with all the time I have know spent they should just be replaced The workmanship of Lennar is poor at best They did not sand down the doors or inspect there work Because the paint is now so thick, it will continue to stick unless they have someone who knows what they are doing Giving them times to make it right is very fair in my mind Each time costing me to take hours of work off I would like to bill them for my time at this point I hav no confidence they will repair the doors the sixth time. In regards to the stucco repair - The noted that they would not guarantee that the PAINT wouldn't match The paint does match, its the stucco It was improperly done and poor workmanship You can still see the line and crack, which stucco should repair and not show a line It needs to be redone with someone that has a better skill set that is not mexican that doesnt speak English and has proper supervisor oversight to ensure the work is done properly This did not occur
Lennar’s second response continued lying rather than faced the evidence we providedLennar lies so easily just like drinking waterNot to our surprise, this exactly explains why Lennar got class action lawsuit in its Woodbury project recently, and are also fighting the legal matters with the other home owners in our new community due to its bad quality homes1. Cracked Granite island top and wrongfully designed granite-island: Lennar never questioned the size of the cracks on the granite after its service representative examined them in our home at the beginningThat’s why its customer care manager Tom Lindsay left us message which said that he just talked to its Vice President John Lavender, and they agreed to replace the granite for our whole house on 10/28/after we contacted Lennar many timesI can provide Tom’s voice message whenever if necessaryLennar kept lying that the granite fissure was incapable of being photographed with Lennar’s digital camera because it’s the width of human hair after Lennar broke its promiseAt least, Lennar agreed that they did take the pictures for the cracked graniteHowever Lennar claimed that the pictures “couldn’t” show up the fissure because its size is the width of a human hairWhy is Lennar afraid to present the pictures they took for the granite in our home? It’s fine even if those pictures can’t show the cracks or fissures because they are “too small”Please just show us your pictures taken for our graniteWhy did Lennar keep hiding their pictures? The only reason is that Lennar is lyingThe attached picture named “hair_photo” was simply taken by using my cell phone, on which people can easily see two hairs but nothing elseThe hair picture clearly proves that Lennar is a big shameless liar by keeping saying that a human hair was incapable of being photographed with Lennar’s digital cameraLennar never said the cracks on the granite were the width of a human hair until they decide to break its promiseThe first time that Lennar started to lie that the fissure was a width of a human hair was on 12/04/by sending me a letter through an email which is attached as the name of “granite_tom”It clearly proved that I denied it immediately right after I saw the letterI questioned Tom “whose hair is as thick as a string” in my replying It is noteworthy that Lennar refuse to respond the horrible flood caused by the wrongfully designed granite-island as we complained in our last responseWhy is that? The reason is Lennar clearly knows that they should replace the granite for us because of the wrongfully designed granite-island even if there are no cracks on the graniteWe couldn’t have used the dishwasher because of wrongfully constructed granite-island since we moved in Lennar should stop lying and fix the damage and construction defects for us as early as possible 2. Terrible squeaky floor The attached file name as “floor_estimate2” is the estimate which I got recently for the damage of the terrible squeaky upstairsI also provided the other estimate called “floor_estimate1” from a different licensed contractor in my previous complaintPlease note that “floor_estimate1” doesn’t include the damage of the bathrooms and laundryPlease also note that none of them includes the estimate of contents manipulation as wellIt’s very clear that both licensed and experienced floor experts strongly prove that our brand new house has terrible squeak everywhere upstairsLennar is so good at confounding black and white, and telling a bare faced lie3. Cracked Master Tub We had already generously given Lennar the opportunity to fix the cracked tub although they should do the replacement from the beginning for a brand new houseThey promised they would do the replacement if they failed in the first repairShockingly, Lennar broke its promise again after they failedThat’s exactly why its service manager Tom Lindsay set up an email between him and the owner of the tub contractor, which lied that the cracked tub had already been successfully repaired because he didn’t know we had the copy of the inspect reportThe attached file named “tub_letter_tom” clearly shows how Tom ridiculously set up the emailThe inspect report “tub_inspect” as attached was done two weeks before Tom set up the email, and evidently prove Lennar’s repair was failed and Tom Lindsay is lyingLennar is a shameless liarThis company has no integrity and honestyIn order to prevent anyone from having to deal with the problems that we have been struggling with, Lennar’s cheating behavior should be exposed to the media and TV stations
