We have paperwork showing we ordered and paid on December 23, Richard told us the following week that he could not place the order that day because the manufacturer was closed until January due to the holidaysWe were told 4-weeks not weeksRichard did NOT initiate calls to me; I called him to get updatesI got lip service and excusesThey finally delivered the itemThey never apologizedI will not do business with them againI have lost trust I n them and doubt that if I have an issue in the future with our current item that they will be helpful
We are in receipt of a letter from you dated August 13, regarding a complaint byour customer [redacted] * [redacted] .We have reviewed our documentation and also reached out to the customer to betterunderstand the issues in the complaintIn response, we have concluded that theCustomer did not make contact with us after her chair was serviced the second timewhich prevented us from knowing that she was still having challenges with the chairIfwe had been given the opportunity to address the concerns stated in your letter, thecustomer would not have had a need to file this complaint.We have made an agreement with the customer to visit our store in the near future tore-select a chair.Thank you for bringing this matter to our attentionMaintaining good relationships withour customers is of the utmost importance to us.Sincerely, Lindsay G***Store ManagerWilson's of Redmond
We have paperwork showing we ordered and paid on December 23, Richard told us the following week that he could not place the order that day because the manufacturer was closed until January due to the holidaysWe were told 4-weeks not weeksRichard did NOT initiate calls to me; I called him to get updatesI got lip service and excusesThey finally delivered the itemThey never apologizedI will not do business with them againI have lost trust I n them and doubt that if I have an issue in the future with our current item that they will be helpful
We are in receipt of a letter from you dated August 13, regarding a complaint byour customer [redacted] * [redacted] .We have reviewed our documentation and also reached out to the customer to betterunderstand the issues in the complaintIn response, we have concluded that theCustomer did not make contact with us after her chair was serviced the second timewhich prevented us from knowing that she was still having challenges with the chairIfwe had been given the opportunity to address the concerns stated in your letter, thecustomer would not have had a need to file this complaint.We have made an agreement with the customer to visit our store in the near future tore-select a chair.Thank you for bringing this matter to our attentionMaintaining good relationships withour customers is of the utmost importance to us.Sincerely, Lindsay G***Store ManagerWilson's of Redmond