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Windber care Physicians

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Windber care Physicians Reviews (1)

Dear Ms. [redacted],First I do apologize for not responding within the 14 day time frame as this piece of mail was just direct to me to be addressed.This patient signed our payment policy on 7/30/2015, a copy of the policy is attached for your review also referencing #2 and #7 that relates to this...

complaint.I noted on the complaint letter the office appointments that this patient had along with the associated insurance co-pay that the patient should have paid for each corresponding office visit. She also had 1 no-call/no-show fee of $10.00 in which she did not call the office to cancel and we did have confirmation that our appointment telephone reminder system did send her the reminder message 2 days in advance.I also have attached the system generated invoices that had been sent to this patient in the ongoing effort to collect the multiple co-payments that she did not pay. As you can see 12 invoices were sent to this patient,Unfortunately we do send accounts to collections after multiple attempts and time frames have passed without an effort to make any type of payment arrangement. Once we do that we also lock the account so that we are able to, once again, address the non-payment issue with the patient when they would contact the office and encourage the patient to contact the collection agency and/or billing agency to make some sort of payment arrangement so that we can bring the account into current status and thus unlock our EMR system to allow for future scheduling. The “unlock" of an account usually takes 1-2 hours once we have some sort of payment or payment arrangements and then we proceed to schedule future appointments. We do review all cases and have the patient’s health in our concern.Please feel free to contact me with any further questions you might have,Sincerely,Kim Y[redacted] Physician Practice Coordinator[redacted]###-###-####

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Address: 1511 Scalp ave, Johnstown, Pennsylvania, United States, 15904

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