WiMacTel, Inc (US Operations)

Initial Business Response /* (1000, 5, 2015/07/01) */
Contact Name and Title: *** *** Account Mgr
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@wimactel.com
Dear ***,
My Name is *** *** and I am a representative of WiMacTelI am in receipt of your report of charges
on your credit cardIt will be my pleasure to answer any questions you may have and work this matter to resolution with you
WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis
Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business
To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call
Admittedly, using your credit card at a public access payphone is the most expensive type of phone call that can be madeUnfortunately for the consumer, the majority of fees (regulatory, operator) are incurred upon connection of the phone callIf you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments
Thank you,
*** ***
Account Manager
WiMacTel
(XXX) XXX-XXXX
***@wimactel.com
Phone call overcharge
On June I called my father from the Portland Airport using my credit card in a pay phoneI was not advised the amount of the call or given then opportunity to review the chargeI simply put in my credit card, dialed the number and was connectedThe call lasted probably secondsI later saw on my credit card bill that they charged me $for the call
Had I been advised by a notice on the phone or verbally before the call was placed that I was going to be charged more than $for the call, I wouldn't have made it
I called WiMacTel to complain and in two phone calls they reduced the bill to $I still feel that is excessive for a second phone call
Initial Consumer Rebuttal /* (2000, 7, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They say they will refund the entire chargeIf that is done, then I am fine

Dear *** ***,My Name is *** *** and I am a representative of WiMacTelI am in receipt of your report of charges on a phone bill from WiMacTel for a collect callIt will be my pleasure to answer any questions you may have and work this matter to resolution with youWiMacTel, Incis an
operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis.Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows:ValidationBilling & CollectionBad debtLive operator staffing (amortized over all calls)Credit card processing fees and compliance requirementsCustomer service centerNone of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or businessAll costs posted on the phone are for "coin calls only"There is signage that also states the use of a credit card or placing a collect call is subject to operator services fees.To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call.Admittedly, placing an operator assisted call from a public access payphone is the most expensive type of phone call that can be madeThe majority of fees (regulatory, operator) are incurred upon connection of the phone callAs far as the difference between what the agent showed the billed amount versus what you were actually billed, I will make sure all agents are aware of what is billedWe show in our call detail what a USF fee as well as taxes should be, although that detail is not sent for a direct bill or a *** *** call, as the *** will bill that on their ownBased on the situation, length of call and being unaware of the increased rates, I can offer a 75% refund on this callThis would take the dollar amount of the call to $You can absolutely pay by money order (another thing I will instruct our agents)If you do, please include either the invoice number or account number on the money order, in case the coupon is not received with itIf you have any other questions or need additional assistance, please feel free to contact me.Thank you,*** ***Account ManagerWiMacTel*** ***Ridiculously overcharged collect callCompany telling me different amounts for the same billCompany telling me different "reasons" for high billOn 1/16/2016, my cousin called me collect from the number *** at the airport in Chicago, IL to my home phone at *** ***The phone call lasted just shy of three minutes longI received a bill in the mail on 2/22/from WiMacTel, with a Jacksonville, FL address, and phone number to contact at ***I was unable to contact anyone via that phone numberThe bill is dated for 2/19/with invoice # ***The bill clearly states the date, time, phone numbers involved in the call, the type of call, length, and the amountThe amount on the bill says $When I called the company for the third time and actually spoke to someone regarding the account, the lady told me that the amount on the bill is incorrect, that the amount is $40.06! When I asked her if she was serious, that the bill is not really for the $30.75, but $she proceeded to tell me "oops, no it is actually $55.04" I asked her to explain, or to connect me with someone who could, why the bill was so ridiculously high for a measly minute call, and why she was telling me two different amounts that are different than the billShe gave me the reasons of location of calls, amount of time spent on the call, and even that "too many operators" were involved in the connection of said call, and could not explain the different amountsWhen I asked how I could pay the $amount stated on the bill, she said I could either pay over the phone with my credit or debit card, or with a legitimate check from my bank accountI made it very clear that I don't have checks and don't trust to pay over the phone and offered to pay with a money orderShe told me that was not going to be possibleI had read other reviews regarding this company and paying over the phone, so I do not trust to pay over the phoneWhen my cousin placed the call and when I received the call there was at no point any explanation of charges

