Initial Business Response / [redacted] (1000, 5, 2014/07/01) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @wimactel.com Mr [redacted] has received full credit for calls as requested
Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Dear Ms***, My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges on your credit cardIt will be my pleasure to answer any questions you may have and work this matter to resolution with you WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or businessAll costs posted on the phone are for "coin calls only"There is signage that also states the use of a credit card or placing a collect call is subject to operator services fees To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call Admittedly, using your credit card at a public access payphone is the most expensive type of phone call that can be madeThe majority of fees (regulatory, operator) are incurred upon connection of the phone callIf you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments Thank you, [redacted] Account Manager WiMacTel (XXX) XXX-XXXX ***@wimactel.com
Initial Business Response / [redacted] (1000, 5, 2014/11/11) */ My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges from a phone callIt will be my pleasure to work this matter to resolution for youI will need the last six digits of your credit card in order to identify your call along with the call date (if available)This way I can review your case and issue applicable adjustments to your account WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call WiMacTel acknowledges the cost of providing service and the public access to equipment is the most expensive optionI understand based on your complaint you believe you have been overchargedWiMacTel values comments and input from each customer and because of this I will adjust the charges you were billed Thank you very much for giving WiMacTel the opportunity to address your concern; I have provided my contact number and e-mail address belowI will await your information on the last six digits of your credit card (only the last six digits) so I may issue the adjustment to your credit card
Initial Business Response / [redacted] (1000, 5, 2015/02/24) */ Contact Name and Title: [redacted] ***, Account Mgr Contact Phone: (XXX) XXX-XXXX Contact Email: ***@wimactel.com Dear Mr***, My name is [redacted] and I am a representative of WiMacTel, it would be my pleasure to resolve this matter for you WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Most consumers have not been informed about the expense differences between a direct-dialed call and an operator assisted call; operator assisted calls incur more cost due to the numerous expenses associated with the such as: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call As you have explained the circumstances in your email, I have contacted our accounting department and asked them to issue you a refund in the amount of $This should be received by you in 2-weeksIf you have any further questions, I may be reached by e-mail or at (XXX) XXX-XXXX Thank you, [redacted] Account Manager WiMacTel ***@wimactel.com CONFIDENTIALITY STATEMENT: This communication is intended only for the use of the person or entity named above in confidenceCommunication or circulation of any information contained herein is strictly prohibitedIf you have received this communication in error, please notify us immediately by return email and then destroy or delete this communicationThank you for your cooperation Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a refund of about 3/original chargeThis makes the charge on the collect call much more reasonable(Efforts of everyone involved appreciated.)
Dear [redacted] ,My Name is [redacted] and I am a representative of WiMacTel. I am in receipt of your report of charges on a phone bill from WiMacTel for a collect call. It will be my pleasure to answer any questions you may have and work this matter to resolution with you.... WiMacTel, Inc. is an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person calls. These calls are handled both on a live operator and automated operator basis.Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows:ValidationBilling & CollectionBad debtLive operator staffing (amortized over all calls)Credit card processing fees and compliance requirementsCustomer service centerNone of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business. All costs posted on the phone are for "coin calls only". There is signage that also states the use of a credit card or placing a collect call is subject to operator services fees.To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response system. Unfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call.Admittedly, placing an operator assisted call from a public access payphone is the most expensive type of phone call that can be made. The majority of fees (regulatory, operator) are incurred upon connection of the phone call. As far as the difference between what the agent showed the billed amount versus what you were actually billed, I will make sure all agents are aware of what is billed. We show in our call detail what a USF fee as well as taxes should be, although that detail is not sent for a direct bill or a [redacted] call, as the [redacted] will bill that on their own. Based on the situation, length of call and being unaware of the increased rates, I can offer a 75% refund on this call. This would take the dollar amount of the call to $7.69. You can absolutely pay by money order (another thing I will instruct our agents). If you do, please include either the invoice number or account number on the money order, in case the coupon is not received with it. If you have any other questions or need additional assistance, please feel free to contact me.Thank you, [redacted] ***Account ManagerWiMacTel [redacted] Ridiculously overcharged collect call. Company telling me different amounts for the same bill. Company telling me different "reasons" for high bill. On 1/16/2016, my cousin called me collect from the number [redacted] at the airport in Chicago, IL to my home phone at [redacted] . The phone call lasted just shy of three minutes long. I received a bill in the mail on 2/22/2016 from WiMacTel, with a Jacksonville, FL address, and phone number to contact at [redacted] . I was unable to contact anyone via that phone number. The bill is dated for 2/19/2016 with invoice # [redacted] . The bill clearly states the date, time, phone numbers involved in the call, the type of call, length, and the amount. The amount on the bill says $30.75. When I called the company for the third time and actually spoke to someone regarding the account, the lady told me that the amount on the bill is incorrect, that the amount is $40.06! When I asked her if she was serious, that the bill is not really for the $30.75, but $40.06 she proceeded to tell me "oops, no it is actually $55.04" I asked her to explain, or to connect me with someone who could, why the bill was so ridiculously high for a measly 3 minute call, and why she was telling me two different amounts that are different than the bill. She gave me the reasons of location of calls, amount of time spent on the call, and even that "too many operators" were involved in the connection of said call, and could not explain the different amounts. When I asked how I could pay the $30.75 amount stated on the bill, she said I could either pay over the phone with my credit or debit card, or with a legitimate check from my bank account. I made it very clear that I don't have checks and don't trust to pay over the phone and offered to pay with a money order. She told me that was not going to be possible. I had read other reviews regarding this company and paying over the phone, so I do not trust to pay over the phone. When my cousin placed the call and when I received the call there was at no point any explanation of charges.
