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Wilson's Fitness

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Wilson's Fitness Reviews (4)

Thank you Revdex.com for the opportunity to share our experience.  We have had the same cancellation policy for the past 35 years since our business began, and it is still in use today.  When an individual elects to purchase a month to month membership, they are eligible to cancel with a 30 day...

written notice from the 7th of the month after they meet their minimum 12 months.  The member must initial and sign for this on their paperwork at the time of joining.  Miss [redacted]'s agreement was initialed and authorized agreeing to these terms.  She claims to have called to terminate her membership and was told at that time she could either 1) transfer her membership and pay a $50 plus tax transfer fee or 2) do an early buyout to end the agreement early.  She elected to continue monthly and we did not hear of any request to cancel until May 8th, missing the 30 day notice, therefore she was billed for June as well before we terminated her membership.  She is currently terminated and her account is closed.  Out of good faith we want to refund her June dues and I am seeing that her June dues returned to the club unpaid.  So we will waive the past due balance.Thank you for time,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern/Revdex.com:Based on what I read in the business's response they are waiving any further fees, have indicated that I now have a zero balance and will discontinue grifting money out of my account. If this is the case, I am satisfied with this outcome. There are errors in their response to you in that they contend I was told I had to transfer the membership and pay $50.00. Where was I supposed to transfer the membership to? The only option I was ever given was that I had to live out the life of the contract and wait for it to expire.I have no further responses at this time and I thank you for your assistance in resolving this and stopping this company from taking funds from me.Respectfully,[redacted]

We refunded her money.  This was all a miscommunication.

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