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as they agree to credit/refund the collect calls in questionSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/08/03) */
Contact Name and Title: *** *** Account Mgr
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@wimactel.com
Dear Ms***,
My Name is *** *** and I am a representative of WiMacTelI am in receipt of your report of
charges on your credit cardIt will be my pleasure to answer any questions you may have and work this matter to resolution with you
WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis
Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business, which are the prices that are physically posted on the phones
To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call
Admittedly, using your credit card at a public access payphone is the most expensive type of phone call that can be madeUnfortunately for the consumer, the majority of fees (regulatory, operator) are incurred upon connection of the phone callIf you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments
Thank you,
***
Account Manager
WiMacTel
(XXX) XXX-XXXX
***@wimactel.com
I made two call from a pay phone at Seatac Airport and I was charged $for the first call and $for the secondPosted rate was $1/minute
On July 23rd I made two phone calls from a payphone at Seatac AirportThe phone clearly stated that the rate was $per minuteBoth calls were no more than a few minutes longI used my debit card for both calls and I was astonished to see two charges for over $for these callsI was charged $for the first call and $for the secondThat's a total of $I was expecting to pay around $total for the two callsI was not given any sort of billing information when I inserted my card and dialed the numberThe only indication that I had in regards to charges/rates was the posted rate of $per minute which was located on the payphone itselfI would like a refund for the excess chargesI am perfectly fine with being charged the posted rate of $per minute
Consumer's Desired Resolution:
I am asking that the excess charges be refunded and that I only get charged for the $per minute rate that was clearly posted on the payphone
Initial Consumer Rebuttal /* (2000, 7, 2015/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The business agreed to refund my money
Thank you!

Initial Business Response /* (1000, 5, 2015/08/12) */
Contact Name and Title: *** *** Account Mgr
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@wimactel.com
Dear Mr***,
My Name is *** *** and I am a representative of WiMacTelI am in receipt of your report of charges
on your credit cardIt will be my pleasure to answer any questions you may have and work this matter to resolution with you
WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis
Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business
To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call
If you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments
Thank you,
*** ***
Account Manager
WiMacTel
(XXX) XXX-XXXX
***@wimactel.com

Initial Business Response /* (1000, 5, 2016/01/05) */
Dear Ms***,
My Name is *** *** and I am a representative of WiMacTelI am in receipt of your report of charges on your credit cardIt will be my pleasure to answer any questions you may have and work this matter to resolution
with you
WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis
Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or businessAll costs posted on the phone are for "coin calls only"There is signage that also states the use of a credit card or placing a collect call is subject to operator services fees
To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call
Admittedly, using your credit card at a public access payphone is the most expensive type of phone call that can be madeThe majority of fees (regulatory, operator) are incurred upon connection of the phone callIf you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments
Thank you,
***
Account Manager
WiMacTel
(XXX) XXX-XXXX
***@wimactel.com

Complaint: ***I am rejecting this response because: I requested an explanation of the charges and a refund, but neither was providedThe business instead requested the last four digits of the card usedI already provided the last four digits in my initial communications with the business on July and July I am providing them now for the third time: ***
Sincerely,*** ***

Collect call from my daughter....charged for min call???? What kind of scam are these folks runningThe Revdex.com gets a bad reputation for associating with a business such as thisI will consult legal advice to maddress both the charges and the Revdex.com rating
Pretty sad

Initial Business Response /* (1000, 5, 2015/07/01) */
Contact Name and Title: *** *** Account Mgr
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@wimactel.com
Dear ***,
My Name is *** *** and I am a representative of WiMacTelI am in receipt of your report of charges on your
credit cardIt will be my pleasure to answer any questions you may have and work this matter to resolution with you
WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis
Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business
To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call
Admittedly, using your credit card at a public access payphone is the most expensive type of phone call that can be madeUnfortunately for the consumer, the majority of fees (regulatory, operator) are incurred upon connection of the phone callIf you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments
Thank you,
*** ***
Account Manager
WiMacTel
(XXX) XXX-XXXX
***@wimactel.com
Phone call overcharge
On June I called my father from the Portland Airport using my credit card in a pay phoneI was not advised the amount of the call or given then opportunity to review the chargeI simply put in my credit card, dialed the number and was connectedThe call lasted probably secondsI later saw on my credit card bill that they charged me $for the call
Had I been advised by a notice on the phone or verbally before the call was placed that I was going to be charged more than $for the call, I wouldn't have made it
I called WiMacTel to complain and in two phone calls they reduced the bill to $I still feel that is excessive for a second phone call
Initial Consumer Rebuttal /* (2000, 7, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They say they will refund the entire chargeIf that is done, then I am fine