We have correspondence from Mr*** regarding a HVAC system deemed "too small" by an outside HVAC companyWe were contacted on 6/23/and we opened a service request as our protocol to review the issue submittedIt was determined at that time the homes COE (close of
escrow) is 11/9/The home is approaching years old and the home is out of warranty. As a builder, Lennar is responsible for certain aspects of a home for a period of up to ten years per California lawMr***s home is beyond that statute. Furthermore, per Mr***s email, he claimed to have an extensive HVAC issues in home and Lennar has record of itWe have three service calls to the home in a span of time over yrsLennar has no history of ongoing HVAC issues in the home. Any ongoing / recent issues Mr*** has experienced regarding his HVAC system has not been conveyed to Lennar Homes. I left a voice mail for Mr*** on 6/23/Mr*** did not return my callI sent Mr*** a mailed letter response informing him of our stance on 6/26/These communications are logged in our database I closed the service request on 6/30/17. Claiming systems are too small or undersized is a common tactic by outside HVAC trades to gain the up-sale of a new unitMr*** is making claims that are unfoundedEspecially as we have not had one call for no cooling until this complaint. Unfortunately, Mr***s home is out of warranty, we have no documentation of ongoing issues of the HVAC, and as a builder our HVAC systems are engineered and designed to meet state building codes and efficiency standards under Title These engineered HVAC systems are inspected / approved prior to being installedThe claim they’re too small is incorrect. Sincerely,
why do I need to go get bids? I want lennar to fix the issues that they didnt do right I would have to take time off of work and get two different vendors to fix this I wnat Lennar to fix it please
The home was transferred to the owner on August 21, At the time of the closing, the buyer received our Homeowners Reference Guide (HRG)The decisions made by the Company are consistent with the HRGDOORS STICKING: The Company does not dispute that the paint on the doors sticks to the wood door jamb after the doors are closed for long periods of timeThis is not a defect in the paint nor in the construction of the doorsThe HRG covers door warping in the first year of ownershipDespite the fact that the claim is beyond the one year, the Company offered to measure the doors and replace any that were warpedThe owner rejected this offerNew doors will not stop the sticking issue; the doors need to be used on a regular basis to avoid stickingSTUCCO REPAIRS: Cement over cement (stucco over stucco) cannot be “hidden” once the repair is done and new paint is added next to the original paintThe Company acknowledges that it repaired the stucco at the homeowner's request, and that the repair is visibleThe inability to match the repair to the original stucco was expressly explained to the homeowner prior to the repair being made, and the homeowner acknowledged the point and requested the repair move forward regardlessBoth the door and stucco issues are consistent with the HRGGiven that these are not defects in the design or construction of the home, and that the homeowner was made aware of these issues, no further action will be taken by the Company
We have correspondence from Mr [redacted] regarding a HVAC system deemed "too small" by an outside HVAC companyWe were contacted on 6/23/and we opened a service request as our protocol to review the issue submittedIt was determined at that time the homes COE (close of escrow) is 11/9/The home is approaching years old and the home is out of warranty As a builder, Lennar is responsible for certain aspects of a home for a period of up to ten years per California lawMr***s home is beyond that statuteFurthermore, per Mr***s email, he claimed to have an extensive HVAC issues in home and Lennar has record of itWe have three service calls to the home in a span of time over yrsLennar has no history of ongoing HVAC issues in the homeAny ongoing / recent issues Mr [redacted] has experienced regarding his HVAC system has not been conveyed to Lennar HomesI left a voice mail for Mr [redacted] on 6/23/Mr [redacted] did not return my callI sent Mr [redacted] a mailed letter response informing him of our stance on 6/26/These communications are logged in our database I closed the service request on 6/30/Claiming systems are too small or undersized is a common tactic by outside HVAC trades to gain the up-sale of a new unitMr [redacted] is making claims that are unfoundedEspecially as we have not had one call for no cooling until this complaintUnfortunately, Mr***s home is out of warranty, we have no documentation of ongoing issues of the HVAC, and as a builder our HVAC systems are engineered and designed to meet state building codes and efficiency standards under Title These engineered HVAC systems are inspected / approved prior to being installedThe claim they’re too small is incorrectSincerely,
