Windbreaker Hotel Cafe & Lounge

Complaint: [redacted] I am rejecting this response because: (1) $club card fee still shows up on Hotel.com, I believe Hotel.com won't add it if there is no request from the hotel (I've never seen it on any other hotel's reservation page)So please contact Hotel.com to correct it (2) Based on the services I received, I request for a full refund for my stayI've include a copy of the receipt in this responseSince I've got $key deposit back, the rest amount should be $Please send the check to the following address: Name: [redacted] Address Line 1: [redacted] Address Line 2: APT [redacted] City: [redacted] Zip code: [redacted] State: CA Sincerely, [redacted] ***

To Whom it May Concern,
Our rates are 99$ (before tax) with a 10$ key deposit which is given back at the end of the stayIf our customers rent a room through Expedia and Booking, we (occasionally)
offer a discounted price of 89$ a night (before tax) with a 10$ key depositIt seems we were unable to run *** ***’s credit card information when the reservation was made and the employee that handled her made an error of judgement regarding her rate and charged Ms*** ***s the standard $rate with a 10$ key depositWe do not offer a club card and have not for the last years, we do however, charge a 10$ key deposit that is given back after a guests stayHOTELS.COM had misinformed you as we have never had a club card, but have always had a key deposit which is clearly written on Ms***s receiptWe do not cheat the customerWe are so sorry for the rate oversight on our part, and give our sincerest apologiesWe will gladly refund her $or the full amount, just let us know where we should send the check
Best Regards,

*** ***I apologize but you are mistake We do not offer a club card and have notrequested HOTEL.COM to not that we do have oneI do not see anyindication fan club card on the website so I am confused at where you areseeing ityour check for the total amount of $has been mailed to youraddress

Complaint: [redacted]I am rejecting this response because:
(1) $10 club card fee still shows up on Hotel.com, I believe Hotel.com won't add it if there is no request from the hotel (I've never seen it on any other hotel's reservation page). So please contact Hotel.com to correct it.
(2) Based on the services I received, I request for a full refund for my stay. I've include a copy of the receipt in this response. Since I've got $10 key deposit back, the rest amount should be $107.72. Please send the check to the following address:
Name: [redacted]
Address Line 1:  [redacted]
Address Line 2:   APT [redacted]
City: [redacted]
Zip code: [redacted]
State: CA
 
Sincerely,[redacted]