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Contact Name and Title: [redacted] Account Mgr Contact Phone: (XXX) XXX-XXXX Contact Email: ***@wimactel.com Dear Mr***, I e-mailed you Friday afternoon and have not heard back from youI just want to make sure my original e-mail did not hit your Spam folder, so that I may assist you in reaching resolution for the charges you incurredPlease contact me with requested information at your earliest convenience, and I will do what I can to provide prompt service regarding your matter Thank you, [redacted] Account Manager WiMacTel (XXX) XXX-XXXX ***@wimactel.com On Jul 17, 2015, at 2:PM, [redacted] wrote: Dear Mr***, My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges on your credit cardIt will be my pleasure to answer any questions you may have and work this matter to resolution with you WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call Admittedly, using your credit card at a public access payphone is the most expensive type of phone call that can be madeUnfortunately for the consumer, the majority of fees (regulatory, operator) are incurred upon connection of the phone call, even if it is to a voicemailIf you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments Thank you, [redacted] Account Manager WiMacTel (XXX) XXX-XXXX ***@wimactel.com Name [redacted] Email [redacted] @gmail.com Phone XXXXXXXXXX Message You charged me twice, one call did not go thru and the other was less than seconds Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/22) */ I am satisfied with the resultI believe that the charges were excessive, and should not of been appliedHowever, they have refunded the charges
Initial Business Response / [redacted] (1000, 8, 2015/01/27) */ [redacted] Jan to ***_ [redacted] , bcc: rcollins Dear Mr [redacted] , My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges from a phone callIt will be my pleasure to work this matter to resolution for youI will need the last six digits of your credit card in order to identify your callThis way I can review your case and issue applicable adjustments to your account WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call I have provided my contact information below and will await your response with the last six digits of your card so I may promptly resolve this matter for you Thank you, [redacted] Account Manager WiMacTel, Inc (XXX) XXX-XXXX ***@wimactel.com Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/01/28) */ Maite, thank you for taking the time to check on my complaint I´m forwarding you the email that I got from them I will wait for the credit on my debit card and I´ll inform you as soon as this gets resolved Thank you again ________________________________________ From: ***@wimactel.com Subject: Re: Payphone Inquiry Date: Tue, Jan 20:27:- To: @hotmail.com Mr., After reviewing your call records, I have issued an adjustment to your credit card for 75% for the cost of each call, $17.54/callThis credit should appear to your account in 7-business days Please contact me should you have any further concerns Thank you, [redacted] Account Manager WiMacTel O: (XXX) XXX-XXXX C: (XXX) XXX-XXXX E: ***@wimactel.com Begin forwarded message: From: [redacted] Subject: Payphone Inquiry - Date: January 12, at 11:30:AM CST To: @hotmail.com Dear Mr, My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges from a phone callIt will be my pleasure to work this matter to resolution for youI will need the last six digits of your credit card in order to identify your callThis way I can review your case and issue applicable adjustments to your account WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call I have provided my contact information below and will await your response with the last six digits of your card so I may promptly resolve this matter for you Thank you, [redacted] Account Manager WiMacTel, Inc (XXX) XXX-XXXX ***@wimactel.com Final Business Response / [redacted] (4000, 12, 2015/02/11) */ [redacted] Feb (days ago) to me Hope this email finds you well, I just wanted to let you know that I haven't received any refund on my charges Please let me know when I should be expecting the refund Thank you [redacted] Feb (days ago) to [redacted] Mr [redacted] , I am sorry if you have not received this creditOn my end it looks as though it was issued based on our weekly list of refunds, however I have sent an e-mail to our accounting team to check on it when they come in tomorrowAs soon as I hear back from them, I will let you know Thank you, [redacted] Account Manager WiMacTel ***@wimactel.com CONFIDENTIALITY STATEMENT: This communication is intended only for the use of the person or entity named above in confidenceCommunication or circulation of any information contained herein is strictly prohibitedIf you have received this communication in error, please notify us immediately by return email and then destroy or delete this communicationThank you for your cooperation [redacted] Feb (days ago) to [redacted] Mr [redacted] , I have double-checked and on our end we are showing that the credit has been processed and issuedThe transaction date was the 27th of January and sometimes it does take 7-business daysIf you have not received this in your account by Wednesday this week, please get back with me and I will see what the next step we can take is [redacted] Feb (days ago) to me I'll let you know on Wednesday either way Thank you [redacted] 12:PM (hours ago) to [redacted] Mr [redacted] , I am curious if your credit was ever posted to your account 1/27/through now? Please get back with me, so if need be, I can have a reimbursement check sent todayAs I said, according to our records it was processed 1/27/with no error message, but it is important to me that you receive your credit Thank you, [redacted] 3:PM (minutes ago) to me It shows on my statement now! Thank you very much