why do I need to go get bids? I want lennar to fix the issues that they didnt do right I would have to take time off of work and get two different vendors to fix this I wnat Lennar to fix it please
Please see attached request
The home was transferred to the owner on August 21, At the time of the closing, the buyer received our Homeowners Reference Guide (HRG)The decisions made by the Company are consistent with the HRGDOORS STICKING: The Company does not dispute that the paint on the doors sticks to the wood
door jamb after the doors are closed for long periods of timeThis is not a defect in the paint nor in the construction of the doorsThe HRG covers door warping in the first year of ownershipDespite the fact that the claim is beyond the one year, the Company offered to measure the doors and replace any that were warpedThe owner rejected this offerNew doors will not stop the sticking issue; the doors need to be used on a regular basis to avoid stickingSTUCCO REPAIRS: Cement over cement (stucco over stucco) cannot be “hidden” once the repair is done and new paint is added next to the original paintThe Company acknowledges that it repaired the stucco at the homeowner's request, and that the repair is visibleThe inability to match the repair to the original stucco was expressly explained to the homeowner prior to the repair being made, and the homeowner acknowledged the point and requested the repair move forward regardlessBoth the door and stucco issues are consistent with the HRGGiven that these are not defects in the design or construction of the home, and that the homeowner was made aware of these issues, no further action will be taken by the Company
I am rejecting this response because: The repair of the doors was not properly sanded down properly and the paint was thick on the doors, and this is why the doors keep sticking I do not have ANY issues with the rest of the doors in the house except for the two doors that they didn't replace We have attempted times to repair and I feel with all the time I have know spent they should just be replaced The workmanship of Lennar is poor at best They did not sand down the doors or inspect there work Because the paint is now so thick, it will continue to stick unless they have someone who knows what they are doing Giving them times to make it right is very fair in my mind Each time costing me to take hours of work off I would like to bill them for my time at this point I hav no confidence they will repair the doors the sixth time. In regards to the stucco repair - The noted that they would not guarantee that the PAINT wouldn't match The paint does match, its the stucco It was improperly done and poor workmanship You can still see the line and crack, which stucco should repair and not show a line It needs to be redone with someone that has a better skill set that is not mexican that doesnt speak English and has proper supervisor oversight to ensure the work is done properly This did not occur
Lennar’s second response continued lying rather than faced the evidence we providedLennar lies so easily just like drinking waterNot to our surprise, this exactly explains why Lennar got class action lawsuit in its Woodbury project recently, and are also fighting the legal matters with the other home owners in our new community due to its bad quality homes1. Cracked Granite island top and wrongfully designed granite-island: Lennar never questioned the size of the cracks on the granite after its service representative examined them in our home at the beginningThat’s why its customer care manager Tom Lindsay left us message which said that he just talked to its Vice President John Lavender, and they agreed to replace the granite for our whole house on 10/28/after we contacted Lennar many timesI can provide Tom’s voice message whenever if necessaryLennar kept lying that the granite fissure was incapable of being photographed with Lennar’s digital camera because it’s the width of human hair after Lennar broke its promiseAt least, Lennar agreed that they did take the pictures for the cracked graniteHowever Lennar claimed that the pictures “couldn’t” show up the fissure because its size is the width of a human hairWhy is Lennar afraid to present the pictures they took for the granite in our home? It’s fine even if those pictures can’t show the cracks or fissures because they are “too small”Please just show us your pictures