Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Our reasons for rejecting Sidelines response first relate to the balance owed and to clarify our issue is with the subflooring not being level, not the hardwood floors. Full payment was to be received when the job was complete. The balance is $2000 which is less the $1000 we had to pay to try and resolve the standing water in the addition basement. Sideline contracted a plumber to install a sump pump and asked us to pay the plumber out of the balance owed . We have a receipt from Sideline noting this payment and $2000 remaining amount due. We never made a final payment because Sideline never came back to reinstall the electric line to our garage that they cut during construction process, nor did they cleanup the damage to our patio adjacent to the addition that happened during construction process. Those items we ultimately repaired ourselves.Our concerns with Sideline at this point are specific to the subfloor of the addition, not the hardwoods installed by Harmon Flooring. Subfloor was never properly level, therefore floor is not level. Prior to the hardwoods being installed we let the builder Don D[redacted]s know we were concerned and his response was it should be fine and unnoticeable. Unfortunately it is not level. Roof we do not know when the leak began, but became visible in the room during the winter and leaked behind the walls, and into the addition. We cannot see the full damage or if it continues to leak behind the wall, but did leak enough that our paint is peeling and drywall and wood trim are damaged. Drywall tape, cracks, seams and nails are exposed throughout the room due to improper installation. Center window of bay we cannot use because it wont open and close and has been unusable since installation. Screen was damaged by builder when installed, and full screens were supposed to be installed on all windows and instead half screens. Finally the exterior outlet was never installed correctly, wires are exposed to the elements it does not work, and is a hazard. We would be more than happy to pay Sideline the remaining balance of $2000 if the subflooring can be fixed, roof repaired, exterior outlet repaired, and window repaired along with the full screens being finally put in. In no instance do we want Don D[redacted]s on our property, during the last two meetings his behavior was inappropriate and intimidating when asking for final payment on behalf of Sideline construction.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Our reasons for rejecting Sidelines response first relate to the balance owed and to clarify our issue is with the subflooring not being level, not the hardwood floors. Full payment was to be received when the job was complete. The balance is $2000 which is less the $1000 we had to pay to try and resolve the standing water in the addition basement. Sideline contracted a plumber to install a sump pump and asked us to pay the plumber out of the balance owed . We have a receipt from Sideline noting this payment and $2000 remaining amount due. We never made a final payment because Sideline never came back to reinstall the electric line to our garage that they cut during construction process, nor did they cleanup the damage to our patio adjacent to the addition that happened during construction process. Those items we ultimately repaired ourselves.Our concerns with Sideline at this point are specific to the subfloor of the addition, not the hardwoods installed by Harmon Flooring. Subfloor was never properly level, therefore floor is not level. Prior to the hardwoods being installed we let the builder Don D[redacted]s know we were concerned and his response was it should be fine and unnoticeable. Unfortunately it is not level. Roof we do not know when the leak began, but became visible in the room during the winter and leaked behind the walls, and into the addition. We cannot see the full damage or if it continues to leak behind the wall, but did leak enough that our paint is peeling and drywall and wood trim are damaged. Drywall tape, cracks, seams and nails are exposed throughout the room due to improper installation. Center window of bay we cannot use because it wont open and close and has been unusable since installation. Screen was damaged by builder when installed, and full screens were supposed to be installed on all windows and instead half screens. Finally the exterior outlet was never installed correctly, wires are exposed to the elements it does not work, and is a hazard. We would be more than happy to pay Sideline the remaining balance of $2000 if the subflooring can be fixed, roof repaired, exterior outlet repaired, and window repaired along with the full screens being finally put in. In no instance do we want Don D[redacted]s on our property, during the last two meetings his behavior was inappropriate and intimidating when asking for final payment on behalf of Sideline construction.
Regards,
[redacted]