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Contact Name and Title: [redacted] Account Mgr Contact Phone: (XXX) XXX-XXXX Contact Email: ***@wimactel.com Dear Mr [redacted] , My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges on your credit cardIt will be my pleasure to answer any questions you may have and work this matter to resolution with you WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call If you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments Thank you, [redacted] Account Manager WiMacTel (XXX) XXX-XXXX ***@wimactel.com
Initial Business Response / [redacted] (1000, 5, 2014/08/15) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @wimactel.com Attached correspondence was US mailed to [redacted] on 8/15/ Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/09/26) */ I received a letter from WiMacTel explaining an acceptable partial refund that was credited to my account on 8/15/It showed up on my September statement Thanks to Revdex.com and WiMacTel for your help
Initial Business Response / [redacted] (1000, 5, 2014/05/29) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @wimactel.com Dear Mr [redacted] , WiMacTel has processed an adjustment to your credit card in the amount of $on 5/29/this credit may take up to 7-business day before it will be posted to your bank account I see the call you placed was through the automated system and the rate quote should have been made available, it is the third option within the call prompts and sometimes is bypassedI do understand what you are requesting to making the rate quotes a clearer option and it is something we are exploring how to better educate the consumers as to the high cost of an operator assisted call WiMacTel is seeking to improve the customer experience, in an area of service that is costly to provide and maintain equipment, provide the connectivity for communication when today's technology fails or is not accessible like a wireless phoneI appreciate you allowing me the opportunity to address this matterPlease let me know if I can do anything else for you
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Contact Name and Title: [redacted] Account Mgr Contact Phone: (XXX) XXX-XXXX Contact Email: ***@wimactel.com Dear Mr [redacted] , My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges on your credit cardIt will be my pleasure to answer any questions you may have and work this matter to resolution with you WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call If you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments Thank you, [redacted] Account Manager WiMacTel (XXX) XXX-XXXX ***@wimactel.com
Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Contact Name and Title: [redacted] ***, Account Mgr Contact Phone: (XXX) XXX-XXXX Contact Email: ***@wimactel.com Dear Ms***, My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges on your credit cardIt will be my pleasure to answer any questions you may have and work this matter to resolution with you WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or businessAll costs posted on the phone are for "coin calls only"There is signage that also states the use of a credit card or placing a collect call is subject to operator services fees To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call Admittedly, using your credit card at a public access payphone is the most expensive type of phone call that can be madeThe majority of fees (regulatory, operator) are incurred upon connection of the phone callBecause of the situation you were met with (the phone would not accept coins), I would absolutely like to credit you for your concerns as well as make a report that the phone may possibly need serviceIf you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments Thank you, [redacted] Account Manager WiMacTel (XXX) XXX-XXXX ***@wimactel.com
Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ Contact Name and Title: [redacted] Account Mgr Contact Phone: XXX-XXX-XXXX Contact Email: ***@wimactel.com Dear ***, My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges on a bill from WiMacTelIt will be my pleasure to answer any questions you may have and work this matter to resolution with you WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or businessAll costs posted on the phone are for "coin calls only"There is signage that also states the use of a credit card or placing a collect call is subject to operator services fees To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call I do understand from what I read that you believe there is a collect call block through your phone company on your home telephoneUnfortunately, we were not able to bill through your phone company, so our network allowed the collect callI will be happy to look into this matter for you and find a suitable resolution, as well as place a collect call block on your number, so that this won't happen againPlease contact me back with your phone number that was billed and I will look into this for you Thank you, [redacted] Account Manager WiMacTel (XXX) XXX-XXXX ***@wimactel.