taken for our graniteWhy did Lennar keep hiding their pictures? The only reason is that Lennar is lyingThe attached picture named “hair_photo” was simply taken by using my cell phone, on which people can easily see two hairs but nothing elseThe hair picture clearly proves that Lennar is a big shameless liar by keeping saying that a human hair was incapable of being photographed with Lennar’s digital cameraLennar never said the cracks on the granite were the width of a human hair until they decide to break its promiseThe first time that Lennar started to lie that the fissure was a width of a human hair was on 12/04/by sending me a letter through an email which is attached as the name of “granite_tom”It clearly proved that I denied it immediately right after I saw the letterI questioned Tom “whose hair is as thick as a string” in my replying It is noteworthy that Lennar refuse to respond the horrible flood caused by the wrongfully designed granite-island as we complained in our last responseWhy is that? The reason is Lennar clearly knows that they should replace the granite for us because of the wrongfully designed granite-island even if there are no cracks on the graniteWe couldn’t have used the dishwasher because of wrongfully constructed granite-island since we moved in Lennar should stop lying and fix the damage and construction defects for us as early as possible 2. Terrible squeaky floor The attached file name as “floor_estimate2” is the estimate which I got recently for the damage of the terrible squeaky upstairsI also provided the other estimate called “floor_estimate1” from a different licensed contractor in my previous complaintPlease note that “floor_estimate1” doesn’t include the damage of the bathrooms and laundryPlease also note that none of them includes the estimate of contents manipulation as wellIt’s very clear that both licensed and experienced floor experts strongly prove that our brand new house has terrible squeak everywhere upstairsLennar is so good at confounding black and white, and telling a bare faced lie3. Cracked Master Tub We had already generously given Lennar the opportunity to fix the cracked tub although they should do the replacement from the beginning for a brand new houseThey promised they would do the replacement if they failed in the first repairShockingly, Lennar broke its promise again after they failedThat’s exactly why its service manager Tom Lindsay set up an email between him and the owner of the tub contractor, which lied that the cracked tub had already been successfully repaired because he didn’t know we had the copy of the inspect reportThe attached file named “tub_letter_tom” clearly shows how Tom ridiculously set up the emailThe inspect report “tub_inspect” as attached was done two weeks before Tom set up the email, and evidently prove Lennar’s repair was failed and Tom Lindsay is lyingLennar is a shameless liarThis company has no integrity and honestyIn order to prevent anyone from having to deal with the problems that we have been struggling with, Lennar’s cheating behavior should be exposed to the media and TV stations
We have correspondence from Mr*** regarding a HVAC system deemed "too small" by an outside HVAC companyWe were contacted on 6/23/and we opened a service request as our protocol to review the issue submittedIt was determined at that time the homes COE (close of
escrow) is 11/9/The home is approaching years old and the home is out of warranty. As a builder, Lennar is responsible for certain aspects of a home for a period of up to ten years per California lawMr***s home is beyond that statute. Furthermore, per Mr***s email, he claimed to have an extensive HVAC issues in home and Lennar has record of itWe have three service calls to the home in a span of time over yrsLennar has no history of ongoing HVAC issues in the home. Any ongoing / recent issues Mr*** has experienced regarding his HVAC system has not been conveyed to Lennar Homes. I left a voice mail for Mr*** on 6/23/Mr*** did not return my callI sent Mr*** a mailed letter response informing him of our stance on 6/26/These communications are logged in our database I closed the service request on 6/30/17. Claiming systems are too small or undersized is a common tactic by outside HVAC trades to gain the up-sale of a new unitMr*** is making claims that are unfoundedEspecially as we have not had one call for no cooling until this complaint. Unfortunately, Mr***s home is out of warranty, we have no documentation of ongoing issues of the HVAC, and as a builder our HVAC systems are engineered and designed to meet state building codes and efficiency standards under Title These engineered HVAC systems are inspected / approved prior to being installedThe claim they’re too small is incorrect. Sincerely,
why do I need to go get bids? I want lennar to fix the issues that they didnt do right I would have to take time off of work and get two different vendors to fix this I wnat Lennar to fix it please