Windbury Apartments

Complaint: [redacted]
I am rejecting this response because: The manager knows who I am. He has spoken with my mother, [redacted], and her husband [redacted] on several occasions. They were the other two applicants who applied with me. Since the manager will not provide me with the corporate phone number over the phone, perhaps he will provide it here so I can reach out to them. Multiple times he refused to give us that phone number. In addition, he keeps changing the story about what is needed to get the deposit back. First he said one week and then he said it was in the mail. The last time we spoke with him, he said that we needed to email him our address (which has already been provided and was also listed on the applications) and that he would forward the information to his corporate office. We do not trust this individual to follow through, as every single time he has told us he would call us back or follow up with us, he never has! I want my deposit back so that I never have to contact this company or this individual ever again. He has the address to send the check to and I am requesting a tracking number so that I can verify that the check is in the mail and where it is going and when it will be received.
Regards,
[redacted]

Windbury Apartment standard policy and procedure are that all monies are deposited on a daily basis therefore if an applicant is denied we proceed with  closed account statement and forward to accounting for immediate processing to the applicants forwarding address...

on the application. the normal processing on all refund are thirty days. if you have any additional questions please feel free to reach out to me. respectfully yours Windbury management