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/29) */ EMAIL FROM CONSUMER: I want you to know that the company has contacted me and a very lovely lady understood my complaint and has credited me so that I do not owe them anythingI do appreciate the fact that they acknowledged my complaint, understood it and were gracious in their handling of itI thought you should know that [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/08/18) */ Dear [redacted] , My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges from a phone callIt will be my pleasure to work this matter to resolution for youI will need the last six digits of your credit card in order to identify your call along with the call date (if available)This way I can review your case and issue applicable adjustments to your account WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call WiMacTel acknowledges the operator assisted call option is the most expensive call type available today but when today's technology fails us the cost of maintaining public access equipment and service is costlyHowever there are also times with the public access that signage is missing or the rates available option is not heardYou have explained your situation and upon receipt of the information necessary to review the call(s) I will communicate to you a resolution Thank you very much for giving WiMacTel the opportunity to address your concern; I have provided my contact number and e-mail address belowI will await your information on the last six digits of your credit card so I may issue the adjustment to your credit card Sincerely, [redacted] WiMacTel General Manager OS/ DA/ CC Services XXX-XXX-XXXX Office
Initial Business Response / [redacted] (1000, 5, 2014/07/01) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @wimactel.com Mr [redacted] has received full credit for calls as requested
Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Dear Ms***, My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges on your credit cardIt will be my pleasure to answer any questions you may have and work this matter to resolution with you WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or businessAll costs posted on the phone are for "coin calls only"There is signage that also states the use of a credit card or placing a collect call is subject to operator services fees To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call Admittedly, using your credit card at a public access payphone is the most expensive type of phone call that can be madeThe majority of fees (regulatory, operator) are incurred upon connection of the phone callIf you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments Thank you, [redacted] Account Manager WiMacTel (XXX) XXX-XXXX ***@wimactel.com
Initial Business Response / [redacted] (1000, 5, 2014/11/11) */ My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges from a phone callIt will be my pleasure to work this matter to resolution for youI will need the last six digits of your credit card in order to identify your call along with the call date (if available)This way I can review your case and issue applicable adjustments to your account WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call WiMacTel acknowledges the cost of providing service and the public access to equipment is the most expensive optionI understand based on your complaint you believe you have been overchargedWiMacTel values comments and input from each customer and because of this I will adjust the charges you were billed Thank you very much for giving WiMacTel the opportunity to address your concern; I have provided my contact number and e-mail address belowI will await your information on the last six digits of your credit card (only the last six digits) so I may issue the adjustment to your credit card
Initial Business Response / [redacted] (1000, 5, 2015/02/24) */ Contact Name and Title: [redacted] ***, Account Mgr Contact Phone: (XXX) XXX-XXXX Contact Email: ***@wimactel.com Dear Mr***, My name is [redacted] and I am a representative of WiMacTel, it would be my pleasure to resolve this matter for you WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Most consumers have not been informed about the expense differences between a direct-dialed call and an operator assisted call; operator assisted calls incur more cost due to the numerous expenses associated with the such as: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call As you have explained the circumstances in your email, I have contacted our accounting department and asked them to issue you a refund in the amount of $This should be received by you in 2-weeksIf you have any further questions, I may be reached by e-mail or at (XXX) XXX-XXXX Thank you, [redacted] Account Manager WiMacTel ***@wimactel.com CONFIDENTIALITY STATEMENT: This communication is intended only for the use of the person or entity named above in confidenceCommunication or circulation of any information contained herein is strictly prohibitedIf you have received this communication in error, please notify us immediately by return email and then destroy or delete this communicationThank you for your cooperation Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a refund of about 3/original chargeThis makes the charge on the collect call much more reasonable(Efforts of everyone involved appreciated.)
