Wilson's Handyman & Property Management Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have 2 other property managers right now, have had them for 3 years, have no need to dismiss them.  Not the case with Mr. Wilson.Mr Wilson texted that a new fridge for a tenant would be $250, when I got the bill it was $350. On a recent statement he overcharged me $500.  Another time he shorted me $25 in his payment to me, this does not work for me.I asked Mr Wilson on 6 separate occasions over a 4 month period to give me the name and info on a new tenant. He never did.  Not OK with me for a property manager to do this.When I did finally contact tenant last week, she let me know she was running a daycare in her home.  I should have been given this information and asked if this was OK with me before renting to her. She also said she has never been given a copy of her contract.when I finally made contact with her, she said “Mr Wilson said to ignore your letter”.I don’t want to have to nag my manager to get paid. Mr Wilson had an excuse each month as to why his payments were late: a broken computer, a sick Aunt, and twice being in the hospital, and “the check was in the mail, didn’t you get it?”   This is not professional, he needs some backup or something. This does not work for me. The agreement says you will be sending the payments on 15 th or 30th. My tenants are paying first of month, so should get it on the 15th.  Instead I get them into the next month.Yes he uses money for repairs, but is supposed to send the remaining.This month he say he didn’t pay me because, “she didn’t ask for it”  I’m not supposed to have to ask, ITS YOUR JOB to distribute it-as stated in your agreement. Mr Wilson is telling me that the police are concerned about a tenant with a drug issue and that he got me out of trouble. I contacted the police, they told me they knew nothing about it.So basically, if Mr Wilson is not willing to pay me my rents, I’ll see him in  in small claims, we’ll see what a judge says. I have the documents to back  all the above complaints.The most I’m willing to do, as good will, and to avoid hassle of small claims, would be to offer Mr Wilson, $500.  Definitely not $1800.Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.actually, the $500 number I came up with was what felt peaceful and fair to me. I don’t have another amount to offer.  i’m wondering what number feels peaceful to you, [redacted], and addresses what time you may have spent that was not accounted for?Regards,[redacted]

Ms. [redacted] complaint has some merit to it but not much. The reason the January payment was late as with most payments to her was she always wanted me to use the proceeds of rents to make needed repairs to her properties. This is the case with the January rent the house had a section 8...

inspection which failed and the home needed several repairs in order to pass on the reinspection. Ms. [redacted] asked me to use the funds to repair the house. She had a sum of $ 450.00 left and did not ask for it when I sent her the monthly statement so I was going to include it with the February rents when I sent them out but there were items needed repaired on a different property of hers and she asked we repair those as well. I explained in an email to Ms. [redacted] I had been in the hospital with pneumonia for 2 1/2 weeks and that is the reason for the late payment disbursement in February But before I had the chance to e-mail her she had already e-mailed me wanting to cancel our contract. I sent her an e-mail reminding her that the clause in our contract she agreed to says she has to give me a 60 day notice in writing as well as any unit I rent she has to pay off the balance of commissions I would have coming from renting the unit had I collected all rents due from the lease. Ms. [redacted] is trying to get out of the contract without paying the commissions I would have coming for the next 2 months on the 2 section 8 units and the balance of the commissions I would have coming for the remaining 18 months on the unit I rented the total of this being $ 1878.00. Ms. [redacted] lives out of state and now her tenants are concerned they will not get good customer service like they had with me with her being so far away and 2 hours behind our time I have already had complaints from 1 tenant being worried about this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Mr. Wilson has chosen to do business on a cash basis (money orders) and remit payments due me per our property management agreement per cash.  This is highly unusual and suspect. Any real business and legitimate business person would utilize a bank with complete checking account services.  This would allow check payment stops and tracking.  It is not my decision nor my fault he chose to use postal money orders, nor do I believe that these were stolen.  It is also not my problem nor issue that said funds were allegedly "stolen."  Mr. Wilson, if he were a true and honest business person, would have excess funds to pay me per our contract and then track down funds, stolen, lost or otherwise.  I am promised my rents on the 15th or 30th of the month and I have not received them.  He owes them to me and, quite frankly, the how, why or where  is not my concern.Further, I know the June rent has been collected, in cash, from the tenant.  I have not received an email statement as to collection of the June rent, nor have I received my rent for June.  I believe Mr. Wilson is using my funds to float other payments to his other clients or for his person use; this is conversion under Indiana law.  He has not performed according to his contract and operates on a cash basis which is outdated, suspicious and his choice.He owes me two months rent, ex his 10% commission for a total of $1,850.  I demand he pay the cash; he needs to find the cash due me per our contract and then pursue his losses as he sees fit.  
Regards,
[redacted]

I would like to settle this matter but $ 500.00 is not a fair settlement. I understand Ms. [redacted] point of view but there were some other issues that were never mentioned by me that were just taken care of to try to offset some of the issues we were having trying to make amends for her being upset. If Ms [redacted] comes in with a better offer I would consider settling this and getting it over.