[redacted] received a request for a return of sheet pan racks, that Mr [redacted] had previously purchased through a distributor customer of ours [redacted] was not able to refund at the time, due to 1) the purchase being from a extended time period ago, 2) the purchase was through a distributor, and therefore could not refund the end user and 3) we could not ascertain whether the breakage was due to manufacturing defect or mis-use of the productHowever, we do understand that the customer is not satisfiedWe have reached out to him again to re-assess the situation, and see of we could help amend his concerns in any way we can
I am rejecting this response because:(1) The Business did not tell the distributor (or the customer) the time warranty on the racks(2) The distributor stated they could not give a refund because they did not make the racks(3) the manufacture indicated a misuse by weightThe customer is applying pounds per section Regards, [redacted] ***
[redacted] received a request for a return of sheet pan racks, that Mr [redacted] had previously purchased through a distributor customer of ours [redacted] was not able to refund at the time, due to 1) the purchase being from a extended time period ago, 2) the purchase was through a distributor, and therefore could not refund the end user and 3) we could not ascertain whether the breakage was due to manufacturing defect or mis-use of the productHowever, we do understand that the customer is not satisfiedWe have reached out to him again to re-assess the situation, and see of we could help amend his concerns in any way we can
I am rejecting this response because:(1) The Business did not tell the distributor (or the customer) the time warranty on the racks(2) The distributor stated they could not give a refund because they did not make the racks(3) the manufacture indicated a misuse by weightThe customer is applying pounds per section Regards, [redacted] ***