Dear [redacted] ,My Name is [redacted] and I am a representative of WiMacTel. I am in receipt of your report of charges on a phone bill from WiMacTel for a collect call. It will be my pleasure to answer any questions you may have and work this matter to resolution with you.... WiMacTel, Inc. is an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person calls. These calls are handled both on a live operator and automated operator basis.Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows:ValidationBilling & CollectionBad debtLive operator staffing (amortized over all calls)Credit card processing fees and compliance requirementsCustomer service centerNone of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business. All costs posted on the phone are for "coin calls only". There is signage that also states the use of a credit card or placing a collect call is subject to operator services fees.To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response system. Unfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call.Admittedly, placing an operator assisted call from a public access payphone is the most expensive type of phone call that can be made. The majority of fees (regulatory, operator) are incurred upon connection of the phone call. As far as the difference between what the agent showed the billed amount versus what you were actually billed, I will make sure all agents are aware of what is billed. We show in our call detail what a USF fee as well as taxes should be, although that detail is not sent for a direct bill or a [redacted] call, as the [redacted] will bill that on their own. Based on the situation, length of call and being unaware of the increased rates, I can offer a 75% refund on this call. This would take the dollar amount of the call to $7.69. You can absolutely pay by money order (another thing I will instruct our agents). If you do, please include either the invoice number or account number on the money order, in case the coupon is not received with it. If you have any other questions or need additional assistance, please feel free to contact me.Thank you, [redacted] ***Account ManagerWiMacTel [redacted] Ridiculously overcharged collect call. Company telling me different amounts for the same bill. Company telling me different "reasons" for high bill. On 1/16/2016, my cousin called me collect from the number [redacted] at the airport in Chicago, IL to my home phone at [redacted] . The phone call lasted just shy of three minutes long. I received a bill in the mail on 2/22/2016 from WiMacTel, with a Jacksonville, FL address, and phone number to contact at [redacted] . I was unable to contact anyone via that phone number. The bill is dated for 2/19/2016 with invoice # [redacted] . The bill clearly states the date, time, phone numbers involved in the call, the type of call, length, and the amount. The amount on the bill says $30.75. When I called the company for the third time and actually spoke to someone regarding the account, the lady told me that the amount on the bill is incorrect, that the amount is $40.06! When I asked her if she was serious, that the bill is not really for the $30.75, but $40.06 she proceeded to tell me "oops, no it is actually $55.04" I asked her to explain, or to connect me with someone who could, why the bill was so ridiculously high for a measly 3 minute call, and why she was telling me two different amounts that are different than the bill. She gave me the reasons of location of calls, amount of time spent on the call, and even that "too many operators" were involved in the connection of said call, and could not explain the different amounts. When I asked how I could pay the $30.75 amount stated on the bill, she said I could either pay over the phone with my credit or debit card, or with a legitimate check from my bank account. I made it very clear that I don't have checks and don't trust to pay over the phone and offered to pay with a money order. She told me that was not going to be possible. I had read other reviews regarding this company and paying over the phone, so I do not trust to pay over the phone. When my cousin placed the call and when I received the call there was at no point any explanation of charges.
