Winco Window Coverings, Inc.

Initial Business Response /* (1000, 5, 2015/06/30) */
The prices that you found are below what I pay for R22, and if a company is able to give that price, they were not including the labor rate which my price doesThis is called "Flat Rate"Most companies in our industry use this pricing
systemBut, none the less, the price you claim that different companies gave you seems very unrealisticOur price is fairI called some reputable companies in the area and with permission I've listed their prices below:
Convenient Heating and Cooling - Buffalo Grove: $for the 1-lbs(Labor included)
GVs Heating -Glenview: $1st lb., $each additional (Labor included)
Carlson - Heating & Cooling - Glenview: $79/lb(Labor not included)
Comfort Keepers - Crystal Lake: $95/lb.(Labor not included)
R.H.Witt - Glenview: $1st lbs., $95/additional (Labor included)
ABC Heating & Cooling -Buffalo Grove: $1st lbs., $90/additional (Labor included)
Effective Air - Glenview: $1st lbs., $98.63/additional (Labor included)
Even Angie's list states you will expect to pay $35- $175/lbplus labor for refrigerant
So you can see our charges for refrigerant are in line with other contractors in the areaIf a contractor is charging only $30/lb with no labor charges than he may not be licensed, insured, or registered, or he is using an inferior or stolen productHe is not following EPA federal guidelines
Effective Air figures into each repair or pound of refrigerant exact costs to pay for proper training, EPA certification, education for excellent technicians, following all EPA and federal regulations - which includes a lot of paperwork back at the office, our expensive recovery and recapture equipment and systems, our test instruments and gauges, our refrigerant costs and labor
Refrigerant Ris being phased out due to federal lawEach year our costs increaseLast year our cost increased tenfold
Gary was extremely upset at your actionsHe bent over backwards to get you air conditioning on a very hot and humid day, we rearranged his schedule; we were able to push some non-emergency jobs back to fit you in causing him to work late into the evening finishing up these other jobsGary said he talked to you before the repair to explain the charges and again after the repair was completeYou mentioned in your note that you were "not home at the time of service nor did (you) sign anything"Our policy is to have someone home but because you couldn't be home we made and exception to get you up and running, and a verbal agreement is the same as signing the documentGary kept you updated throughout the course of the repair and said you were happy and satisfied upon his final call - with work performed and price given
We agreed to apply 100% of the charges if you went with our recommendation of a new systemYou had a "NO cool" and you were given immediate service
We pride ourselves and our reputation and in the years of business, we have always been listed as A+ at the Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was still billed for 3LBS when I was told 1/lbsI was also told that it would be recycled Rwhich is cheaper and more in line to the Angies list of $This was going to be a temporary fix why would you use new Rwhen it was going to be taken out in a few days for a new unitNo one checked for leaks to see if that was the problemI was also told that if it was a big leak they would not even attempt to fill it
Nothing was signed, my unit was not even checked to see where the leak was coming from
I still want a credit for the 1/LB of Rand reduction of price on the Rsince it was told to me that it wold be recycledI believe A $credit to my credit card is fair
I am also willing to go to arbitration
Final Business Response /* (4000, 9, 2015/07/10) */
I spoke to Gary, he said he put in 3# of new refrigerant, his paperwork also shows 3# pounds of new refrigerant which he emailed to youHe installed new refrigerantThis discussion of recycled refrigerant was only if your system was flat or had no refrigerantYour system takes a total of 9#If the leak was large, Gary would not have filled it at all, but if there was no visible sign of leakage and it was flat, then he said he would have filled it with used Rjust to get you through the hot day knowing that it may only last hours, this would be the only reason he would use recycled refrigerantAgain, Angie's List said refrigerant could range between $- $and did not include laborTheir upper end was $way above my charge which does includes labor, and according to the five reputable companies I called in this area, I am right in line with their refrigerant charges
Final Consumer Response /* (4200, 11, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never told 3LBS I WAS TOLD 1/I was also told it was going to be recycled not newIt wouldn't make sense to put in new when the unit was going to be taken outI never signed anything and the leak was never checked to see where it was coming fromMaybe a new unit was neededI am willing to take this to arbitration if neededAt this point a $credit would be accepted