Initial Business Response /* (1000, 5, 2014/06/26) */
have issued full credit for your callWiMacTel does acknowledge that the price of an operated assisted call is expensive but it is not intended to be deceptiveI am truly sorry for the way your call to our representative was conducted
causing you time and frustration related to this matterI wish you the best and please contact me in the future should you have any further concerns related to this matter

Initial Business Response /* (1000, 9, 2016/01/04) */
On Mon, Jan 4, at 1:PM, *** *** wrote:
Dear Mr***,
My Name is *** *** and I am a representative of WiMacTelI am in receipt of your report of charges on your credit cardIt will be my pleasure to answer any
questions you may have and work this matter to resolution with you
WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis
Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or businessAll costs posted on the phone are for "coin calls only"There is signage that also states the use of a credit card or placing a collect call is subject to operator services fees
To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call
Admittedly, using your credit card at a public access payphone is the most expensive type of phone call that can be madeThe majority of fees (regulatory, operator) are incurred upon connection of the phone callIf you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments
Thank you,
***
Account Manager
WiMacTel
(XXX) XXX-XXXX
***@wimactel.com

On December 29, 2016, I received a collect call from my brother-in-law who was in Parkland Hospital in Dallas, TexasThe operator/representative told me that since my phone didn't accept collect calls, she needed my credit card numberI gave my debit card informationI was never told what the rate per minute would beI was on the phone with my brother-in-law less than minutesThe amount charged to my debit card was $39.75! That's 13.25/minute! This is outrageous! I want to know why I wasn't told it would cost that much and I want a refund! The company in charge of the collect call charges is Wimactel from Palo Alto, CATheir phone number on my bank account is

Initial Business Response /* (1000, 5, 2014/06/01) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@wimactel.com
Mr***,
I have issued a refund to your credit card in the amount of $The refund was based on your email stating you
believed the charge for local was $Please feel free to contact me directly if I can provide any further assistance with this matter
*** Regards,
*** ***
On Friday, May 30, XXXX X:XX PM, *** *** wrote:
Dear Mr***,
My name is *** *** and I am a representative of WiMacTelI have been notified of your report of charges form a phone callIt will be my pleasure to work this matter to resolution for youI need the last six digits of your credit card to identify your call along with the call date (if available)This was I can review your case and issue applicable adjustments to your account
WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis
Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business
To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call
Thank you very much for giving WiMacTel the opportunity to address your concern; I have provided my contact number and e-mail address belowI will await your information on the last six digits of your credit card so I may issue the adjustment to your credit card
Sincerely,
*** ***
WiMactel
XXX-XXX-XXXX Office

Initial Business Response /* (1000, 9, 2016/01/04) */
On Mon, Jan 4, at 1:PM, *** *** wrote:
Dear Mr***,
My Name is *** *** and I am a representative of WiMacTelI am in receipt of your report of charges on your credit cardIt will be my
pleasure to answer any questions you may have and work this matter to resolution with you
WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis
Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or businessAll costs posted on the phone are for "coin calls only"There is signage that also states the use of a credit card or placing a collect call is subject to operator services fees
To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call
Admittedly, using your credit card at a public access payphone is the most expensive type of phone call that can be madeThe majority of fees (regulatory, operator) are incurred upon connection of the phone callIf you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments
Thank you,
***
Account Manager
WiMacTel
(XXX) XXX-XXXX
***@wimactel.com

Initial Business Response /* (1000, 5, 2015/11/11) */
Dear Ms***,
My Name is *** *** and I am a representative of WiMacTelI am in receipt of your report of charges on your credit cardIt will be my pleasure to answer any questions you may have and work this matter to
resolution with you
WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis
Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or businessAll costs posted on the phone are for "coin calls only"There is signage that also states the use of a credit card or placing a collect call is subject to operator services fees
To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call
Admittedly, using your credit card at a public access payphone is the most expensive type of phone call that can be madeThe majority of fees (regulatory, operator) are incurred upon connection of the phone callIf you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments
Thank you
*** ***
Account Manager
WiMacTel
(XXX) XXX-XXXX
***@wimactel.com
Consumer's Original Complaint :
XX-X-XX lost phone at DFW and had to make phone callsIt said for minutes but was charged and
Lost phone at DFW XX-X-XX and had grandson with me so called his mother to tell her phone was lost and asked her to call my son in *** to see if I left my phone in his truck, called her back minutes later to see if phone was found, total talk time less than minutes charged and when phone said for minutes
Initial Consumer Rebuttal /* (2000, 8, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I recieved a refund and I am now completely satisfied