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Contact Name and Title: [redacted] Account Mgr Contact Phone: (XXX) XXX-XXXX Contact Email: ***@wimactel.com Dear Mr***, I e-mailed you Friday afternoon and have not heard back from youI just want to make sure my original e-mail did not hit your Spam folder, so that I may assist you in reaching resolution for the charges you incurredPlease contact me with requested information at your earliest convenience, and I will do what I can to provide prompt service regarding your matter Thank you, [redacted] Account Manager WiMacTel (XXX) XXX-XXXX ***@wimactel.com On Jul 17, 2015, at 2:PM, [redacted] wrote: Dear Mr***, My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges on your credit cardIt will be my pleasure to answer any questions you may have and work this matter to resolution with you WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call Admittedly, using your credit card at a public access payphone is the most expensive type of phone call that can be madeUnfortunately for the consumer, the majority of fees (regulatory, operator) are incurred upon connection of the phone call, even if it is to a voicemailIf you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments Thank you, [redacted] Account Manager WiMacTel (XXX) XXX-XXXX ***@wimactel.com Name [redacted] Email [redacted] @gmail.com Phone XXXXXXXXXX Message You charged me twice, one call did not go thru and the other was less than seconds Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/22) */ I am satisfied with the resultI believe that the charges were excessive, and should not of been appliedHowever, they have refunded the charges
Initial Business Response / [redacted] (1000, 8, 2015/01/27) */ [redacted] Jan to ***_ [redacted] , bcc: rcollins Dear Mr [redacted] , My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges from a phone callIt will be my pleasure to work this matter to resolution for youI will need the last six digits of your credit card in order to identify your callThis way I can review your case and issue applicable adjustments to your account WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call I have provided my contact information below and will await your response with the last six digits of your card so I may promptly resolve this matter for you Thank you, [redacted] Account Manager WiMacTel, Inc (XXX) XXX-XXXX ***@wimactel.com Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/01/28) */ Maite, thank you for taking the time to check on my complaint I´m forwarding you the email that I got from them I will wait for the credit on my debit card and I´ll inform you as soon as this gets resolved Thank you again ________________________________________ From: ***@wimactel.com Subject: Re: Payphone Inquiry Date: Tue, Jan 20:27:- To: @hotmail.com Mr., After reviewing your call records, I have issued an adjustment to your credit card for 75% for the cost of each call, $17.54/callThis credit should appear to your account in 7-business days Please contact me should you have any further concerns Thank you, [redacted] Account Manager WiMacTel O: (XXX) XXX-XXXX C: (XXX) XXX-XXXX E: ***@wimactel.com Begin forwarded message: From: [redacted] Subject: Payphone Inquiry - Date: January 12, at 11:30:AM CST To: @hotmail.com Dear Mr, My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges from a phone callIt will be my pleasure to work this matter to resolution for youI will need the last six digits of your credit card in order to identify your callThis way I can review your case and issue applicable adjustments to your account WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call I have provided my contact information below and will await your response with the last six digits of your card so I may promptly resolve this matter for you Thank you, [redacted] Account Manager WiMacTel, Inc (XXX) XXX-XXXX ***@wimactel.com Final Business Response / [redacted] (4000, 12, 2015/02/11) */ [redacted] Feb (days ago) to me Hope this email finds you well, I just wanted to let you know that I haven't received any refund on my charges Please let me know when I should be expecting the refund Thank you [redacted] Feb (days ago) to [redacted] Mr [redacted] , I am sorry if you have not received this creditOn my end it looks as though it was issued based on our weekly list of refunds, however I have sent an e-mail to our accounting team to check on it when they come in tomorrowAs soon as I hear back from them, I will let you know Thank you, [redacted] Account Manager WiMacTel ***@wimactel.com CONFIDENTIALITY STATEMENT: This communication is intended only for the use of the person or entity named above in confidenceCommunication or circulation of any information contained herein is strictly prohibitedIf you have received this communication in error, please notify us immediately by return email and then destroy or delete this communicationThank you for your cooperation [redacted] Feb (days ago) to [redacted] Mr [redacted] , I have double-checked and on our end we are showing that the credit has been processed and issuedThe transaction date was the 27th of January and sometimes it does take 7-business daysIf you have not received this in your account by Wednesday this week, please get back with me and I will see what the next step we can take is [redacted] Feb (days ago) to me I'll let you know on Wednesday either way Thank you [redacted] 12:PM (hours ago) to [redacted] Mr [redacted] , I am curious if your credit was ever posted to your account 1/27/through now? Please get back with me, so if need be, I can have a reimbursement check sent todayAs I said, according to our records it was processed 1/27/with no error message, but it is important to me that you receive your credit Thank you, [redacted] 3:PM (minutes ago) to me It shows on my statement now! Thank you very much
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Contact Name and Title: [redacted] Account Mgr Contact Phone: (XXX) XXX-XXXX Contact Email: ***@wimactel.com Dear Mr [redacted] , My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges on your credit cardIt will be my pleasure to answer any questions you may have and work this matter to resolution with you WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call If you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments Thank you, [redacted] Account Manager WiMacTel (XXX) XXX-XXXX ***@wimactel.com
