The complainant states that our bus has not picked up their child day this weekWhile I am not certain what day they are referring to I took the time to review the GPS unit in his child's busAll of our vehicles have GPS units so we may track the vehicles to see where they have been, when they were there and other critical factorsIt appears that his child's bus WAS at his house everyday this weekIn fact we can tell you the time it was there each dayThe GPS does not lie.If [redacted] is unhappy with our service he is more than welcome to take his child off the bus and get a refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Just yesterday, the bus company failed to pick up my daughter AGAIN. She was waiting with my wife outside my house for 1 HOUR. The bus did not come.Rivlab is NOT fulfilling their end of our agreement.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
*** ***
Rivlab Transportation Corporation is a school bus company located in NYC. We contracted with [redacted] to provide bus service for his child to school. September *, 2017 was the 1st day of school and yes the bus did run late which often happens on the 1st day of school. Drivers learn the routes,...
parents need to talk to the driver and in the case of pre-schoolers, take the '1st day of school' photo. The bus did go to [redacted]'s house and continues to go. All of our vehicles have GPS tracking devices in them so we know where are vehicles go.This year [redacted] contracted with Rivlab for his child's bus service. Rivlab does not provide a matron. The contract he signed does not state we provide a matron. It is for bus service that we are providing. In previous years he did not contract with Rivlab, but with his child's school directly. The school did provide a matron, but that has nothing to do with Rivlab.We are fulfilling our agreement 100%
The complainant states that our bus has not picked up their child 1 day this week. While I am not certain what day they are referring to I took the time to review the GPS unit in his child's bus. All of our vehicles have GPS units so we may track the vehicles to see where they have been, when they were there and other critical factors. It appears that his child's bus WAS at his house everyday this week. In fact we can tell you the time it was there each day. The GPS does not lie.If [redacted] is unhappy with our service he is more than welcome to take his child off the bus and get a refund.
The complainant states that our bus has not picked up their child day this weekWhile I am not certain what day they are referring to I took the time to review the GPS unit in his child's busAll of our vehicles have GPS units so we may track the vehicles to see where they have been, when they were there and other critical factorsIt appears that his child's bus WAS at his house everyday this weekIn fact we can tell you the time it was there each dayThe GPS does not lie.If [redacted] is unhappy with our service he is more than welcome to take his child off the bus and get a refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Just yesterday, the bus company failed to pick up my daughter AGAIN. She was waiting with my wife outside my house for 1 HOUR. The bus did not come.Rivlab is NOT fulfilling their end of our agreement.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
*** ***
Rivlab Transportation Corporation is a school bus company located in NYC. We contracted with [redacted] to provide bus service for his child to school. September *, 2017 was the 1st day of school and yes the bus did run late which often happens on the 1st day of school. Drivers learn the routes,...
parents need to talk to the driver and in the case of pre-schoolers, take the '1st day of school' photo. The bus did go to [redacted]'s house and continues to go. All of our vehicles have GPS tracking devices in them so we know where are vehicles go.This year [redacted] contracted with Rivlab for his child's bus service. Rivlab does not provide a matron. The contract he signed does not state we provide a matron. It is for bus service that we are providing. In previous years he did not contract with Rivlab, but with his child's school directly. The school did provide a matron, but that has nothing to do with Rivlab.We are fulfilling our agreement 100%
The complainant states that our bus has not picked up their child 1 day this week. While I am not certain what day they are referring to I took the time to review the GPS unit in his child's bus. All of our vehicles have GPS units so we may track the vehicles to see where they have been, when they were there and other critical factors. It appears that his child's bus WAS at his house everyday this week. In fact we can tell you the time it was there each day. The GPS does not lie.If [redacted] is unhappy with our service he is more than welcome to take his child off the bus and get a refund.