Winchester Financial

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

3/18/Re: [redacted] Attn: [redacted] We were contracted to replace the furnace only in March of The current problem and our estimate has to do with the house duct system 'Much is an extension of the furnace but not always contracted to addressI will waive their remaining balance and withdraw our estimatePlease advise if you need additional informationDavid C [redacted] Owner A&B Heating

We were contracted to replace the furnaceThe only ductwork included with this type of project is the duct adapters at the furnace connecting pointsWe do not address downstream ductwork unless requested by the customerOur estimate to address those downstream problems at this time is $It would have been $then as wellThis is not something that would have been free then and should not be free nowHowever, to close this account we will do the improvements at no charge to the customerSincerely,David CP***Owner

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]IN RESPONSE TO THE ANSWER OF OUR COMPLAINT AS YOU CAN TELL BY OUR ORIGINAL RECEIPT THE DUCT WORK WAS INCLUDED IN OUR AGREEMENT.  SINCE THE FURNACE WAS NOT PROPERLY INSTALLED BY THEIR ADMISSION I DO NOT SEE HOW WE CAN BE HELD LIABLE.  THEY RESPONDED TO 2 CALLS TO REPAIR THE FURNACE.  NOW ALMOST 3 YEARS LATER THEY TELL US IT WASN'T INSTALLED PROPERLY AND IT IS OUR PROBLEM TO THE ADDITIONAL COST OF $800.00.  WE DID NOT ASK FOR FORGIVENESS OF OUR BALANCE OIWED, WHICH IS $96.OO.  WE HAVE ALREADY MADE PAYMENT OF $192.00, OF THE $288.00 CHARGE. WE NEED OUR FURNACE PROPERLY INSTALLED AND BECAUSE OF OUR AGES AND HEALTH CONDITIONS ARE UNABLE TO DO THIS OURSELF AND FEEL IT IS A&B HEATING RESPONSIBILITY.

3/18/16 Re: [redacted] Attn: [redacted] We were contracted to replace the furnace only in March of 2013. The current problem and our estimate has to do with the house duct system 'Much is an extension of the furnace but not always contracted to address. I will waive their remaining balance...

and withdraw our estimate. Please advise if you need additional information. David C. [redacted] Owner A&B Heating

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]