Initial Business Response / [redacted] (1000, 5, 2014/08/15) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @wimactel.com Attached correspondence was US mailed to [redacted] on 8/15/ Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/09/26) */ I received a letter from WiMacTel explaining an acceptable partial refund that was credited to my account on 8/15/It showed up on my September statement Thanks to Revdex.com and WiMacTel for your help
Initial Business Response / [redacted] (1000, 5, 2014/05/29) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @wimactel.com Dear Mr [redacted] , WiMacTel has processed an adjustment to your credit card in the amount of $on 5/29/this credit may take up to 7-business day before it will be posted to your bank account I see the call you placed was through the automated system and the rate quote should have been made available, it is the third option within the call prompts and sometimes is bypassedI do understand what you are requesting to making the rate quotes a clearer option and it is something we are exploring how to better educate the consumers as to the high cost of an operator assisted call WiMacTel is seeking to improve the customer experience, in an area of service that is costly to provide and maintain equipment, provide the connectivity for communication when today's technology fails or is not accessible like a wireless phoneI appreciate you allowing me the opportunity to address this matterPlease let me know if I can do anything else for you
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Contact Name and Title: [redacted] Account Mgr Contact Phone: (XXX) XXX-XXXX Contact Email: ***@wimactel.com Dear Mr [redacted] , My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges on your credit cardIt will be my pleasure to answer any questions you may have and work this matter to resolution with you WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call If you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments Thank you, [redacted] Account Manager WiMacTel (XXX) XXX-XXXX ***@wimactel.com
Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Contact Name and Title: [redacted] ***, Account Mgr Contact Phone: (XXX) XXX-XXXX Contact Email: ***@wimactel.com Dear Ms***, My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges on your credit cardIt will be my pleasure to answer any questions you may have and work this matter to resolution with you WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or businessAll costs posted on the phone are for "coin calls only"There is signage that also states the use of a credit card or placing a collect call is subject to operator services fees To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call Admittedly, using your credit card at a public access payphone is the most expensive type of phone call that can be madeThe majority of fees (regulatory, operator) are incurred upon connection of the phone callBecause of the situation you were met with (the phone would not accept coins), I would absolutely like to credit you for your concerns as well as make a report that the phone may possibly need serviceIf you could, please provide me the last digits of your credit card, I will access the call records associated with your credit card charge, review and issue applicable adjustments Thank you, [redacted] Account Manager WiMacTel (XXX) XXX-XXXX ***@wimactel.com
Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ Contact Name and Title: [redacted] Account Mgr Contact Phone: XXX-XXX-XXXX Contact Email: ***@wimactel.com Dear ***, My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges on a bill from WiMacTelIt will be my pleasure to answer any questions you may have and work this matter to resolution with you WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or businessAll costs posted on the phone are for "coin calls only"There is signage that also states the use of a credit card or placing a collect call is subject to operator services fees To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call I do understand from what I read that you believe there is a collect call block through your phone company on your home telephoneUnfortunately, we were not able to bill through your phone company, so our network allowed the collect callI will be happy to look into this matter for you and find a suitable resolution, as well as place a collect call block on your number, so that this won't happen againPlease contact me back with your phone number that was billed and I will look into this for you Thank you, [redacted] Account Manager WiMacTel (XXX) XXX-XXXX ***@wimactel.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/29) */ EMAIL FROM CONSUMER: I want you to know that the company has contacted me and a very lovely lady understood my complaint and has credited me so that I do not owe them anythingI do appreciate the fact that they acknowledged my complaint, understood it and were gracious in their handling of itI thought you should know that [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/08/18) */ Dear [redacted] , My Name is [redacted] and I am a representative of WiMacTelI am in receipt of your report of charges from a phone callIt will be my pleasure to work this matter to resolution for youI will need the last six digits of your credit card in order to identify your call along with the call date (if available)This way I can review your case and issue applicable adjustments to your account WiMacTel, Incis an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person callsThese calls are handled both on a live operator and automated operator basis Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: Validation Billing & Collection Bad debt Live operator staffing (amortized over all calls) Credit card processing fees and compliance requirements Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response systemUnfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call WiMacTel acknowledges the operator assisted call option is the most expensive call type available today but when today's technology fails us the cost of maintaining public access equipment and service is costlyHowever there are also times with the public access that signage is missing or the rates available option is not heardYou have explained your situation and upon receipt of the information necessary to review the call(s) I will communicate to you a resolution Thank you very much for giving WiMacTel the opportunity to address your concern; I have provided my contact number and e-mail address belowI will await your information on the last six digits of your credit card so I may issue the adjustment to your credit card Sincerely, [redacted] WiMacTel General Manager OS/ DA/ CC Services XXX-XXX-XXXX Office