Wind Lake Automotive, Inc.

Review: In Sept. of 2012, I had tires, breaks and rotors, an alignment, break caliper replaced on my car at Wind Lake Automotive in Muskego Wisconsin. I had been using their service center since 2009 for all my care car and service.

I moved to Maryland in 2013 and had to take my car in for state inspection for Maryland tags and registration. I took my car to [redacted] in Denton Maryland. I was called by [redacted] the owner and informed that " they needed to replace the wheel studs and lug nuts due to over tightening, cross threading and damage to cap lug nuts." The mechanic informed me that they had to use a 500 ft pound torch wrench to remove one tire for inspection and inspected the others and found the same problem, but did not remove them. The mechanic told me that if a proper torch wrench had been used to put my wheels on by Wind Lake Automotive the over tightening wouldn't have been possible.

On Nov, 26 2013 I called Wind Lake Automotive and spoke to [redacted], the owner and let him know what the mechanic had told me. I was asked " What do you want me to do about it" in a flip manner. And told " We put on a thousand tires a month and we didn't do this". And asked " How am I to know this is true". "How do I know someone else didn't damage your wheels IF they are damaged". " I cant inspect them". I asked if he would like to speak to the mechanic and he told me "I'm not going to talk to anyone" Than he asked for an estimate for the repairs. Later the same day I picked up the estimate for the repairs, and called [redacted] at Wind Lake Automotive the following day to give him the estimate. I was told he wasn't going to do anything about it, that it had been an entire year since he did the work ( less than 4000k miles had been put on my car during this 14 month period). "How is he to know if I didn't do this to my car".

I am a 52 year old disabled female, I don't take off tires. [redacted] has a record of the work done on my car over the years. including general maintenance.

There was no reason to remove or inspect the tires or wheels before the need for the state required inspection. Now I have to pay an additional 324.52 to have the wheels fixed and once the mechanic gets the wheels off he will need to inspect the rotors because they may be damaged due to the over tightening.

[redacted] at Wind Lake Automotive said to me that it's not possible for his shop to have done this, that it was probably something [redacted] Automotive did. Well [redacted] couldn't get the wheels off without breaking the studs so they didn't take but one off.Desired Settlement: To pay [redacted] Automotive for labor and parts for the damage.