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Windance Farm

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Windance Farm Reviews (2)

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have dated pdf e-mails from Jackie C*** d.b.a.Windance Farm from our very first contact to our lastI have a dated pdf file of Windance Farms entire website at the timeAnd our one and only live conversation that lasted 40minAt no time was it ever mentioned to me that any money sent was non-refundableThe check that was sent 1/23/was to "secure" the purchase of 2(two) maremma puppies and a contract that was to be signed and returned was to follow when the money was recievedOn 1/27/the funds where recieved by Jackie C*** d.b.aWindance Farm.No contract was received On 2/28/I recieved an e-mail from Jackie C*** d.b.aWindance Farm stating my contract and "additional funds" ? had not been received with a due date of 2/20/I responded immediately via e-mail to let Jackie C*** d.b.aWindance Farm know that I had not received a contract to review and was unaware that any additional funds are requiredAt that time I asked Jackie to stop correspondence via e-mail, that I needed to speak to her directlyI got an e-mailed response on 3/1/with a copy of a the first contractHere is a copy of my emailed response in return.On Mon, Mar 2, at 10:AM, *** *** wrote:Jackie good morning ,Your
contract was received via email this morning 3/2/At this time some
more clarification is necessary for me to sign and return .I would like
to speak to you directly about my thoughts and concerns .Please do not
email me back in responseAgain , this is something that I would like
to discuss via telephone with you directly .Thank you ,***Her responseanother email with a different contract and no returned phone callsAfter numerous attempts to contact Jackie C*** directly with no response, I felt that any business relationship with Jackie C*** or Windance Farm was not in my best interest and formally request via e-mail and certified mail that my funds of $be returned in full. That request was denied via e-mail by Jackie C*** d.b.a.Windance Farm. Regards, *** ***

+3

A deposit is a binding agreement between the seller and buyer which states that there will be the product for the buyer, as agreed, and the buyer is committing to the producthe wishes to purchase.A deposit for a Maremma Sheepdog is non-refundable.  This is clearly stated on our website and was...

clearly stated before the deposit was sent through our 2 hour long phone conversation.  This has been our policy for over 12 years.  This is a business and when someone puts a deposit down on puppy or dog, that dog / puppy is no longer available to anyone else, as it is 'sold'.Mr. [redacted] knew this going into our arrangement as his mother also raised dogs and he agreed to our policy - that all deposits are non-refundable.

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Address: 1698 County Route 11, Gouverneur, New York, United States, 13642

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