Initial Business Response /* (1000, 8, 2014/08/21) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@wimactel.com
*** ***
Aug
to ***.***, bcc: me
Dear *** ***,
My name is *** *** and I am
a representative of WiMacTel, it would be my pleasure to resolve this matter for you
WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis
Most consumers have not been informed about the expense differences between a direct-dialed call and an operator assisted call; operator assisted calls incur more cost due to the numerous expenses associated with the such as:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business
To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call
As you have explained the circumstances in your email, WiMacTel is certainly willing to address the charge and provide a resolutionBefore I can proceed I need to find the call in our system, in order to do this I need some information such as the telephone number that was called or the telephone number as it appears on your bill with the date of the callOr if billed to a credit card the last six digits of the credit card number, please only the last six digitsAs soon as I receive this information I promise you a quick reply and what I hope will be an acceptable resolution
I have provided you my email and telephone number should you have any questions I may be contacted at X-XXX-XXX-XXXXThis is my direct line
Sincerely,
*** ***
WiMacTel General Manager
OS/ DA/ CC Services
XXX-XXX-XXXX Office
XXX-XXX-XXXX Direct Line

Initial Business Response /* (1000, 5, 2015/11/11) */
Dear Ms***,
My Name is *** *** and I am a representative of WiMacTelI am in receipt of your report of charges on your credit cardIt will be my pleasure to answer any questions you may have and work this matter to resolution
with you
WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis
Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or businessAll costs posted on the phone are for "coin calls only"There is signage that also states the use of a credit card or placing a collect call is subject to operator services fees
To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call
Admittedly, using your credit card at a public access payphone is the most expensive type of phone call that can be madeThe majority of fees (regulatory, operator) are incurred upon connection of the phone callIf you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments
Thank you
*** ***
Account Manager
WiMacTel
(XXX) XXX-XXXX
***@wimactel.com
Consumer's Original Complaint :
XX-X-XX lost phone at DFW and had to make phone callsIt said for minutes but was charged and
Lost phone at DFW XX-X-XX and had grandson with me so called his mother to tell her phone was lost and asked her to call my son in *** to see if I left my phone in his truck, called her back minutes later to see if phone was found, total talk time less than minutes charged and when phone said for minutes
Initial Consumer Rebuttal /* (2000, 8, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I recieved a refund and I am now completely satisfied

Initial Business Response /* (1000, 5, 2014/08/29) */
Request for additional information sent
Final Business Response /* (1000, 8, 2014/09/03) */
An adjustment in the amount of $has been extended and to consumer invoice WiMacTel is waiting response

Initial Business Response /* (1000, 5, 2015/07/17) */
Hello ***,
I have accessed your call records, and based on the frustrations you were faced with, have issued a full refund for the cost of the callThis credit should appear in your account within 7-business daysFor future reference,
any postings on the phone are typically for the cost of the phone call when using coinsBecause of the variable rates (origination, destination, type of phone call), it is not possible to list all rates for operator-assisted phone calls on the payphones themselves, which is why there is an optional rate quote offeredThank you for allowing WiMacTel to address your concerns and I hope I have provided you resolutionIf you have any other questions, or need any further assistance, please feel free to contact me
Thank you,
*** ***
Account Manager
WiMacTel
(XXX) XXX-XXXX
***@wimactel.com
On Jul 16, 2015, at 5:PM, *** *** wrote:
Hi ***,
Thank you for the informationThe last six digits of my card are XX XXXX XXXXI appreciate any assistance you may be able to offer me
*** ***
On Thu, Jul 16, at 12:PM, *** *** wrote:
Dear Mr***,
My Name is *** *** and I am a representative of WiMacTelI am in receipt of your report of charges on your credit cardIt will be my pleasure to answer any questions you may have and work this matter to resolution with you
WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis
Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business
To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call
Admittedly, using your credit card at a public access payphone is the most expensive type of phone call that can be madeUnfortunately for the consumer, the majority of fees (regulatory, operator) are incurred upon connection of the phone callIf you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments
Thank you,
*** ***
Account Manager
WiMacTel
(XXX) XXX-XXXX
***@wimactel.com
Name
*** ***
Email
***@gmail.com
Phone
N/A
Message
I was charged for a 30-second phone call on 7/15/at approximately 12:amThe phone listed the long-distance charge as $I expect the difference to be refundedThis incident has already been reported to the Revdex.com
Initial Consumer Rebuttal /* (2000, 8, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was refunded the full amount of the call

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***